Flight Centre New Zealand Reviews 

A fantastic agent Sally who totally understood our needs (my wife has dementia and I have a neurological disability affecting my walking and balance). Then because of Donald Trump's actions we had to keep changing our bookings, cancelling some trips and booking others, it was all done incredibly efficiently. I cannot thank Sally enough...she has been fantastic.

A very unpleasant experience with Flight Centre Manukau. Be very careful when booking with them as they make sneaky changes to the itinerary without any communication with the customer. Read the small text, as these guys will make changes and once you sign they will refer you back to the document and refuse to acknowledge any wrongdoing. We were pushed towards booking a particular airline because the agent could get a cheap price for premium economy. This was in the itinerary until suddenly on the day the booking was finalised the flight changed. This was not discussed with us. The price however did not change despite the change in service. Mu first bad experience, but I will never use these guys again. They ripped us off because we didn't use a magnifying glass when reading the final agreement. Be very careful when using this company!

Jess Watene at Flight Centre Albany always goes above and beyond what we expect- she’s always available for any query and offers professional helpful advice- Jess is definitely our go to travel agent

We had an amazing time in Japan. The flight was very good and everything very well organised thank you Yvonne for your patience as it was hard working with people out of Wellington. Faye.

AVOID!!! China Eastern cancelled my flights. No reason. Spent 2 weeks back and forth with Flight Centre getting the runaround. Got sent a confirmed booking itinerary only to be told it was a mistake. That they needed me to “confirm” I would take the new flight but with no confirmed seats, sort it out at the airport. Travelling with children. Good lord. 12 weeks to get a refund! You’ve been warned. NEVER AGAIN!

Taylor Seales booked a holiday for us and just made things so easy and slayed it with her hotel recommendations!!! So grateful for her amazing service 🩷

Yvonne Unka was excellent. I had so many questions and had to rebook our holiday twice for health reasons. Yvonne helped me navigate it all, including the insurance, in a friendly, non-judgmental and constructive way. She was genuinely excited about the trip for me and my family and made everything easier. She was an absolute pleasure to deal with!

Yvonne Unka was amazing and professional. She listens to the trip requirements and provide good options. We trusted her with her advice and had an amazing trip. Thank you.

The agent who called back from my email inquiry was amazing!
Jaimee Crozier
She rang prepared with the info and the deal was ending that day
We had it booked, locked in with insurance within an hour ! Too easy!

Di Nicol was incredible to work with, she was able to take away all the stress required to book a family holiday. I couldn't reccomend her more! She was informative, prompt with a response and also nothing was too big of a deal to sort for us! Thanks again!

Kim easily found the flights I wanted, even though I'd been struggling to find them on line myself. It was great to have professional help. She was receptive and accommodating especially when I wanted to change one of the dates.

We had the best trip to Thailand, all thanks to Gianfranco! In just an hour, he put together our entire itinerary, choosing amazing accommodation and adding in some really fun activities like island visits along the way. Everything was perfectly organised, including all our transport, which made arriving in each new city completely stress-free. It was a seamless and unforgettable trip, highly recommend!

Flight Centre on Lambton Quay made planning and organizing our trip so much simpler and easier. I felt fully supported in case of delays or cancellations, and always received quick communications if any changes happened. Gianfranco Belloli was a fantastic agent for us - we don’t usually use a travel agency, but GB did a fantastic job of putting our minds at ease, coordinating details, and providing expert level recommendations and coordination for our travel. We could not recommend him higher for any other travelers looking to put together a trip. We are now likely to use Flight Center for all our future travel, provided it’s with GB.

Excellent service AS ALWAYS
Kelly Richards (Ponsonby FC) absolutely great. Knowledgeable, friendly, very professional, perfect reasoned advice,
Dave

We recently returned from a wonderful trip to Singapore, organised through Flight Centre with Lendl’s help.

As always, Lendl looked after us extremely well. This is not the first time we have booked through her, and once again she gave us great advice and followed us through the trip in a very professional and helpful way.

We chose The Clan Hotel, and Lendl organised the booking for us. The hotel was excellent — very nice, very central, and with the MRT station literally just outside the hotel, making it easy to get anywhere in Singapore.

Thank you, Lendl, for another great travel experience. We really appreciate your care and professionalism.

Initially i left a message or online query. Vinny from the lical office contacted me within the hour. His quick and honest response was and is brilliant. Since my initial enquiry I have booked another 3 or 4 trips. He is super efficient always finds the best deals. Vinny of Flight Centre Manukau is the 5*

The experience was very friendly and helpful. I have started informing my friends about it.

The assistant was very efficient and knowledgeable on how to book and check in our flight

Emma was super patient and helpful with all our changes and indecisiveness without pushing us for an answer.

Have never booked a holiday on line before so was a bit unsure about the procedure. The travel consultant, Bailey Bertram, was fantastic! He had a quick response to questions, clear instructions, and we were really happy with the price and package he came up with for our holiday. An overall pleasing experience! Tried and trusted!