Flight Centre New Zealand - Flight Centre Lynnmall Reviews 

17
TrustScore 4.5 out of 5

4.4

Shop 92, Lynnmall City Shopping Centre, Great North Road, Great North Road, 600 New Lyn, Auckland, NZ


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Maddy Ottoway was very polite, friendly, courteous and knew her role in advising us about our trip requirements to South Africa. Her calm nature made us feel at ease and had us sorted in no time ! Mad... See more

Company replied

Rated 5 out of 5 stars

After going in on the weekend for a quote and information and brushed aside like it wasn't important. I went back during the week and spoke to Dielle who was amazing. Very insightful. I booked a cruis... See more

Company replied

Rated 5 out of 5 stars

So lovely to work with Rikeshni Kumari, Flight Centre, Lynnmall. Managed to secure tickets to World of Wearable Arts in Wellington for myself & sister that we needed flights to ensure we could att... See more

Company replied

Rated 5 out of 5 stars

I was in need to find last minutes tickets that would take us to France, for the most affordable price. Dielle from New Lynn Flight centre has excellent customer services. She went the extra miles loo... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Bus Tour Agency
  4. Cruise Agency
  5. Cruise Travel Agency
  6. Tourist Attraction

About Flight Centre New Zealand - Flight Centre Lynnmall

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info

  • Shop 92, Lynnmall City Shopping Centre, Great North Road, Great North Road, 600, New Lyn, Auckland, New Zealand

  • 0800 250 132

4.4

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(17)

675 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alleays have fantastic service

Alleays have fantastic service

8 April 2026
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Hi there, thank you for taking the time to share your fantastic review for the team😊

Rated 3 out of 5 stars

Its not the company but who you get…

Its not the company but who you get when booking.

6 March 2026
Unprompted review
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Dear Robin,

We appreciate your feedback. The booking experience should be great, and we will look into this to ensure better service.

Rated 5 out of 5 stars

Nat Soma from Your Lynnmall office in…

Nat Soma from Your Lynnall office in New Lynn was so very helpful and so nice to myself and my wife. He went over and above to assist us and made our flight plan very easy to deal with so thank you Nat so very much.

1 March 2026
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Maddy Ottoway was very polite

Maddy Ottoway was very polite, friendly, courteous and knew her role in advising us about our trip requirements to South Africa. Her calm nature made us feel at ease and had us sorted in no time ! Maddy is an asset to your company and her customer service skills are highly rated! Thanks Maddy for your expertise and sorting us out once again !

22 February 2026
Unprompted review
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Amazing servie

Maddy has been amazing. She always responded quickly to our emails and requests and has gone above and beyond to help us with our European trip.

1 March 2026
Unprompted review
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Nat was very patient and courteous as…

Nat was very patient and courteous as we looked at many options of flights, dates, times and airlines.

15 February 2026
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Booking cruise

After going in on the weekend for a quote and information and brushed aside like it wasn't important. I went back during the week and spoke to Dielle who was amazing. Very insightful. I booked a cruise (first time). During booking ensured that it was middle of ship in case of illness. Advised when to get insurance and was able to pay then on no interest flight center card. Made me feel heard and safe booking.

13 November 2025
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Hi there, thanks for your amazing review for the team!

Rated 5 out of 5 stars

Amazing customer service from DIELLE in…

Amazing customer service from DIELLE in new Lynn mall such a wonderful women and really helped us with planning our trip and answered all of our questions.

5 November 2025
Unprompted review
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 4 out of 5 stars

Enjoyable process

Whole booking process was enjoyable because of the very attentive and knowelgeable staff member

22 August 2025
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Dear Peter,

We're delighted the booking was enjoyable due to our attentive and knowledgeable staff. We appreciate your positive feedback very much.

Rated 5 out of 5 stars

Excellent services for a last minute trip

I was in need to find last minutes tickets that would take us to France, for the most affordable price. Dielle from New Lynn Flight centre has excellent customer services. She went the extra miles looking for the best solution that would suit my family trip. She is very knowledgeable and that was very helpful to help me make the right decision. She has been very patient with me which made the experience stress free! I would 100% recommend your services and go see you for our next trip :)

5 July 2025
Unprompted review
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Dear Audrey,

We're happy to hear that our services met your family's needs for your trip to France. We appreciate your kind words and are so glad the experience was stress-free. Thank you for recommending our services; we look forward to helping you with your next trip.

Rated 5 out of 5 stars

Very helpful when booking flights in store

I was a little nervous going into flight centre to book my flights to the UK as I tried to book online but it was a little stressful and I was worried I'd forget something.
Amrit from the Lynnmall store was very helpful, polite and made booking my flights a breeze including catering to my physical needs when travelling, travel insurance and other requirements before I fly out in December, so everything is all sorted and I have nothing to worry about.
I will definitely be booking my future flights in-store going forward.

19 June 2025
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Dear Tui,

We're happy to hear that your experience was so positive! It's great to know that our team member was helpful and made your booking process easy. We appreciate you sharing your experience and look forward to assisting you with future travel plans.

Rated 5 out of 5 stars

Hi there

Hi there, Riki, is great agent to deal with over the phone/email returning phone calls etc. I highly recommend her always pleasant to deal with. Keep it up 😀 Thanks Teresa.

14 June 2025
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Dear Teresa,

We're happy to hear that you had a wonderful experience. We appreciate you taking the time to share your feedback; it means a lot to us. Thanks!

Rated 5 out of 5 stars

We got very good deals on tickets

We got very good deals on tickets. Thank you

11 June 2025
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Dear Rina,

We're happy to hear that you got great ticket deals. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Michael has been very helpful and…

Michael has been very helpful and friendly and so easy to deal with. Truly an asset for your company We will definitely be availing his expertise again in the near future for our European cruise trips and overseas travel.

8 May 2025
Unprompted review
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Dear Sam,

We are thrilled to hear about your positive experience with Michael. His dedication to providing exceptional service is truly appreciated. We look forward to assisting you with your future travel plans.

Rated 5 out of 5 stars

Nat from lynnmall got me the best…

Nat from lynnmall got me the best flights available to fly to Melbourne in September Nothing is ever an issue for him or Dielle

12 April 2025
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

We're thrilled to hear about your positive experience! It's wonderful to know that you received excellent service from our team. We appreciate your kind words about Nat and Dielle.

Rated 5 out of 5 stars

So lovely to work with Rikeshni Kumari

So lovely to work with Rikeshni Kumari, Flight Centre, Lynnmall.
Managed to secure tickets to World of Wearable Arts in Wellington for myself & sister that we needed flights to ensure we could attend.
Rikeshni gave great advice on booking the flights for us to & from Wellington (we are in Auckland). Checked with us for hotel bookings that we had sort of secured previously that will confirm. Arranged our pickup from the Airport to the Hotel that we hadn't factored in.
So lovely to work with, as much as we thought we had done quite a bit of background work previously, Rikeshni highlighted issues that we were able to sort quickly. She is amazing. Thanks Rikey - Gold star from myself & sister.

10 April 2025
Flight Centre New Zealand - Flight Centre Lynnmall logo

Reply from Flight Centre New Zealand - Flight Centre Lynnmall

Dear Raewyn,

We are thrilled to hear about your positive experience with Riki. It's wonderful to know that she was able to assist you in securing tickets to WOW, as well as providing valuable advice on flights and accommodations.
We appreciate you highlighting her dedication to ensuring a smooth and enjoyable travel experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look