Flight Centre Canada Reviews 396

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, helpfulness, and friendly demeanor. Many people appreciate how the staff goes above and beyond to ensure smooth and stress-free holiday planning, making the booking process easy and efficient. The personalized attention and clear communication from travel advisors are frequently mentioned as key factors contributing to positive experiences. However, some customers reported dissatisfaction with certain aspects of the service, particularly regarding group bookings and flight arrangements. A few people experienced issues with flight scheduling that impacted their travel plans and work schedules, and some felt that their specific needs for group coordination were not adequately addressed. There were also occasional mentions of difficulties with online booking and communication with agents, leading to frustration for a small number of users.

What people talk about most

Staff

Customers consistently report highly positive experiences with staff, highlighting their professionalism,... See more

Holidays

Consumers find holidays to be positive, often praising the ease and enjoyment of their trips. Many reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, dedication, and... See more

Booking process

Users describe positive interactions with the booking process, often highlighting the ease and smoothness of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting agents who are helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christina, Flight Centre Travel Advisor courteously took my in-bound phone call and patiently and thoroughly answered my Flight, Luggage and Elite Travel Alliance Membership queries. Those eight disco... See more

Company replied

Rated 5 out of 5 stars

Working with Liz Goodbrand at Flight Centre has been an incredible experience. She made planning our Africa trip easy from start to finish. Her communication was clear, timely, and friendly, and she... See more

Company replied

Rated 5 out of 5 stars

I have been a regular client of Mariah's for many years. I will NOT book a trip without consulting her. She is professional, highly efficient and very aware of my needs on any particular trip. Trav... See more

Company replied

Rated 5 out of 5 stars

Shiela C. was our agent and I could not have asked for a better representative to help us with our group booking. She understood what exactly we were looking for and made recommendations as needed. Sh... See more

Company replied


Company details

Written by the company

Full service travel agency with offices throughout Canada, offering flights, cruises, tours and vacation packages.

Flight Centre Canada

Written by the company


Contact info


4.8

Excellent

TrustScore 5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Stephanie was excellent

Stephanie was excellent. She has promptly found a tour package for my special needs.

26 February 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Vera. We're so glad Stephanie was able to find a tour package to meet your special needs. Thanks for sharing!

Rated 5 out of 5 stars

Cancellation

We had to cancel our trip to Puerto Vallarta recently. We were so pleased to have Siobhan working on our behalf. She was very patient and professional and we look forward to working with her again.

23 February 2026
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

We're sorry you had to cancel your Puerto Vallarta trip, but are glad that Siobhan was able to assist with this. Thanks for sharing your experience, Susan, and we look forward to assisting you with your future travels.

Rated 5 out of 5 stars

Staff are great at this location

Staff are great at this location! Jeff P. was particularly helpful, responsive and knowledgable. Could not have asked for better support!

23 February 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Lawrence! These are the kind of reviews we love to see when it comes to the support from our Travel Experts. Thanks for sharing!

Rated 1 out of 5 stars

worst experience ever had

23 February 2026
Unprompted review
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Reply from Flight Centre Canada

Hi Harman, we're sorry to hear you had a negative experience. We'd love the opportunity to learn more, so we can continue to improve our customer service. If you'd be willing to share feedback, please call our Customer Experience team at 1-888-241-5380 (Monday to Friday 8:30AM to 5:00PM EST) or email customer.experience@flightcentre.ca.

Rated 5 out of 5 stars

Ask for Debbie Brown

Ask for Debbie Brown!

She was incredible. It was a tall order to organize guys for a bachelor, but she made it as easy as possible.

Mexico City did not disappoint! The W was incredible, awesome gym and spa which we took advantage of (hot tub, sauna, steam room). Polanco was a super safe neighbourhood, very upscale, and we hit up Roma Norte and Condessa a lot. We also worked in Lucha Libre at Arena Mexico (highly recommend - was action packed) and the party boats in Xochimilco (super fun).

Playa del Carmen was a nice change of pace! The Hyatt Vivid was amazing - food was great, nice beach, fun times at the pool/ foam party. Was also nice being right beside la quinta avenida (5th avenue) so we could leave the resort and walk/ bar-hop a little at night.

Was an excellent trip from top to bottom - a bachelor for the ages!

5 February 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your experience booking with Debbie for a bachelor party, Ben. Sounds like you all had an awesome time, which makes us so happy to hear.

Rated 5 out of 5 stars

I had a very satisfying experience…

I had a very satisfying experience dealing with Siobhan. Took away all my stress. Very patient and professional. I would highly recommend her. I will be back. Thank you

17 February 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your experience, Robert. We're so happy that Siobhan took away all of your travel planning stress...that's what we are here to do. We look forward to assisting with your future travels!

Rated 5 out of 5 stars

A fabulous experince!

From the moment I started working with Cortney from the Burlington location I was very happy. Little did I know this happiness would continue once our trip started, on the way home and after our trip . She is very quick to respond and extremely knowledgeable. If she didn’t know the answer she researched it and got back to me.
I will not hesitate to use Cortney or Flight Centre again.

6 January 2026
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks for the 5-star review! We're so glad you had a fabulous experience booking with Cortney from start to after your returned home. This is exactly what we want each of our clients to experience. Thanks for sharing and we look forward to assisting you with your future travels.

Rated 1 out of 5 stars

This was for a group booking

This was for a group booking. Painful process. Should of just booked separate. Couldn't select seats without many contacts , ask a question and you get an out of office or a reply so late you forgot what you asked. They sent out park and fly coupons and we were flying from an airport that has no park and fly. You have to send them a copy of the passport, but they clearly don't look or care if its expired, so why do they need it?
This is exactly why we do not need to go through an agent.

7 February 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for taking the time to share your feedback, Ethan. We’re sorry to hear your group booking experience was frustrating. We appreciate you highlighting issues including with seat selection, communication delays and the park and fly information. We’ll be sure to share this internally so we can continue improving our customer experience. If you’d like to discuss anything further, please call our Customer Experience team at 1-888-241-5380 (Monday to Friday 8:30AM to 5:00PM EST) or email customer.experience@flightcentre.ca.

Rated 5 out of 5 stars

Flight Center, 2026

Cindy's service in putting our trip together was both friendly and professional. We felt she really heard what we wanted and tailored our plans to that. All the arrangements (flights, transfers, accommodations) worked out smoothly. It was the hassle-free vacation for which we were hoping. We would highly recommend her!

27 January 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for sharing your experience booking with Cindy. We aim for hassle-free vacations every time and are so happy to hear you had a great trip. We look forward to assisting with your future travels!

Rated 5 out of 5 stars

From Jamaica to Mexico

Our original trip was Jamaica. After the hurricane our travel consultant Debbie Brown did an amazing job to rebook our entire party to Mexico. We are very happy with the outcome and look forward to our trip. Debbie was always available when you had questions or needed clarification on any part of the trip. She is amazing !!!!

15 January 2026
Unprompted review
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Reply from Flight Centre Canada

Thanks for the 5-star review, Patty. We're so happy that Debbie was able to assist with pivoting from Jamaica to Mexico. It sounds like she did a fabulous job doing so and we hope you all enjoy your trip.

Rated 5 out of 5 stars

Our consultant Carrie Dallas was…

Our consultant Carrie Dallas was fantastic! She is so knowledgeable and always ready to help.

9 February 2026
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks, Laura, for sharing how fantastic Carrie is. We love that you find her knowledgeable and always ready to help!

Rated 5 out of 5 stars

Matthew Berriman was THE MAN

Matthew Berriman was THE MAN. I was stuck in India and he was instrumental in getting me out. He was extremely helpful, patient and professional both getting me to India and back again to Canada. You don’t often get the opportunity to experience the level of customer service he embodies . A gem of a guy.
Eugene Slawycz

12 February 2026
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks for the 5-star review, Eugene. We're sorry to hear you got stuck in India, but so glad Matt was able to assist in getting you back to Canada. Thanks for sharing a great reason why you should book with a Travel Expert.

Rated 5 out of 5 stars

Helpful and Friendly - Shiela Conwi

Shiela Conwi, was an absolute lifesaver when I realized that I had forgotten to put my middle name from my passport on my travel documents. She was quick to submit the change for me and was extremely pleasant to deal with. Thank you, Shiela :)

10 February 2026
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks for the review, Jackson. These things happen to the best of us, but with Travel Experts like Shiela in your corner you can be assured we'll help get your sorted. Thanks for sharing!

Rated 5 out of 5 stars

This was our first time using Flight…

This was our first time using Flight Centre - and our travel consultant Neil Chesworth was amazing! He was very knowledgeable & offered us many great travel ideas/suggestions. He was VERY quick at getting back to us with answers to ALL of our many questions. He went over & above finding us walking tours in Rome, etc.
We are very excited and really looking forward to our cruises!

11 February 2026
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks, Ronda, for the 5-star review. We're so happy to hear that your first (and hopefully not your last) time booking with one of our Travel Experts was amazing. We love hearing that Neil was responsive, knowledgeable and went above and beyond. We hope you have an amazing trip!

Rated 5 out of 5 stars

Great Experienec

It was my first time working with Flight Centre, and it was a great experience. Working with Yolande has been an absolute pleasure from start to finish. Her expertise in group travel is unmatched, and she brings a level of care, organization, and professionalism that instantly puts you at ease.

6 January 2026
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks for the 5-star review, Natalie! We're so happy to hear that your first time booking with us through Yolande was an absolute pleasure from start to finish. Thanks for sharing!

Rated 2 out of 5 stars

Issues encountered for Wedding…

Booked for a wedding and experienced several issues. Despite assurances everything was handled and several attempts to confirm details, there were many disappointing hiccups that negatively affected our special trip

31 January 2026
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Hi Alyssa, thanks for sharing your experience with us. We’re disappointed to hear that your wedding was impacted by issues, especially after your efforts to confirm everything in advance. We understand how special this time is and sincerely regret that we fell short in supporting you. If you're open to discussing this further, we’d appreciate hearing from you at groups@flightcentre.ca or customer.experience@flightcentre.ca.

Rated 5 out of 5 stars

Great Staff!!

Jacklin was just so friendly and knowledgeable, she was able to get me the perfect direct flight for my 13yo granddaughter to visit for Spring break! She took care of all the details and turned something stressful into something enjoyable. Thanks for the great customer service!!

3 February 2026
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks for the 5-star review, Laureen! We're so happy to hear that Jacklin was able to meet your needs and provide great customer service in the process. We hope your granddaughter enjoys her visit!

Rated 5 out of 5 stars

Siobhan was fantastic


Siobhan was fantastic to work with. She went beyond just confirming resort details by offering valuable personal suggestions based on her own travel experience. I will definitely be reaching out to her to book my next vacation.

22 January 2026
Unprompted review
Flight Centre Canada logo

Reply from Flight Centre Canada

Thanks for sharing your experience booking with Siobhan, Ryan. We're so happy to hear that she was fantastic to work with and we look forward to assisting with your next vacation!

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