Flextail Reviews 

So I’m on my 8th email. Brought the bag and shower and it leaked. 4 emails later they respond asking me to check a part I did and now after another 4 emails they are writing to me about a missing accessory. Don’t bother using them you have to return to the US at your own cost even though the product is faulty. Shocking service. I still have no resolution and I brought the product 6 weeks ago

Ordered a flextail tiny shower bag. It leaked horribly at the mother assembly the first time I turned it in. Multiple tries to get a hold of customer service failed. Do not buy anything from them. Absolutely horrible company

The bought the Shower Bag directly from flextail.com, On 1st use the valve is defective. When the valve is on water leaks quite significantly from the valve.

I contacted customer support immediately and had an initial reply of an automated email requesting product detail / Order number / Purchase platform / Issue / photos. I replied and have had no further response. I tried to contact Flextail via the website ‘live chat’ - no reply, So again I contacted via the customer support contact page.. again no reply after 10 days.

I’ve previously purchased products from Flextail and have always been extremely happy with their quality and performance. Unfortunately, this experience with their customer service has been very disappointing and has made me question whether I would choose to purchase from Flextail again in the future.

Order number #F104419621

Ordered from here and my item hasn't turned up. I have sent 2 emails, tried the online chat with no response and sent multiple messages through the contract in their website

Do not order from here

I have purchased several Flextail products and only one had an issue. I contacted the company and after providing photos and an explanation of the problem the company sent me a new replacement. I am happy to give Flextail a 5 Star Review. Byron Roshto, Oregon USA

I placed order #F104428891 on 27 July. The estimated delivery date given was 7–9 August 2026.

The tracking has shown “Shipment information received” since 27 July at 15:04, with no further tracking updates or movement whatsoever.

I have received no response to repeated attempts to contact the company customer service via multiple emails, their website contact form, LinkedIn and Instagram.

I have now already been on the trip for which I purchased these items, so as Flextail failed to deliver them I no longer have any need for them.

This is particularly disappointing as I am a returning customer and have previously ordered from them without any issues.

In previous emails from last week I have given Flextail until the end of today (17 August) to respond. If I do not hear from them, I will be requesting a chargeback through my payment provider.

Flextail, please do not simply ask me to contact customer service again. I have made repeated and reasonable attempts to contact you, without receiving a response. The order has not been fulfilled within the expected timeframe and I am now requesting that it be cancelled and the full amount including "shipping protection" refunded.

If someone from Flextail is seeing this, my order number is #F104428891.

I would have preferred to resolve this directly, but the complete lack of communication has been extremely disappointing. Unless this is resolved promptly with full refund, you will have lost a previously loyal customer.

Faulty Stop Valve on Tiny Shower Bag – no response to warranty claim

I purchased the Tiny Shower Bag directly from flextail.com, order number F104300231. The mechanical Stop Valve on this unit is defective, and the fault appeared immediately on first use — not after several uses. When the valve is set to ON and the pump/shower is running, water leaks quite significantly from the OFF side of the mechanical closure itself, in addition to flowing normally through the showerhead as intended. On top of that, even when the valve is set to OFF (pump off, hose disconnected), it still drips water. Clearly a manufacturing defect, not user error.

I contacted support over a week ago with photos, video, and proof of purchase, exactly as requested in your warranty process, and followed up since with no response at all — not even an automatic confirmation of receipt. I'm requesting a replacement with a working unit or a full refund.

Hoping this review helps get some attention to my case (order F104300231).

Update (Aug 24): Since your reply above, I sent two more follow-up emails (Aug 19 and Aug 21) with photos of the disassembled valve and O-rings, confirming they are undamaged, and reiterating my request for a replacement or refund. Today (Aug 24) I received another reply repeating the same request I had already answered days ago, without addressing any of the information provided. It has now been over a week since my original claim with still no concrete resolution, despite the "priority" escalation mentioned earlier. Order F104300231.

I bought a Tiny Repeller which has worked well until my last fishing trip then it decide to stop working. I sent an email to the support team with my order number a week ago asking them to respond urgently as I was due to go to France fishing. I chased midweek and so far still no reply.
The products I have bought from them have been good but there customer service is appalling.

I bought two zero 10000 power packs from Flextail. However they have simultaneously stopped working. The power packs are still within warranty but no response from flextail whatever. I now get the impression they have no intention whatsoever in dealing with this.

Update: Flextail response below says it all. They haven’t even read my review.
Update: still no reply from Flextail

I purchased the flextail max pump 3. I used it once to inflate my flextail sleeping pad, and the second time to inflate my kids paddling pool. That's when the pump failed. It started making a rumbling noise and a little puff of smoke came out of it when I turned it off.

I emailed customer support twice and after two months I still haven't received a reply from them.

It's a shame because it inflated my pad and paddling pool in no time at all.

Order #F103679981 Andrew Littlejohn

I ordered the Maxpump 3.0. Neat little gadget. However, when I received it, it did not turned on. I then contacted Flextail and they made it right. They kept communicating over email, and made it right by sending me another pump and telling me the pump will definitely work. I just received the new pump and works just as advertised. Camping with my family just got a whole lot easier.

Flextail Bucket Shower — Disappointing Product & Customer Service

I bought the Flextail shower bucket almost a year ago and have used it only around 5–10 times, always carefully and under normal conditions. Despite the very limited use, the bucket developed a leak and suddenly released a significant amount of water inside my car.

For a product designed specifically for outdoor use and sold as a quality solution, I find this unacceptable after such little use. A product like this should be able to withstand normal storage, transport, sunlight and occasional outdoor use without failing so quickly.

What is even more disappointing is how Flextail has handled the situation. I contacted the company hoping for a reasonable solution, but the replacement/compensation offered was not satisfactory considering the circumstances. I also contacted them again and have received no meaningful response.

I submitted a review explaining my experience, but it has now been waiting for “administrator verification” for days while the company remains unresponsive. This makes the whole experience even more frustrating and raises concerns about how negative customer reviews are handled.

I have bought Flextail products because I expected good design and quality, but product quality is only part of the equation — customer support and how a company stands behind its products matter just as much.

Unfortunately, based on both the premature failure of the bucket and my experience with customer service afterwards, I cannot recommend this product or Flextail without reservations.

I hope Flextail eventually addresses this properly and allows honest customer feedback to be published, whether it is positive or negative.

After contacting Flextail multiple times on different channels (including their official e-mail for customer support) without any response, I left a review on Trustpilot about the bad experience I'm having with the company. Only after that Flextail replied to me on Trustpilot, but saying they've contacted me via e-mail and I could get in touch with them through their customer support e-mail (the same I've used many times without success). I've been checking my e-mail (including the spam/ junk folder) many times on a daily basis and never received any response from Flextail, so I lost any trust I had on the company, specially after reading their reply to my review which clearly was a standard text lying about contacting me. It's been almost a month I'm trying to contact the company to solve a delivery problem they created for not writing enough information about the package's content, so my contry's customs denied. The products and shipping was paid for, the items haven't been delivered and Flextail is not giving the minimum attention to my order (#F104223671) or my attempts to contact them. I would accept another delivery attempt after they've received back the package and label it properly, but after reading their reply on Trustpilot and lost faith in the company and am only willing to accept full refund. This is the first time I'm buying from Flextail and if this is the way they treat their clients it's the last as well. People should think twice before buying from Flextail.

Bought a power bank, it took a wee while to arrive. Charges phone.

I just bought it, no works, I informed the company about it. After 3 weeks waiting , they asking me to change my self oring and other … Instead to change it.
Crazy !!! I would like speak with a manager of this company to explain them the bad work of their support center. Incredible !!!

Based on my personal experience, I cannot currently recommend purchasing directly from FLEXTAIL.

My reasons are:

* What I consider to have been an unusually long delivery time.
* I was unable to reach customer support by either email or telephone.
* My emails, in my experience, remained unanswered.
* I could not reach either the German or the international customer support.
* I was also unable to reach anyone using the telephone number published on the company’s website.

This reflects only my personal experience and my personal opinion. I hope FLEXTAIL will improve its customer service in the future.

Bought Flex Zero 10000 charger in March; failed in August and puffed up on a camping trip. Had to dispose at a fire station due to risk of combustion. Attempted to contact CS using the contact email everyone keeps mentioning and furnished proof of purchase and images of the swollen device, asking for a replacement. I’ve sent three emails. Crickets from these clowns. Flextail, don’t even bother replying with some smarmy response asking me to contact customer service. I already tried. Safe yourself the trouble and buy a Nitecore charger instead.

UPDATE; Flextail have sent me a replacement for the faulty one i initially received, this one works great and is a brilliant bit of kit. Thank you Flextail for your assistance with this matter.
First impression despite the long wait for my tiny pump was good, BUT the light didn't work so i contacted customer services, they asked for a short video to show it wasn't working, they seemed happy to agree to send me another pump, and that was it no more correspondence, several emails later and they are basically just blanking me. good little device if it worked though but rubbish customer services, would i buy again, definitely not..

The max repeller is a great bit of kit when on the bank fishing on the summer nights