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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the flexibility of weekly payments, finding it convenient for managing their budget. They often highlight the wide selection of products available and the ease of the ordering process. Several people also commend the friendly and courteous customer service, noting that issues with items are resolved promptly. The option for early payoff, especially within 90 days, is frequently mentioned as a positive aspect, allowing consumers to avoid higher costs. However, some people were dissatisfied with the payment structure, particularly when extending beyond 90 days, as the total cost can significantly increase. A few other people also felt that reaching customer service could be difficult at times, and some experienced issues with order verification and unexpected account changes. There were also concerns raised about billing discrepancies and issues with order fulfillment.

What people talk about most

Product

People report ambiguous experiences with products. Many consumers appreciate the wide selection of items,... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers report unauthorized charges, hidden fees,... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences,... See more

Order

Reviewers highlight ambiguous aspects of order. Some customers report quick and easy ordering processes, with... See more

Price

Customers consistently note ambiguous experiences with price. Some reviewers report being charged multiple... See more

Based on these reviews

Rated 4 out of 5 stars

Easy plans,weekly payments makes it easy on the pocket. I enjoy reviewing all the items available to lease/purchase.

Company replied

Rated 5 out of 5 stars

If you'd like to buy something but do not have the cash available, this is a great alternative to using a high interest credit card. 90 days same as cash. You are able to return the merchandise if nec... See more

Rated 5 out of 5 stars

Flexshopper is a win win. You pick out the item you want & you know how much it is going to cost you weekly. Rent to own it. Merchandise can be returned should you find yourself struggling due to unf... See more

Rated 5 out of 5 stars

I love shopping on Flexshopper I have ordered so many things the payment process is easy they have greet customer service . They literally have Anything your looking for I’m Amazed each time i browse... See more


Company details

  1. Money & Insurance

Information provided by various external sources

FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.


Contact info

3.3

Average

TrustScore 3.5 out of 5

950 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Learning Fex shop

I liked the fact that due to my credit you all worked with me I really appreciated it also good merchandise

28 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you so much for your positive feedback! We're glad to hear that we could help and that you're happy with the merchandise. It's our goal to make shopping accessible and enjoyable for everyone, regardless of credit. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Love this website and I will continue…

Love this website and I will continue to purchase and tell others

29 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you for the wonderful review! We're thrilled to hear that you love our website and that you'll continue to shop with us. We appreciate your support and your willingness to share your positive experience with others. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Easy to navigate through the website

Easy to navigate through the website, customer service reps are always nice and professional.

29 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you for your kind words! We're delighted to hear that you find our website easy to navigate and that our customer service team has been helpful and professional. We strive to provide a great experience for all our customers, and it's wonderful to know we're on the right track. Thanks for choosing us, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

I love using Flex shopper

I love using Flex shopper. I have been a customer for quite sometime now and it's been a pleasure ever since.

28 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you so much for your loyalty and positive feedback! We're thrilled to hear that you've enjoyed your experience with FlexShopper. It's customers like you that make our work a pleasure. We look forward to continuing to serve you in the future!

Rated 5 out of 5 stars

Payments

I love the options you have to owe merchandise

24 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you for your positive review! We're delighted to hear that you love the variety of options we offer for owning merchandise. We strive to provide a wide range of choices to meet our customers' needs and are glad you've found something that works for you. Thanks for choosing us, and we look forward to continuing to serve you!

Rated 4 out of 5 stars

Have used many times

Have used many times. It was as quick as possible....

24 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you for your feedback and for being a repeat customer! We're thrilled to hear that you've found our service quick and convenient. We strive to make every experience as smooth as possible, and it’s great to know we're meeting your expectations. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Really good experience

I have been able to purchase many items I really needed. Specifically electronics. And I am very happy with my experience for the last 6 years as a customer at Flexshopper.

20 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you for sharing your positive experience and for being a loyal customer for the past six years! We're delighted to hear that you've been able to find the electronics you needed with us. It's always our goal to provide a satisfying shopping experience, and knowing we've been part of your journey for so long is truly rewarding. We look forward to continuing to serve you in the years to come!

Rated 5 out of 5 stars

Very appreciated

Very appreciated

21 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you for your kind words! We're so glad to hear that you've had a positive experience. We truly appreciate your feedback and look forward to serving you again in the future!

Rated 5 out of 5 stars

My grandson wanted a meta quest 3 for…

My grandson wanted a meta quest 3 for his birthday. I went on flexshopper and was approved in minutes.

21 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you for sharing your experience! We're thrilled to hear that the approval process was quick and smooth for you. It's wonderful that we could help make your grandson's birthday special with a Meta Quest 3. We hope he enjoys it! Looking forward to helping you with your future shopping needs.

Rated 5 out of 5 stars

This is the best ever makes it easier…

This is the best ever makes it easier when money is tight and it's on time love it

13 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you so much for your positive review! We're delighted to hear that our service has been a helpful and timely solution when money is tight. We strive to make things easier for our customers, and it’s great to know we're achieving that. Thanks for choosing us, and we look forward to continuing to serve you!

Rated 2 out of 5 stars

Could not get my weekly payments to…

Could not get my weekly payments to equal what I needed. It's only $1.89 difference

16 July 2024
Unprompted review
FlexShopper logo

Reply from FlexShopper

Thank you for bringing this to our attention. I'm sorry to hear about the issue with your weekly payment amount. We strive to make our payment process as smooth and precise as possible. Please reach out to us directly, and we'll do our best to adjust this and ensure your payment plan meets your needs. Your satisfaction is very important to us, and we appreciate the opportunity to make things right.

Rated 5 out of 5 stars

Always very easy to use

Always very easy to use. great products, flexible payment plans.

15 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you for the wonderful review! We're thrilled to hear that you find our platform easy to use and our payment plans flexible. We're committed to offering great products and a convenient shopping experience. We appreciate your feedback and look forward to serving you again soon!

Rated 1 out of 5 stars

Terrible company to work with

Terrible company to work with. Customer service reps continuously hang up on customers. Company does not advise customers of changes they make to payment withdrawals. Take advantage of people by ripping them off. Customer beware!!!

14 July 2024
Unprompted review
FlexShopper logo

Reply from FlexShopper

I’m truly sorry to hear about your experience, and I appreciate you bringing these concerns to our attention. It’s essential to us that our customer service meets the highest standards, and what you’ve described is not acceptable. We are committed to transparency and fairness in all our interactions. Please allow us the opportunity to address and resolve your concerns directly. Could you please contact us at (855) 353-9289 or email us at help@flexshopper.com? We want to make things right. Thank you for your feedback, and we hope to speak with you soon to improve your experience with us.

Rated 5 out of 5 stars

They are excellent and easy for us to…

They are excellent and easy for us to order what you like or whatever you the most you like. I love Flexshopper at all. They are greatest.

13 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you so much for your glowing review! We're thrilled to hear that you find ordering with us to be easy and enjoyable. We strive to provide a great selection and a smooth shopping experience, and it's wonderful to know we're meeting your expectations. We appreciate your enthusiasm and look forward to continuing to serve you with excellence. Thank you for choosing FlexShopper!

Rated 5 out of 5 stars

So far so good

So far I love the shopping experience. I've only ordered one product so far. Just wished shipping was a little faster

4 July 2024
FlexShopper logo

Reply from FlexShopper

Thank you for sharing your shopping experience with us! We're delighted to hear that you've enjoyed it so far. We appreciate your feedback on the shipping speed as well; we're always looking for ways to improve and make sure our customers receive their products as quickly as possible. We hope you'll continue to enjoy your purchases and look forward to serving you again soon!

Rated 1 out of 5 stars

I would also give a negative 10 if I…

I would also give a negative 10 if I could. I got a PlayStation 5 from them in October 2023. It worked for about a month. Made a loud pop noise one day and wouldn't power back on. I tried contacting them, but no luck. Tried getting them to call back. No call. Finally I got to talk to someone, because of a payment. He put me in touch with someone, that I thought was trying to help. Yeah, she sent email and I done everything that was to do. But no actions after that.. But yet they keep wanting a payment. It's been a half of year now and nothing still haven't been done.. Got an email talking about canceling the contract. So, I called.. Had another person that was gonna help. Paid and made an agreement. Well, guess what. Nothing still haven't been done. So, I got a few referrals from states bar association to help me in this matter.. It's like I have never had this problem, not even with my Own Lease account and my rims and tires cost more than the Playstation..

2 January 2024
Unprompted review
FlexShopper logo

Reply from FlexShopper

I'm truly sorry to hear about the issues you've encountered with your PlayStation 5 and the frustration it has caused. This is certainly not the experience we want any of our customers to have. We take your situation very seriously and would like to resolve it as promptly as possible. Please contact us directly at (855) 353-9289 or email us at help@flexshopper.com so we can address your concerns thoroughly and ensure a satisfactory resolution. Your satisfaction is crucial to us, and we are committed to making things right.

Rated 5 out of 5 stars

Great company to do business with

Great company to do business with. Items shipped quickly with no damage. Best feature about Flex Shopper is their early payoff feature. 90 day same as cash. You won't find that anywhere else online. Highly recommend this company

3 July 2024

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