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Abunda Reviews 251

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TrustScore 4.5 out of 5

4.4

Online Marketplace
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the staff's helpfulness, kindness, and ability to resolve issues efficiently. Many consumers appreciate the quality of the products and the smooth, easy purchasing process, often noting that desired items were found here when unavailable elsewhere. The delivery service is consistently described as quick and timely, with many people receiving their orders as expected. However, some customers were dissatisfied with response times, mentioning delays in communication or a lack of follow-up. A few other people also felt that delivery dates were not always accurate, and some experienced issues with receiving incomplete or incorrect orders.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service, often describing it as helpful, responsive,... See more

Product

Reviewers highlight positive aspects of product. Many customers express satisfaction with the products... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery, fast shipping,... See more

Staff

People report positive experiences with staff. Customers frequently praise the staff for being helpful,... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers praise the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

I had to make a return recently, and Kenndra was so nice throughout the whole process. She made everything really easy and didn’t make me feel stressed or confused at all. She explained what I needed... See more

Rated 5 out of 5 stars

Abunda is a class act company. I recently purchased a large item and found out I didn't need it after all and with a little back and forth they stepped up big time and approved my return. I really a... See more

Rated 5 out of 5 stars

I purchased a set of golf clubs for a present and the packaged seemed to be lost in transit. When I reached out to Abunda they promptly took care of it, sent a replacement and updated the tracking to... See more

Rated 5 out of 5 stars

First, I’d like to say that I am overwhelmed with satisfaction, and I owe it to Abunda. This company has made it impossible and easy for me to make some purchases I’ve been wanting to make. Customer s... See more

Company details

  1. Online Marketplace

Written by the company

Abunda is a US-based ecommerce platform that enables consumers to pay monthly on millions of products.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

251 reviews

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Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Much better

The shopping was easy, checkout was straightforward. My problem is that the seller sold me a phone that wasn't paid off so T-Mobile locked it and now it's useless. I've reached out to Abunda for the past 3 days and the only real responses I've gotten are to ask for my order number and to let me know the seller wants me to return the item for a refund. I explain I don't want a refund, I want a replacement and have gotten no response at all. I've reached out to the seller as well and they have not responded. I'm so frustrated by the lack of follow through and the fact that I can't even call and talk to someone because there is no contact number. Not that it matters anyway since I don't have a phone I can use to make calls or send texts.

Order #R219640360

UPDATE:
After posting this review, Kathan reached out to me and we were able to get the issue resolved. Kathan was super responsive and helpful. I got my replacement within 3 days and it's been great ever since. I would use them again if the need were to arise.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

I try have them cancel my order nobody…

I try have them cancel my order nobody getting back to me or nothing

7 March 2026
Unprompted review
Abunda logo

Reply from Abunda

Hi Paul,

I am sorry to hear about the trouble getting your order canceled. That is definitely not the experience we want for you. We were not able to locate an order with the details from this review, but we are more than happy to help get this sorted out for you.

Please reach out to us through live chat on our website or email us at support@shopabunda.com with your order details. Our team replies within 24 hours or less, and we will gladly help cancel the order if it has not already shipped.

We appreciate you bringing this up and we are here to make it right. 😊

KN
Abunda Team

Rated 1 out of 5 stars

Inaccurate Data

Inaccurate Data, advertises great deals no credit check. Just a very dishonest platform.

6 March 2026
Unprompted review
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Reply from Abunda

Hi Brandon,

Thanks for sharing your feedback. I’m really sorry to hear this was your experience. That’s definitely not the impression we want anyone to have.

Abunda works as a marketplace, which means the prices and deals you see usually come directly from the seller (often Amazon or other retailers). We focus on giving customers more ways to pay, including options that are advertised as no credit needed, like our lease-to-own plans. We also offer other plans where applying does not hurt your credit.

If it ever seemed misleading, we’d genuinely like the chance to clear things up and help. You can find more details about how credit checks work here: https://support.shopabunda.com/en/articles/5692779-will-using-abunda-affect-my-credit-score

If you’re open to it, feel free to reach out to our support team so we can take a closer look and make sure you get accurate info and the best option available. We’re always happy to help. 🙂

Thanks again for the feedback. It really helps us improve.

KN
Abunda Team

Rated 5 out of 5 stars

Easy to order

Easy to order, easy to pay, quick delivery. Best thing about Abunda is Kenndra in customer service. I had an issue and Kenndra advised me on how to resolve my issue, and followed through with the suggestions. Thank you Kenndra 😃

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I've used this company many times now…

I've used this company many times now and always had a wonderful experience. Timely delivery, packages secure, and excellent customer service!

Also, you can use the search option to find and order any product available on Amazon!

1 March 2026
Unprompted review
Rated 1 out of 5 stars

AWFUL

Well, I ordered an IPad last week. When the package arrived in the area I realized it got stuck there. When I inquired to UPS about why it has not moved. They tell me Abunda added shipper instructions and they cannot release my package until Abunda contacts them to lift the hold. When I reached out to Abunda detailing this information and the need for them to contact UPS...they stopped responding and would not respond when asked if they are going to reach out... Acima Leasing also said they cannot get in contact with ShopAbunda. Please stay away. DO NOT SHOP HERE.

11 February 2026
Unprompted review
Abunda logo

Reply from Abunda

Hi Ezekial,

We are really sorry to hear how frustrating this felt. That is never the experience we want anyone to have 😔

We did respond to each of your messages within our usual 24 hour window, so it is possible our replies landed in your spam folder.

According to UPS tracking, the package was picked up from a UPS Store on 2/16. We also sent a few emails to confirm that this was you. If it was not, please let us know right away so we can take immediate action.

We are always happy to contact UPS directly when a hold happens. If there was any delay in communication, we truly apologize. That is not the level of service we aim for.

We care about making things right. If you are willing, please reach back out so we can personally review everything and ensure you are taken care of. And for you or anyone else reading, here is a coupon code you can use for your next order if you would like to give us another shot: TP20

KN
Abunda Team

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