Flexport Reviews 

We sent our first inbound to Flexport's Cranbury, NJ facility. We followed their strict labelling requirements and the shipment was delivered by DHL Express on 7th September. As of today (15th) they cannot tell us where the shipment is.

3 days had passed since the shipment was delivered and we were yet to receive any updates in their dashboard. We opened a ticket with support and have been back and forth with them daily. They opened an 'investigation' but haven't been able to give us any new information about the whereabouts of the shipment.

We haven't had an apology from Flexport and have had to chase them for updates. We are absolutely appalled by the service, they've lost a $4000 shipment and haven't taken ANY responsibility.

AVOID FLEXPORT LIKE THE PLAGUE, APPALLING LOGISTICS, RELIABILITY AND SUPPORT.

Great platform, amazing representatives.

Great customer service. Their portal is very easy to use. As well as the ease of communication for each shipment on the portal. Email notifications are a plus!

Very helpfull, always stand-by and excellent performance

We work primarily with the Flexport team in the U.S., and our account manager Ross has not only provided us with guidance with his expertise but also always go above and beyond with our requests and questions.

My experience with Flexport and the Dallas team is nothing short of exceptional. Their dedication to efficiency, transparent communication, technological innovation, personalized solutions, customer-centricity, and global reach collectively make them a force to be reckoned with in the logistics and freight forwarding domain.

If Importers are seeking a partner that is focused on their success and will go above and beyond to ensure your shipments arrive timely and smoothly, Flexport should undoubtedly be your choice.

We truly appreciate the service Flexport provides. The dashboard and real-time visibility we have on our shipments, at each stage, is critically (and valuably) different from any other logistics provider we've worked with, allowing us to better forecast and communicate. Our account owners are attentive and continuously work to understand our needs. I highly recommend Flexport.

The staff is excellent to work with. They are very responsive. Online platform is easy to use and can build our own tailored reports.

Communication and service is great. Daily update emails help us to stay on top of delivery dates and any changes that may need to happen.

The Staff is very friendly, knowledgeable, and always willing to assist to ensure deliveries are received completely and in a timely manner. We look forward to working with Flexport and building a stronger relationship in the future.

Very prompt responses from the team and everyone has been extremely pleasant to work with.

Easy to work with, made the process simple. great comunications.

Flexport's platform is probably the best in the industry and makes the whole process easier providing great visibility. In addition, our account rep is always available in case we need additional support.

Definietly a great partner to support our growth.

1) The team members are very competent, helpful and courteous.
2. The Flexport webpage for partners is very easy to navigate & comprehensive. It accommodates right from request for quote (RFQ) and we can track until consignment delivery.
3. It also accommodates complete history of all our shipments till date.

Further to the above points, while we were looking for logistics partners for shipping to Ukraine during the war period, most of the logistics companies were not ready to take-up such services, whereas Flexport came forward & successfully handled & still supporting us in the crucial needy hours.
Hence definitely I would recommend Flexport for any of such logistics requirements.

We have been working with Flexport Germany for almost 9 months and the portal is just great and user friendly. Our contact person is also very reliable and always gives the best to help us. Recently we had some questions regarding the customs and HS code and the Flexport Broker team give us a very good and professional support.

One small downside is that Flexport's ocean freight rate is not the best deal on the market, and it would be nice if the rate was still in a competitive price range and the price gap could be narrowed.

Flexport will be a game changer for any small to mid size business. The days of shopping around quotes from various freight forwarders are over. With your personalized Dashboard and dedicated team- you will have full visibility and transparency from Quote request to delivery to Invoicing. Flexport Simplifies the entire process. No need to micromanage every step. Flexcap also is a game changer for any small to medium size business who struggles with cash flow timing. Give Flexport a call today. Your customers will thank you.

I have been "partner" with Flexport for 3 years, since 2020 the good year to 2021/22 the "shipment crisis". 3 years honestly was not a long timeframe, but with the shipment crisis, 3 years have become a decay of great experiences with good and bad memories with forwarders and carriers.
With Flexport team during shipment crisis, most are good experiences, as your team know well what we are our priorities and needs. We did see real work done and changes happened in Flexport, your team is able to make things happen instead of just talk and check without outcomes like other forwarders' did.
We could see and enjoy the great works your team has made with our account. Your QBR presentation was amazed us and this is a true highlights with Flexport team, no other forwarders (we did work with) could make such level of details about our shipments performance, as well issues we faced with. As a results via out the crisis, we could manage the minimum lost in shipment cost and being competitive and survived in the global market, which were really challenging years that you all may know.
We appreciated the energetic team we have worked with, although staff movement changes quite often.
Recent year is challenging among forwarders with low price and hope your team keeps competitive to keep our shipment volume and allocation in the highest level.

The platform and the ease of use, it's very easy to book a shipment, and the steps are very thorough, if you need help, there are so many people willing to help you with any questions.

I want to let you know two things to be improved.
1) 5Y flight delay
In case of the delay, we have to cancel the nighttime shift-15 temporary workers- and trucks.It's our painpoint to increase labor cost and unstable operation. And we cannot keep our promised delivery date. The delay notice is too late to take actions accordingly.
2) PMC mix in the KE/OZ flights
In case of PMC mix, it takes two more handling hours in the terminal, it'll make the same situation as flight delay.