Flexport Reviews 151

We experienced critical discrepancies where massive quantities of our stock completely vanished from Flexport's warehouse. Initially, their support team had the audacity to dismiss these massive losses as standard warehouse "shrinkage" and refused to conduct a full cycle count. We had to do their job for them, spending hours manually reconciling their own inbound receiving logs against their outbound fulfillment data to prove the stock was undeniably missing.

The Lowball Offer and Admission of Guilt

Confronted with undeniable mathematical proof from their own system records, Flexport finally conducted an internal review and admitted liability. However, the $12,174 reimbursement they offered was strictly based on their own heavily discounted calculation—limited to the lesser of the commercial invoice value or just 40% of the retail value. The true value of the goods they lost—or potentially had stolen from their own facilities—was far higher than what they offered. Wanting to simply resolve the nightmare, we accepted their calculation and provided the requested bank wire details.

Bait-and-Switch Tactics

After stringing us along for weeks with promises that the wire transfer was just awaiting final approval, they completely reversed course. They suddenly claimed their Finance unit had denied the direct wire request. Despite having already analyzed the system records and providing written confirmation of the settlement, they kicked the case over to an internal "Risk and Loss Prevention" team for a completely new, indefinite investigation.

The Verdict

Flexport's system logs unequivocally prove they received our inventory but never shipped it out. They admitted fault, lowballed our compensation based on predatory terms, and now hide behind internal red tape to avoid paying even that fraction of what they owe. This company acts in bad faith and refuses to take financial responsibility for their operational failures. Avoid them at all costs.

Nearly put my business out of operation — unauthorized charges, lost inventory, extreme delays, no phone support

Flexport has been the worst thing that ever happened to our business.

After I closed my account and had no active inventory/work, Flexport still charged me $5,000 USD. Before that, I was hit with two separate $500 charges, and their team reimbursed me and promised it would never happen again — and then it happened again, worse. They told me I had to wait 3 days to hear back while my account was negative and I was paying fees. This almost put me out of business.

Operationally, it was just as bad:

“Simple” deliveries took 12 days, then 20 days — customers were furious and it damaged our reputation.

No real phone support. Getting help was slow and painful.

Rude, unhelpful responses instead of accountability.

They lost ~30 units of my supplements and initially refused to pay for them.

A removal order was handled incorrectly, and it left me without product for months.

I was forced to transfer all inventory out of their warehouses because it was unsustainable.

Extremely high shipping rates, and they don’t allow you to simply pick up your inventory (you’re stuck in their process).

Between lost inventory, delays, forced transfers, fees, and operational damage, Flexport cost my business around $9,000 USD — not counting the customer trust we had to rebuild.

If you’re a growing brand that needs reliable fulfillment and clear support, do yourself a favor and choose literally anyone else.

We've been working with Flexport for several years now and have had a wonderful experience. We started off using their freight service to move shipments from overseas, and then began using their ecommerce fulfillment network as well. We are now able to move our products all the way from our manufacturer's doorstep to our customer's front door with one seamless experience - it's awesome. Their nationwide warehouse network keeps shipping times to customers very short and rates affordable. Would definitely recommend!

Flexport just started a new 5k monthly charge to business that use their 3PL. Hysterical when I got in touch with them after having a heart attack seeing the 5k invoice this month they said "We gave you plenty of notice through our website banner and a Help Guide Article". I have ZERO emails or any kind of acknowledgment that this was ok with me. In fact just another bait and switch company that is hurting the little man. I am literally going to do everything in my power even switch bank accounts to make sure this company doesn't get another dime for this behavior.

Flexport Freight llc , Mc 1321545
I would not recommend this company to any company owner. First, 1- They don't have phone numbers associated with accounting or problem resolution; everything is done via email, and sometimes they don't even respond or offer solutions. 2- They have GPS problems, which means you end up waiting for hours at locations, and they don't want to pay you for the detention time. 3- They block your account even if you send them photographic evidence; they don't trust the company owners, and since they sold the platform to DAT, they want to remove you from the type of loads you've been carrying since Convoy was still using the application. 4- They have poor customer service and tend not to provide explanations that solve your problem. I had a dispute with them, showing them evidence, photos, etc., but they only said they apologized to the company but that those are the rules. So, if you have a problem with the application, they don't help you; they just remove you and prevent you from getting more loads with them. I regret that Convoy sold them the platform because they don't recognize the effort of any truck driver.

We've been working with Flexport for about a year now and they have been the best shipping partner we've ever worked with.

They have competitive rates, the shipment timelines are transparent and always meet our schedule, and the transparency and predictability have been a nice stabilizer in our supply chain relative to previous partners.

The team has also been excellent. Each shipment has multiple people from Flexport working on it and they are highly responsive, proactive (ex: they have proactively caught a few mistakes on our end before they become problems), and they're fast and easy to communicate with.

Their platform keeps everything centralized and transparent so we can easily see our shipment status and timelines, and the quote process is simple and includes all fees so there are no surprises or charges after the fact.

They've been one of our easiest vendors to work with and service quality has been excellent.

I worked at Flexport through Integrity Staffing Agency. Unfortunately, my experience at both companies was negative. I felt I was treated unfairly because I am Muslim. I was often given fewer working hours than others, and this seemed to happen when I requested short breaks (about 10 minutes) for prayer. As Muslims pray five times a day, sometimes one or two of those times fall during work hours.

The team is always very responsive and quick to answer any questions. Been working with Flexport for nearly 5 years now and really appreciate their support.

We've had a relationship with Flexport for over 18 months. We started with LCL shipments and have gradually transitioned over most of our FCL shipments to Flexport as well. The portal is an amazing tool; any relevant information is readily available. If we have situations requiring human intervention, our Flexport team is always readily available. Transitioning our business to Flexport was one of the best decisions our company has made, they are a very trusted partner.

I am locked out of my account and I cant log in. I have reached out to Help desk multiple times. Their reply was that IT is dealing with this problem and then stopped replying. I have now tried to reach out for 4-5 months and no reply, but they keep charging my credit card weekly and holding my inventory. Their customer service is completely non-existent. I recommend everyone to STAY AWAY doing any business with them!!!!

It's impossible to get hold of anyone when you want/need to. Wouldn't recommend.

Everything started off good my first couple months with flex board but then when I sent my second inventory, it all started going downhill. I told him to store my inventory across the country, but they went and put it in California, which is one the furthest from all my customers, but also the most expensive to ship out of they based it on a question that I asked them once on a call. I never once confirmed with them that I wanted it in one location in California in fact the question about putting it in one location I asked them was to be in in Dallas California so each shipment per unit for me was costing me anywhere from $25-$30 for just one product. You could imagine how much that was eating into my margins when addressed and talk to them they took no responsibility no solutions to help. They said this is what we have to do. We can’t ship it back to our other facilities either have to deal with it and pay really expensive shipping rates or pull the units which will cost you around $6000. Don’t even get me started on how many shipments got lost not refunded for late shipments overall just a horrible experience. I really recommend you do not go with this company and really do your research to find someone else

We agreed on a shipping rate, set a loading delivery for the freight, they delayed it and then days later they removed it. After that they increased the prices in case we want to reschedule.

What a bunch of assholes

I didn't think the amount of mess-ups they made would be possible, but see for yourself:

We had our first container inbounded with them, against stock that was 90% pre-sold already, so we needed to move fast:
- inbounding took 13 days instead of their promised SLA of 3 days
- Once the container was inbounded, it took another 17 days to send all orders out, instead of their promised same day SLA
- 16% of orders had some sort of fulfillment mistake (missing products, wrong products etc)

I wish these numbers were made up, but unfortunately they are completely accurate. On top of that, their support and account management was horrible as well.

Please don't use them for fulfillment. Do yourself a favor and stay away from them.

Note: I have written less than 5 reviews in my life, and none of those were positive.

We recently moved our global customs brokerage operations to Flexport, and the impact has been both immediate and meaningful. Their onboarding process was exceptionally robust, clear timelines, structured documentation requirements, and a proactive approach that ensured our teams were aligned from the start. What stood out most was the improvement in our communication chain. Flexport provides consistent, timely updates and a direct line to knowledgeable specialists, eliminating the gaps and delays we had grown accustomed to with previous providers.

Flexport’s global footprint has also proven to be a major advantage. Their understanding of regional compliance nuances and cross-border requirements has strengthened our ability to manage shipments across multiple markets with confidence and efficiency.

Their trade advisory team has been instrumental in helping us navigate complex post entry corrections.

Their duty drawback recovery and optimization has resulted in a 10x increase in our drawback claims. Flexport identified opportunities we had not previously captured, and their process and support has made recovery more predictable and efficient.

Flexport have quickly become a trusted partner in our global trade operations, and we’re confident in their ability to support our continued growth.

Our experience has been excellent so far. We have completed several international shipments with them, and their level of attention has been outstanding. The information provided on their website is clear and reliable, their transit times are excellent, and overall they have exceeded our expectations.

I find them very responsive, and "honest brokers" when it comes to assessing supply chain issues (i.e. they understand the inherent uncertainty and are not making empty promises of things going up or down just to make a buck). Their technology is top-notch and easy to integrate with our systems and processes, saving us hundreds of hours.

Flexport is worse than Speedex. My apartment number is clearly on my package and they still delivered to the wrong door. Luckily, a neighbor from another floor brought my package to me. This the third time. I really hope sellers stop using them.

I have been with Flexport for around 4 years now. What was a good 3PL before has descended into absolute chaos.

No longer are we using USPS and UPS as default options. No, now we are using VEHO, UNIUNI, UDS!?

The issue is that these guys are cheap alternatives to PROPER delivery services and regularly lose items, or leave them in ridiculous places that reputable services would never do.

Thereafter you will go through the Flexport claims process and they will pull everything and make up absurd excuses to NOT refund you for something that is ultimately their fault.

They will also lose your stock that you send to them. I have sent no less than 6 shipments to Flexport this year and they have screwed up... 6 out of 6 shipments.

I now have to segment off 1-2 hours a day for what I call "my Flexport time", the time of day where you have to chase them to do the basics of their job. Be prepared to be utterly frustrated by complete incompetence within this time and you will actively lose money because of them. I have done a rough calculation and estimate that their errors cost me circa $50 per day. Without factoring in the time I have to then pursue them which could be spent improving my business.

I cannot emphasise this enough - do NOT do business with them. They used to be good, but now it's an absolute clown show.

Our two-year partnership with Flexport has significantly enhanced the management of our annual 4,000-container volume.

​Initially, the engagement was driven by the need for competitive pricing and reliable service. Flexport exceeded expectations on both, delivering a strong return on investment. The key operational improvement has been the implementation of their digital platform, which has revolutionised our logistics management. To be honest all we wanted was a competitive price and reliable service, the portal was a massive bonus!

The portal offers offers:

​Enhanced Visibility including real-time, map-based tracking of vessels and containers, enabling proactive delay management. This really helped us explain and show customers where delays were and why.

​Operational Efficiency: for us we now have all of our documents on an easy to find platform, from the quotes, invoices through to bill of landings.

A great messaging system which allows us to message a group of people, contacting origin and our uk team over any issues and there is a log kept on the portal. You could even opt not use the portal and just do emails.

The reporting software in the portal makes it easy to understand our landed costs, volumes of what we are buying from suppliers and we can create our own reports.

Flexport have really helped the business navigate some tough times due to external shipping factors and with their assistance and care, I couldn't recommend them enough.

​Flexport's team has proven to be an expert and dedicated partner. Their platform and expertise are now integral to our supply chain, providing a level of control and efficiency that we now consider essential to our operations. I don't know how we coped without them!

A huge thank you to Callum, Rogan, Reece and Tea, all great people to deal with!