Fletcher Hotels Reviews 9,933

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional demeanor, making interactions pleasant and efficient. The quality of the accommodations, including clean and well-maintained rooms, comfortable beds, and modern facilities, is frequently highlighted. Many people also appreciate the excellent location, often noting its tranquility, proximity to nature, or convenient access to local attractions and transportation. The service, from reception to restaurant, is generally described as very good, with customers enjoying tasty food and efficient room service. However, some customers also noted issues with the facilities, such as early closing times for the bar, cold swimming pool water, or the absence of in-room amenities like refrigerators or coffee/tea facilities in some rooms. A few other people also felt that certain rooms and facilities appeared aged and not up to a 4-star standard, with occasional complaints about cleanliness or uncomfortable beds.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the friendliness and helpfulness of... See more

Quality

Customers consistently note positive experiences with quality, particularly praising comfortable, quiet, and... See more

Location

Consumers generally express satisfaction with the location. Many reviewers highlight the convenience of being... See more

Facilities

Customers had ambiguous experiences with facilities. While some reviewers praised clean, spacious rooms with... See more

Service

People report positive experiences with service. Customers frequently praise the very friendly and excellent... See more

Based on these reviews

Rated 4 out of 5 stars

Good location on the edge of Roden with adequate free parking. I had a double room for single use with access to a balcony. The accommodation was clean and and well maintained. The spacious shower r... See more

Rated 4 out of 5 stars

Attention Urgent response is a plus needed or more deserved should a guest needs an information.It always said I , quote ': There's No Dullness In The Hotel Industry. There services was nice and e... See more

Rated 4 out of 5 stars

Room was super. The 2 level dune view suite is like a 1 bedroom apt (except no kitchen). Staff very friendly and helpful. Breakfeast could include some fish, better chesse selection and more variety... See more

Rated 4 out of 5 stars

Very kind people in the hotel (reception and cleaning ladies), restaurant and wellness. Verry clean room and bathroom. Good food. The only thing is the bowling room right next to the restaurant wic... See more

Rated 4 out of 5 stars

Very good experience - clean room, good food for dinner, friendly and nice staff. Pillow menu very interesting. Well located and with a lot of restaurants, supermarkets and shops around.

Rated 4 out of 5 stars

Nice hotel, great location and friendly staff. I need to eat gluten free, and there was gluten free bread for breakfast, and for dinner there were gluten free options to choose from.

Rated 4 out of 5 stars

Hotel location is very good and calm. We love it. The receptionists are very friendly. Room service was very good 👍 Breakfast was great as usual in Fletchers 👍. Our stay was great. Thanks 🙏

Rated 4 out of 5 stars

The room was very comfortable and clean. Breakfast was well arrange and it was great to be able to use the pool service in the morning.

Rated 4 out of 5 stars

Very friendly staff at the reception and in the restaurant. Comfortable and quiet room. Food in restaurant is tasty.

Rated 5 out of 5 stars

We had a very enjoyable stay at Fletcher Hotel Middleburg. The room was neat and tidy, staff were polite and the breakfast complete. We had a room with an excellent view, however it certainly heated u... See more

Rated 5 out of 5 stars

My stay here was overall a good experience. The staff overall really friendly and helpful. I had dinner on Tuesday, the food in the restaurant was excellent and so was the waiter service. The lady on... See more

Rated 5 out of 5 stars

Excellent hotel, situated right next to the train station making journeys to and from the airport also into Amsterdam very easy. Clean spacious rooms, big and very very comfortable bed. Good selection... See more

Rated 5 out of 5 stars

We want to thank the hotel for their excellent service when it came to cancelling our second half of our trip. Due to family reasons my wife had to cut our stay short by 7 days. The manager agreed to... See more

Rated 5 out of 5 stars

The hotel was really nice, the food was also good, servicie also good really friendly personeel and de location from the hotel super good a lot of nature and so quiet. Excellent, only thing I can comp... See more

Rated 5 out of 5 stars

Beautiful location and felt like staying in a tree house since the forest is so close. The hiking trail right in front of the hotel is gorgeous and loved exploring. It is far from the city centre, but... See more

Rated 5 out of 5 stars

When you choose to stay at a Fletcher Hotels you can always be sure that you get quality for your money, both services at the reception, the staff and the rooms, no doubt about that, that's why I choo... See more

Rated 5 out of 5 stars

Beautiful hotel directly at the water. Comfortable room and nice surrouding with restaurants and terrasses. Very friendly staff.

Rated 5 out of 5 stars

I am very pleased with the hospitality, the reception is 100% over 100%! They are very unique and very helpful at the reception. They are professional and beautiful in hospitality.

Rated 5 out of 5 stars

The hotel rooms are comfortable, you are warmly welcomed by the hotel staff, and the view is divine! It is worth visiting!

Rated 5 out of 5 stars

Very nice location and services. The room was very nice and clean. Also the food from restaurant was tasty. We recommend this hotel 💯%.

Rated 5 out of 5 stars

Very clean hotel. Great value for money. Very friendly service. Generous breakfast buffet. I'll be back 😊. Thank you very much.

Rated 5 out of 5 stars

Best nights sleep, lovely friendly Welcome and great service and food in the restaurant.

Rated 5 out of 5 stars

Friendly and helpful staff, varied and well prepared meals, clean and pleasant hotel

Rated 5 out of 5 stars

We reserved a room for 4 people and we got an amzing suite. The hotel is close to the city center but in a quiet place. Wonderful stay!

Rated 5 out of 5 stars

Very beautiful place. Very good service and nice employees. Very good breakfast and dinner.

Rated 5 out of 5 stars

Very nice nature/town walks in every direction and excellent restaurant.

Rated 5 out of 5 stars

The friendliness, the cleanliness and the location,‘everything was just perfect.

Rated 5 out of 5 stars

A warm welcome, extremely attentive staff, beautiful hotel and beautiful accommodation.

Rated 1 out of 5 stars

The room I got at the Fletcher rotterdam airport was worn out, lamps broken, toilet broken etc. Desk was understaffed long waiting cue Parking garage was not producing a receipt. Requested invoic... See more

Rated 2 out of 5 stars

We stayed in the Helmond Fletcher hotel 5 nights. The first night we had to ask reception to send a cleaner because the room was very dirty, full of dust and impossible to sleep. They didn’t replace s... See more

Rated 1 out of 5 stars

No tea-& coffee facilities available in a "standaard 2persoons kamer". Only when upgraded to a Comfort room I can enjoy a cup of tea/coffee What an awful Scrooge mentality for FLETCHER HOTEL... See more

Rated 1 out of 5 stars

I travel regularly for my job. Most of the time is room paid for. Not when I stayed at Fletcher's in Bosschenhoofd op 12-13 juni 2025. Nevertheless I never received an invoice until yesterday. I found... See more

Rated 1 out of 5 stars

Absolutely terrible, the room was not clean with stains and holes in the walls. The pool is only accessible from 8:00 to 9:30 out side of that time you had to pay extra. Advertised a gym... See more

Rated 1 out of 5 stars

As a front desk supervisor in another hotel, I know how essential it is to treat guests with professionalism and have a solid understanding of hotel systems. Unfortunately, I had two disappoin... See more

Rated 1 out of 5 stars

I was very surprised that for a 4* hotel so see how old the rooms and facilities were, also rooms had no fridge. We were with small baby and we were not even able to put a milk for her in the fridge... See more

Rated 1 out of 5 stars

Pretty bad. Tried to charge me for 4 days even though I cancelled the a booking. Thank you Roland de Vries chief thief.

Rated 1 out of 5 stars

We stayed last weekend from 14/11/25 until until 16/11/25 at this hotel. What an experience. The night of Saturday to Sunday we got back at the hotel at 10pm. After a long day, we were looking fo... See more

Rated 1 out of 5 stars

There is a nice hotel but if you have anything valuable in your car then you have to be prepared for someone to come and take your things and they don't have surveillance cameras in the parking lot. G... See more

Rated 1 out of 5 stars

This hotel is filthy. We found blood stains, hairs, and stains on the mattress and bed sheets, taped doors, and an absolutely rank shower. We were moved to another room, only to find the same hyg... See more

Rated 1 out of 5 stars

Update below 13/01/2026 * After the experience below, seems the hotel does not care about its guests because it feels like they have contempt for naturists and feel justified in... See more


Company details

  1. Events & Entertainment

Written by the company

Boek met de laagste prijsgarantie bij Fletcher Hotels! Geniet in een van onze luxe 3- of 4-sterren hotels op de mooiste plekken in Nederland.


Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I was very surprised that for a 4* hotel rooms were old, no fridge, poor breakfast

I was very surprised that for a 4* hotel so see how old the rooms and facilities were, also rooms had no fridge. We were with small baby and we were not even able to put a milk for her in the fridge because there was no fridge in the room. Rooms were old and not acceptable for a 4* hotel. Also when we asked for a glass of milk at the bar they have charged us 2.60 euro for not even full glass of milk. That price is unacceptable and worth a laugh.
One day we decided to rent bicycles and we heard that we had to set up the child seat ourselves. It took us 20minutes to find the bicycles and figure our how to install the seat. Secondly we found out that one of the bikes had broken breaks so we had to ask for a new bike. New bike was also not in good condition, dirty, hard to cycle. We lost almost 1h just to figure out the bikes and get at least a bit decent bike to be able to bike with a child. All this is not in the standard of 4* hotel.
Also the hotel says that breakfast is the star of the hotel and honestly except some bread, cheese and powder eggs and pancakes the hotel had nothing to offer for breakfast. All this was super disappointing and not worth the money.

1 June 2025
Unprompted review
Rated 4 out of 5 stars

Nice hotel, great location

Nice hotel, great location and friendly staff.
I need to eat gluten free, and there was gluten free bread for breakfast, and for dinner there were gluten free options to choose from.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful stay

We reserved a room for 4 people and we got an amzing suite. The hotel is close to the city center but in a quiet place. Wonderful stay!

2 May 2025
Unprompted review
Rated 4 out of 5 stars

Good location and clean/up to date accommodation

Good location on the edge of Roden with adequate free parking. I had a double room for single use with access to a balcony. The accommodation was clean and and well maintained. The spacious shower room had modern facilities with a good walk-in shower with non-slip floor.
The only negative is that the bar and general public access to the hotel closes at 22:00 that I thought was rather early.

2 May 2025
Unprompted review
Rated 2 out of 5 stars

2 stars are a complement!

We stayed in the Helmond Fletcher hotel 5 nights. The first night we had to ask reception to send a cleaner because the room was very dirty, full of dust and impossible to sleep. They didn’t replace soap and toilet paper during our stay and one of the days left only one clean towel instead of two. The beds were very uncomfortable, pillows terrible and was impossible to sleep. On top of that the climate control didn’t work, it was very hot and we ended up leaving the windows open to try to cool the room, listening a constant noise from the road! No way this hotel is 4 starts, 2 will be a complement!

22 April 2025
Unprompted review
Rated 4 out of 5 stars

Hotel location is very good and calm

Hotel location is very good and calm. We love it. The receptionists are very friendly. Room service was very good 👍 Breakfast was great as usual in Fletchers 👍. Our stay was great. Thanks 🙏

19 April 2025
Unprompted review
Rated 1 out of 5 stars

This was the WORST experience we've…

This was the WORST experience we've ever had with a hotel. My wife and I had booked the most expensive room to celebrate our wedding anniversary—something we were really looking forward to all week. When we arrived, we were bluntly told by the receptionist, "we overbooked the room, so you are getting downgraded." Excuse me?! No prior call, no warning—just an immediate downgrade and a pathetic offer of compensation: coupons for BITTERBALLEN. Seriously?! For missing out on a luxury, expensive room? We refused, of course.

They eventually offered a full refund and travel expenses compensation, but it took 10 days to get our money back, and the promised travel expenses never showed up. The entire experience ruined our special occasion, and honestly, even giving this place a 1-star rating feels too generous. Fletcher Hotels, you should be ashamed of how you treat paying customers. We will NEVER stay at one of your hotels again and strongly urge everyone to stay far away. Absolutely disgraceful!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Perfect weekend for visiting concert and zoo

Perfect location opposite zoo and Atlas theatre, affordable carpark (10 €/day minimum) shopping opportunities next door, old part of the town about 10 minutes walk away.
Very dedicated and friendly staff from first contact at check in, breakfast, room service to bar/restaurant.
Very modern and clean rooms, comfortable bed, powerful shower

25 October 2024
Unprompted review
Rated 4 out of 5 stars

The hotel is very nice

The hotel is very nice, new and looks good. Located in a wonderful forest area, great for a walk. The breakfast is very standard, nothing special. The dinner offering is much better though.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

An interesting experience .

An interesting experience, a hotel located in a picturesque area, with many things you can do. The staff is very helpful in helping you with everything you need for a pleasant stay. The room is large, arranged ok, with everything you need. You can serve a good quality coffee in the room, to start your day perfectly. The room is very clean, the room is cleaned every day. Good and varied breakfast, I didn't find anything that wasn't there. In conclusion, I had a stay that exceeded my expectations, so I recommend this hotel!

16 August 2024
Unprompted review
Rated 4 out of 5 stars

Large, smartly done, great location.

Surprisingly large, well furnished, smartly done room. Great light fixtures and switch locations, charging stations, and separate toilet from shower room, handy for a family room / any room.
Only draw back was windows could not open (safely) and airflow was controlled by large conditioning/fan unit. This was fine, untill the city had a power outage and the rest om became unbearably warm and stuffy. Guests needed to flock to lobby in the night, but staff was friendly and helpful.

14 August 2024
Unprompted review
Rated 1 out of 5 stars

Never ever give your email adress to these id@ts, you never get rit of the spamming even if you unsubscribe yourself

I was in a new Fletcher hotel so the bill could not be printed. I requested to sent the bill to my email adress. Suddenly I recieved emails with SPAM which I never approved for. After complaining they would remove my email adress from the list. But it didnt happen. Under the SPAM email is an unbuscribe button, if you fill that in, you still keep recieving SPAM, if you do it 3 times, still you recieve the SPAM

11 April 2024
Unprompted review

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