Fleetprices.co.uk Reviews 189

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

an easy proccess from start to finish, car delivered on drive with no issues. Thanks to Jess Swift who kept me well informed all the way to completion.

Rated 5 out of 5 stars

I just started a lease with Fleetprices a couple of days ago. The process was completely painless from start to finish. Everything was well explained and I found the team very quick to respond if I ha... See more

Rated 5 out of 5 stars

Fantastic support and help in leasing our new car. From initial contact to the car being delivered on the drive has been high quality from start to finish. Urgent call to find a seven seater just un... See more

Rated 5 out of 5 stars

I had a fantastic experience dealing with them. My Leapmotor arrived exactly when asked for and communication throughout was splendid. Jess in sales was fantastic throughout. She responded fast,... See more

Company details

  1. Money & Insurance

Written by the company

Nationwide Suppliers of Vans and Cars - FleetPrices.co.uk Welcome to FleetPrices.co.uk There are so many brokers out there, so why should you choose Fleet Prices...? You will be dealing with a family run business and we will find the right package for you whether you require contract hire for Business or Personal use. You choose; The make and the model of the car you like How many years you want it for The mileage you will cover We will guarantee to find your chosen car in the quickest possible time whilst providing the best service and best value for money in the industry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

189 reviews

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Rated 1 out of 5 stars

Worst run company ever

I can honestly say I think this company are the worst company I have ever experienced, we paid all the fees for our car they have postponed delivery 3 times with no apologies and I have had to keep chasing them, they have no idea where the car is and can’t explain why we have not received it, there poor excuse at 1.30 in the afternoon of the delivery day was that the delivery driver phoned in sick, and for me that is no excuse get someone else to deliver the car, especially as they called me at 1.30 to tell me. I had to ask for a hire car which they promised me would arrive by 6pm last night and that never arrived. No explanation why on this either.
With all this in mind I would advise anyone to stay well clear of this company they have £200 of my money and I have nothing to show for it. We paid them a £200 processing fee and they could not deliver a single thing. They agreed to refund the £200 which would of been the right thing to do considering there awful service then a few hours later they email me to say they have changed there mind and will not refund anything. The company do not call you to keep you up to date with anything, they will not take any responsibility for anything, all they do is blame other companies that you can’t speak to, you are left in the dark completely. I took a day off work as they agreed delivery on the 6/4/21 and they never did and took no responsibility for a single thing this is a shockingly poor run company and they treat there customers like you are someone else’s problem and nothing is there fault, please please be very cautious of using this company they are bad.

7 April 2021
Unprompted review
Fleetprices.co.uk logo

Reply from Fleetprices.co.uk

Dear Paul, we are always sorry to hear when things do not go as planned and I can see that your case has been placed into our complaints process for investigation.

In the meantime, I would like to reassure you that we are a 100% legitimate business, as can be seen on our regulator's databases and from the many great reviews provided on this channel and others.

As a leasing broker, we use the resource network of the supplying dealer to deliver the vehicles and unfortunately, due to illness, various deliveries had to be rearranged and had a wider knock-on effect into the evening. Whilst we always aim to update customers as quickly as possible, I do understand the frustration caused when relying on others for information and waiting for a delivery, only for it not to arrive.

Whilst we are looking into the reasons why the courtesy car didn't arrive, we felt it was important to go ahead and rearrange delivery for this morning; which I was pleased to see was achieved and I will update you accordingly once we have the required explanation.

Finally, I can confirm that we only charge a small processing fee for sourcing and arranging the vehicle order. I can see the £2000 you refer to was the money that you paid directly to Bristol Street as your initial rental contribution under your finance agreement and not a payment taken by us at Fleetprices.

I hope this response alleviates your concerns and we look forward to helping you in the future.

Rated 5 out of 5 stars

Faultless service from start to delivery

This is the first time I’ve used Fleetprices, normally I order direct with a dealer but they offered a better deal than I could find through dealer so I gave them a try and placed my order for a Range Rover Evoque.

Have to say it was a smooth process from initial enquiry to vehicle delivery. They kept me well informed as to progress and were quick to respond any further enquiries I had along the way.

I would certainly use them again after their faultless service this time.

1 April 2021
Unprompted review
Rated 5 out of 5 stars

The best car leasing company…

Just leased my second car through Fleet Prices and it was even easier than the first time thanks to the ever patient, calm and infinitely knowledgeable Ashley Humphreys. The deals are among the best, the expertise is second to non so what is there to think about.

23 March 2021
Unprompted review
Rated 5 out of 5 stars

Have just leased a Range Rover through…

Have just leased a Range Rover through Andy at Fleetprices. From the start he was so helpful with the finer details. Everything run very smoothly and Andy and other member of his team were there every step of the way with making sure all paperwork was completed and the car had all the extras we required. Cannot fault this company and would definitely use them again for my next car.

19 March 2021
Unprompted review
Rated 5 out of 5 stars

My 2nd car through Fleetprices

Fleetprices were originally recommended to me by a friend several years ago. Having had such a positive experience with them the 1st time, it was a no brainer to use them again.

I've just taken delivery of my 2nd car arranged by Fleetprices. From start to finish Leo has been immensely helpful, guiding me through the process. Great communication every step of the way.

Although I'm not evening thinking about what my next car will be, I'm sure it will be through Fleetprices!

17 March 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service!!!!!!!

Collected my car today! Amazing service from start to finish from Leo and the team! My car is perfect!! Thanks for the amazing service everyone!

24 February 2021
Unprompted review
Rated 5 out of 5 stars

This has been a very satisfying process…

This has been a very satisfying process from start to delivery. The process is smooth and the timeline is well communicated and managed so you feel like you are having a very personal experience. I will certainly be in contact with Leo and the fleetprices team for any future deals without hesitation.

19 January 2021
Unprompted review
Rated 5 out of 5 stars

Another excellent experience with Leo…

Another excellent experience with Leo and his team. Volvo XC40 delivered bang on time. Great communication and instructions throughout the process from Alisha and Rochelle. We’ve had 2 vehicles from Fleet Prices in the last 3 months and I would recommend them thoroughly. Well done. Regards, Mike Owens.

16 January 2021
Unprompted review
Rated 5 out of 5 stars

Great service throughout

Great service throughout, through quotation stage to delivery. Although the price was very competitive, there was no compromise in the customer experience. Would definitely use again.

12 January 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service from beginning to end. Would recommend to all when in the market for a new car. 👍🏻

6 January 2021
Unprompted review
Rated 5 out of 5 stars

Great Service from Daniel and the…

Great Service from Daniel and the support team at Fleet prices. Very helpful and patient as it took us a few weeks to decide on the right car & spec.
They sourced the exact car we wanted very quickly and it was delivered within a week.
Highly recommended.

9 December 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service Steve@Fleetprices

I really can't praise Steve at Fleetprices enough. This is the first car I've leased from this company and the process throughout has been fantastic. Steve managed to get my new car to me a whole 2 months earlier than the backorder estimate. Communication has been great and Steve has been very friendly and easy to deal with.

Am I happy? Hell Yes!

Would I recommend Fleetprices to others? Absolutely

19 November 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend Ally at fleet prices

Ally was very helpful and attentive in the whole process of choosing a car right upto after it was delivered ensuring each stage was managed properly. He was always there as a point of contact and was always on hand if any issues needed sorting. Couldn’t recommend him and the company enough!

19 November 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend Leo @ Fleetprices

Highly recommend Leo @ Fleetprices. This is the fourth car I have sourced via them and have always had professional and friendly service without the hard sell you get from others. Process has always been smooth from initial contact through to taking delivery of vehicle. Will be using again in the future.

19 November 2020
Unprompted review

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