Fleeto Reviews 171

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting specific individuals for their exceptional service. People frequently mention the excellent customer support, noting that the team is caring, attentive, and readily available to resolve any issues. The overall service is described as splendid, efficient, and stress-free, with many appreciating the smooth user experience and the company's commitment to ensuring customer satisfaction. However, some customers were dissatisfied with the service, reporting issues with billing concerns and unhelpful customer service. A few people mentioned that communication was poor, with ignored emails and generic replies, and that there were inconsistencies in the information provided. There were also occasional complaints about long waiting times for vehicles and staff attitude problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Consumers generally express satisfaction with the service, describing it as reliable, professional, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the politeness,... See more

User experience

Clients share positive opinions on user experience. Many customers describe their experience as great,... See more

Based on these reviews

Rated 5 out of 5 stars

Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, i... See more

Rated 5 out of 5 stars

The best pco car rental shop, couldn’t say anything bad about them. They dealt with me professionally and kindly. All the team members are amazing especially madilyn , forgive me if I spelt it wrong... See more

Company replied

Rated 5 out of 5 stars

Splendid service with good caring people who always listen to you and try to resolve any issue related to you. I would like to mention some of those people names who are always in front of as good se... See more

Company replied

Rated 5 out of 5 stars

They were very helpful with the vehicle; we didn't encounter any difficulties. They had our car ready while we were finishing our coffees. Hamza and Yamin were very helpful and friendly, making us fee... See more

Rated 5 out of 5 stars

I was referred to Fleeto by a friend, who is a repeat customer, how said that their diligence, customer service and knowledge was fantastic. Thankfully, I took his advice and couldn’t agree... See more

Company replied

Rated 5 out of 5 stars

Picked up a car From Fleeto great service.Yamin specially helped me get all sorted and answer all my queries.Great customer support, even called me today asked how I was,if the car was all ok, Great... See more

Company replied

Rated 5 out of 5 stars

Yaamin Ahmed has been very helpful. I appreciate all of the staff’s help that they they were very attentive. The company offers more than all the other companies out there for PC rental. I would recom... See more

Company replied

Rated 5 out of 5 stars

recently rented a car from Fleeto and Excellent dealing happy with the service. The booking process was fast and hassle-free, and the staff were professional, friendly, and very helpful. Abdullah... See more

Rated 5 out of 5 stars

Such a great experience so far. The booking and pickup were quick and easy, the car is spotless and drives beautifully, and the staff have been genuinely friendly and helpful. Everything has been sm... See more

Rated 5 out of 5 stars

It was pleasure talking to Amir, Yaamin, Abdullah and Madalena they were really helpful finding a right vehicle for my PCO journey. I recommend my friends to Fleeto as well. Thanks guys

Company replied

Rated 1 out of 5 stars

Fleeto ignores the law and takes your money — avoid them They took £80 from my account without consent, claiming to cover a £75 bus lane fine — but the fine was issued in error, and I had cle... See more

Company replied

Rated 5 out of 5 stars

I booked my car today for service and maintenance, it was really great, especially with Mr. Taci, this person is professional and helpful he done great job for me

Rated 1 out of 5 stars

Avoid Fleeto – unfair charges and terrible service I had a really bad experience with Fleeto. They charged me for excess mileage even though I did not go over the agreed limit. When I asked f... See more

Company replied

Rated 5 out of 5 stars

Alhamdulilah, perfect all round. Service, the team, the car brilliant all round. Thanks to Yaamin and Hamza for helping me out and getting me this vehicle. 10/10 service!!!

Company replied

Rated 5 out of 5 stars

Based on my experience in 9 years of renting cars from some companies, fleeto cars is one of the best in London. The entire company mechanism works flawlessly with support, professionalism and under... See more

Company replied

Rated 5 out of 5 stars

I’ve been working with Fleeto now for over six months, and the service and attitude towards customer service is outstanding. I recently visited the London office to get some work done, and they l... See more

Company replied

Rated 5 out of 5 stars

Just picked up my car from fleeto, and all I can say was it was Amazing service by Abdur Rahman, Sati and Fahad. Would highly recommend

Rated 5 out of 5 stars

I felt very welcomed, gave me the right and correct information. Honest to deal with. I picked a kia sorento the service includes everything in n the deal. Friendly to deal with and ease of mind.... See more

Company replied

Rated 5 out of 5 stars

Perfect all round, nothing more I can say. My very first time with Fleeto and wow, what a day to collect my car. Yaamin was great, he made the process very easy and smooth to understand. Really recomm... See more

Company replied

Rated 5 out of 5 stars

They were very attentive also very professional and had loads of choice of vehicles for me to choose from the only issue I had was the waiting time to receive my vehicle apart from that everything was... See more

Rated 5 out of 5 stars

Best company in industry. Their Rent to Buy deals are unbeatable in all London. New cars and best staff. All staff was very helpful and the whole delivery was really smooth

Company replied

Rated 5 out of 5 stars

Mandalina made my experience amazing with all the necessary documents and helping with other staff. Also Amir made everything possible for me

Rated 5 out of 5 stars

Madalina has been an excellent stuff with excellent experiences to my needs. Five stars always for her.

Company replied

Rated 5 out of 5 stars

Swapping vehicles madalina and mofazul went through the process with me, again super service, with fleeto 8 months has been brilliant

Company replied

Rated 5 out of 5 stars

Outstanding customer service from Yamin and Hamzah, they know how to deal with customers and they were both very helpful in providing me with the Mercedes EQE.

Rated 1 out of 5 stars

Really bad experience, waste more time with customer service then earning money

Company replied

Rated 5 out of 5 stars

It is always a plessure to work with the polite and experianced Fleeto team. Highly recommemd them.

Rated 5 out of 5 stars

I would highly recommend fleeto very professional very attentive and they have plenty of vehicles to choose from can’t recommend them highly enough but ever need a car again I will definitely be comin... See more

Rated 5 out of 5 stars

Good service you have to be patient sometimes because they’re very busy as I personally experience they proper car PCO have explained everything in details

Company replied

Rated 5 out of 5 stars

Really helpfull and friendly staff highly recommend especially from madalina and Mofazul thank you

Company replied

Rated 5 out of 5 stars

Had a great experience with them nice customer service and support all team members are welcoming and doing their best to provide great customer experience & most important both Yaamin and Madalina w... See more

Rated 5 out of 5 stars

Dealt with mofazul today very happy with his and company service overall excellent

Company replied

Rated 5 out of 5 stars

Brilliant customer care service, nice car! I will always recommend your company!

Company replied

Rated 5 out of 5 stars

My experience today has been exceptional both with madalina and Mofazul, always willing to help and go that step further, thank you

Company replied

Rated 5 out of 5 stars

Everythıng was very smooth, loved the service both Yaamın, Hamza & Daniel. Brıllıant team

Company replied

Rated 5 out of 5 stars

Madalina was really helpful and the service was 10/10 very efficient and reliable definitely it was a pleasant experience at fleeto

Company replied

Rated 1 out of 5 stars

Be very careful before renting from Abdul and Yasmin. They actively push customers to leave five-star reviews before you even receive the car, which is misleading and does not reflect the real... See more

Company replied

Rated 1 out of 5 stars

Very strange behaviour unnecessary immobilising the vehicle, poor service

Company replied

Rated 1 out of 5 stars

Unfair Charges & Deposit Refused — Very Poor Service I hired an MG HS from Fleeto (Simple Self Drive) on 11/12/2025. Due to the vehicle being very poor on fuel efficiency which i wasn't... See more

Company replied

Rated 4 out of 5 stars

Great customer service and busy environment though l struggled to upload my duccuments unto the uber app at the beginning but at the end day l had a little help from the receptionist. Happy to go ther... See more

Rated 5 out of 5 stars

Mofazul. Very nice on what he does in terms of helping and explaining the whole packaging

Rated 4 out of 5 stars

At the time, a great service was provided. All information was covered and I. Left the business feeling good.


Company details

Written by the company

Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

171 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Such a great experience so far


Such a great experience so far. The booking and pickup were quick and easy, the car is spotless and drives beautifully, and the staff have been genuinely friendly and helpful. Everything has been smooth and stress free very happy with this rental.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Why Does This Company Trade Under Multiple Names?pace . Fleeto. And so on


Be very careful before renting from Abdul and Yasmin.
They actively push customers to leave five-star reviews before you even receive the car, which is misleading and does not reflect the real experience.
After return, they inspect the vehicle with what feels like a magnifying glass and then charge excessive fees for the smallest issues.
They also immobilise vehicles and apply penalties for minor issues, including parking disputes, which leaves customers under pressure to pay immediately.
I have rented from many companies over the years, and this has been by far the worst experience. The practices feel designed to generate extra charges rather than provide fair service.
Please read the other reviews carefully and make your own decision — but based on my experience, I would not recommend renting from this company. . The way reviews are handled feels more like a marketing exercise than a true reflection of service quality. Negative reviews receive replies, but in my experience, no meaningful action is taken to resolve the issues.please stay away.It is also my personal belief, based on what I have seen online, that this operation may be connected to several similarly named rental companies operating from the same area (including Pace Rentals and others linked to Freshwater Lane). In my view, this makes it harder for customers to see the full pattern of negative feedback when researching online

16 April 2025
Unprompted review
Fleeto logo

Reply from Fleeto

Hi Tel,

Thank you for your feedback.

We take comments like this seriously, however we are currently unable to identify a customer record under this name to review the concerns mentioned. We would therefore encourage you to contact our team directly with your details so we can investigate the matter properly.

For transparency, customers are free to leave reviews at any stage of their experience and are never required to leave a specific rating. Reviews are requested simply to gather genuine feedback.

Vehicle inspections are a standard part of the return process and are conducted in line with the hire agreement to ensure vehicles are returned in the appropriate condition. Any applicable charges are clearly outlined within the terms agreed at the start of hire.

Immobilisation is only ever used in serious circumstances, such as significant contractual breaches or unresolved outstanding matters, and would not be applied for minor issues.

We are always happy to review any genuine concerns and resolve matters directly where possible. Please contact our team with your booking details so we can look into this for you.

Kind regards
Fleeto Team

Rated 1 out of 5 stars

Very strange behaviour unnecessary…

Very strange behaviour unnecessary immobilising the vehicle, poor service

12 January 2026
Unprompted review
Fleeto logo

Reply from Fleeto

Hi,

Thank you for your review.

Vehicle immobilisation is only used in serious circumstances, such as unresolved contractual breaches or significant outstanding matters. It is not applied without reason and follows the terms agreed within the hire agreement.

As this review provides very limited information, we are unable to identify the situation being referred to. If you are an existing customer, we would encourage you to contact our team directly with your booking details so the matter can be reviewed properly.

Kind regards
Fleeto Team

Rated 5 out of 5 stars

Had a great experience with them nice…

Had a great experience with them nice customer service and support all team members are welcoming and doing their best to provide great customer experience & most important both Yaamin and Madalina was great

26 January 2026
Unprompted review
Rated 5 out of 5 stars

They were very helpful with the…

They were very helpful with the vehicle; we didn't encounter any difficulties. They had our car ready while we were finishing our coffees. Hamza and Yamin were very helpful and friendly, making us feel like we were at our own workplace. Today, Mofazul called to ask if everything was alright and if I was satisfied with the vehicle. You feel more confident in a service like this. Thank you, Fleeto team.

21 January 2026
Rated 1 out of 5 stars

Unfair Charges & Deposit Refused — Very Poor Service

Unfair Charges & Deposit Refused — Very Poor Service

I hired an MG HS from Fleeto (Simple Self Drive) on 11/12/2025. Due to the vehicle being very poor on fuel efficiency which i wasn't advised about, I returned the car early on 17/12/2025 and Fleeto was unable to supply me with another vehicle and then i requested my refundable £250 deposit.

That is when Fleeto refused to refund it, claiming that I had breached the contract but i had returned the vehicle on the 6th day of hire. They stated they do not recognise the 14-day cooling-off period and then added unfair charges, saying I must pay for an extra two weeks after the vehicle had already been returned.

What makes this worse is that their own agreement does not state anything about having to pay additional weeks after returning the car, nor does it clearly explain why a refundable deposit can be withheld in this situation.

Customer service was extremely poor — dismissive, unhelpful, and unwilling to provide clear explanations or point to any valid contract clause. Charges were added after the vehicle was handed back, which feels completely unjustified.

In my opinion, this company operates in a misleading and unfair way and ignores UK consumer laws and regulations. Based on my experience, this feels like a scam, where deposits are withheld using questionable claims of “breach of contract”.

I strongly advise others to be very cautious and keep all written evidence before dealing with Fleeto (Simple Self Drive).

Choose your self a more responsible firm instead of this company that makes its own rules my advice to Uber drivers.

17 December 2025
Fleeto logo

Reply from Fleeto

Hi Ihsan,

Thank you for your review. We understand your frustration; however, we would like to respond with the full context for clarity.

You collected the vehicle last week after requesting a Kia Niro, which was not available at the time. Before collection, our sales team clearly explained that the MG HS is less fuel-efficient than a Kia Niro, and this was acknowledged before you agreed to proceed, understanding it was the only vehicle available.

After using the vehicle, you returned this week and requested to end the hire due to fuel consumption. Despite limited availability, we made several reasonable attempts to assist, including offering a future vehicle swap, a Kia Niro option, and a Toyota Prius at a reduced rate. All options were declined, and you chose to end the hire early.

We always try to resolve situations fairly and avoid retaining deposits wherever possible. However, in this case, the vehicle was returned without prior agreement, and the hire was ended unilaterally. You also requested a refund not only of the deposit, but of hire charges for the days the vehicle was used, during which it was driven well above average mileage, which was not reasonable or in line with the agreement. We have agreed to reduce the breach charge and retain half the deposit amount only.

Short-term rental agreements do not include a 7- or 14-day cooling-off period, and early termination terms are clearly set out in the signed agreement (Clause 9.1). These terms were explained and shown directly from your own documents.

The deposit is refundable only when the agreement is completed in line with its terms. The charges applied reflect the minimum hire commitment agreed at the outset, not fees added after the vehicle was returned.

Rated 5 out of 5 stars

It was pleasure talking to Amir

It was pleasure talking to Amir, Yaamin, Abdullah and Madalena they were really helpful finding a right vehicle for my PCO journey. I recommend my friends to Fleeto as well. Thanks guys

11 December 2025
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you for taking the time to leave such a kind review.

We’re really pleased to hear that Amir, Yaamin, Abdullah, and Madalena were able to help you find the right vehicle for your PCO journey. We’ll be sure to share your feedback with them.

Thank you as well for recommending Fleeto to your friends. We wish you every success, and if you need any further support, the Customer Success Team is always here to help.

Kind regards,
Customer Success Team

Rated 5 out of 5 stars

Madalina has been an excellent stuff…

Madalina has been an excellent stuff with excellent experiences to my needs. Five stars always for her.

5 December 2025
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you for your wonderful feedback.

We’re delighted to hear about your positive experience with Madalina and that she was able to support you so well. We’ll be sure to pass on your kind words to her.

Thank you for the five-star review. The Customer Success Team is always here if you need anything further.

Kind regards,
Customer Success Team

Rated 1 out of 5 stars

The service was great and I recommend…

The customer service is utterly awful

26 November 2025
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you for taking the time to leave a review and for sharing your feedback.

We take feedback seriously and would really like the opportunity to understand what went wrong and see how we can put things right.

Please reach out to us directly at support@fleeto.co.uk or on 0208 471 5040 with a few details, and a member of our team will look into this as a priority.

We value our customers and are always looking to improve, so your feedback is appreciated.

Kind regards,
Customer Success Team

Rated 5 out of 5 stars

I was referred to Fleeto by a friend

I was referred to Fleeto by a friend, who is a repeat customer, how said that their diligence, customer service and knowledge was fantastic.

Thankfully, I took his advice and couldn’t agree more.

Hamza and Yasmin were both brilliant. They answered all my questions and gave great advice. The hire/lease process was simple and all questions were answered immediately.

Hamza and Yasmin were very professional.
I’m currently in a 12 month contract and I have no concerns that I will be well looked after (should I encounter any issues) with these two guys at the end of the phone.

Thank you Fleeto!

25 November 2025
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you so much James for taking the time to leave this review.

We are really happy to hear you had a great experience and that you would recommend us to others. It means a lot. We will be sure to pass your kind words on to Madalina and Hamza, they will be delighted.

Looking forward to working with you again in the future.

Rated 5 out of 5 stars

Splendid service with good caring…

Splendid service with good caring people who always listen to you and try to resolve any issue related to you.
I would like to mention some of those people names who are always in front of as good service provider called DANIAL, AMIR, HAMZA AND Mr. Bilal, they are simply magnificent to help people.

6 November 2025
Fleeto logo

Reply from Fleeto

Thank you so much Khurram for your wonderful review!

We are really glad to hear that you felt listened to and well supported. Our team truly appreciates your kind words, and Danial, Amir, Hamza and Mr Bilal will be especially happy to know they made a positive impact.

We are committed to providing the best service possible, and feedback like yours means a lot to us.

If you ever need anything in the future, we are always here to help.

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