Fleeto Reviews 171

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting specific individuals for their exceptional service. People frequently mention the excellent customer support, noting that the team is caring, attentive, and readily available to resolve any issues. The overall service is described as splendid, efficient, and stress-free, with many appreciating the smooth user experience and the company's commitment to ensuring customer satisfaction. However, some customers were dissatisfied with the service, reporting issues with billing concerns and unhelpful customer service. A few people mentioned that communication was poor, with ignored emails and generic replies, and that there were inconsistencies in the information provided. There were also occasional complaints about long waiting times for vehicles and staff attitude problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Consumers generally express satisfaction with the service, describing it as reliable, professional, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the politeness,... See more

User experience

Clients share positive opinions on user experience. Many customers describe their experience as great,... See more

Based on these reviews

Rated 5 out of 5 stars

Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, i... See more

Rated 5 out of 5 stars

The best pco car rental shop, couldn’t say anything bad about them. They dealt with me professionally and kindly. All the team members are amazing especially madilyn , forgive me if I spelt it wrong... See more

Company replied

Rated 5 out of 5 stars

Splendid service with good caring people who always listen to you and try to resolve any issue related to you. I would like to mention some of those people names who are always in front of as good se... See more

Company replied

Rated 5 out of 5 stars

They were very helpful with the vehicle; we didn't encounter any difficulties. They had our car ready while we were finishing our coffees. Hamza and Yamin were very helpful and friendly, making us fee... See more

Rated 5 out of 5 stars

I was referred to Fleeto by a friend, who is a repeat customer, how said that their diligence, customer service and knowledge was fantastic. Thankfully, I took his advice and couldn’t agree... See more

Company replied

Rated 5 out of 5 stars

Picked up a car From Fleeto great service.Yamin specially helped me get all sorted and answer all my queries.Great customer support, even called me today asked how I was,if the car was all ok, Great... See more

Company replied

Rated 5 out of 5 stars

Yaamin Ahmed has been very helpful. I appreciate all of the staff’s help that they they were very attentive. The company offers more than all the other companies out there for PC rental. I would recom... See more

Company replied

Rated 5 out of 5 stars

recently rented a car from Fleeto and Excellent dealing happy with the service. The booking process was fast and hassle-free, and the staff were professional, friendly, and very helpful. Abdullah... See more

Rated 5 out of 5 stars

Such a great experience so far. The booking and pickup were quick and easy, the car is spotless and drives beautifully, and the staff have been genuinely friendly and helpful. Everything has been sm... See more

Rated 5 out of 5 stars

It was pleasure talking to Amir, Yaamin, Abdullah and Madalena they were really helpful finding a right vehicle for my PCO journey. I recommend my friends to Fleeto as well. Thanks guys

Company replied

Rated 1 out of 5 stars

Fleeto ignores the law and takes your money — avoid them They took £80 from my account without consent, claiming to cover a £75 bus lane fine — but the fine was issued in error, and I had cle... See more

Company replied

Rated 5 out of 5 stars

I booked my car today for service and maintenance, it was really great, especially with Mr. Taci, this person is professional and helpful he done great job for me

Rated 1 out of 5 stars

Avoid Fleeto – unfair charges and terrible service I had a really bad experience with Fleeto. They charged me for excess mileage even though I did not go over the agreed limit. When I asked f... See more

Company replied

Rated 5 out of 5 stars

Alhamdulilah, perfect all round. Service, the team, the car brilliant all round. Thanks to Yaamin and Hamza for helping me out and getting me this vehicle. 10/10 service!!!

Company replied

Rated 5 out of 5 stars

Based on my experience in 9 years of renting cars from some companies, fleeto cars is one of the best in London. The entire company mechanism works flawlessly with support, professionalism and under... See more

Company replied

Rated 5 out of 5 stars

I’ve been working with Fleeto now for over six months, and the service and attitude towards customer service is outstanding. I recently visited the London office to get some work done, and they l... See more

Company replied

Rated 5 out of 5 stars

Just picked up my car from fleeto, and all I can say was it was Amazing service by Abdur Rahman, Sati and Fahad. Would highly recommend

Rated 5 out of 5 stars

I felt very welcomed, gave me the right and correct information. Honest to deal with. I picked a kia sorento the service includes everything in n the deal. Friendly to deal with and ease of mind.... See more

Company replied

Rated 5 out of 5 stars

Perfect all round, nothing more I can say. My very first time with Fleeto and wow, what a day to collect my car. Yaamin was great, he made the process very easy and smooth to understand. Really recomm... See more

Company replied

Rated 5 out of 5 stars

They were very attentive also very professional and had loads of choice of vehicles for me to choose from the only issue I had was the waiting time to receive my vehicle apart from that everything was... See more

Rated 5 out of 5 stars

Best company in industry. Their Rent to Buy deals are unbeatable in all London. New cars and best staff. All staff was very helpful and the whole delivery was really smooth

Company replied

Rated 5 out of 5 stars

Mandalina made my experience amazing with all the necessary documents and helping with other staff. Also Amir made everything possible for me

Rated 5 out of 5 stars

Madalina has been an excellent stuff with excellent experiences to my needs. Five stars always for her.

Company replied

Rated 5 out of 5 stars

Swapping vehicles madalina and mofazul went through the process with me, again super service, with fleeto 8 months has been brilliant

Company replied

Rated 5 out of 5 stars

Outstanding customer service from Yamin and Hamzah, they know how to deal with customers and they were both very helpful in providing me with the Mercedes EQE.

Rated 1 out of 5 stars

Really bad experience, waste more time with customer service then earning money

Company replied

Rated 5 out of 5 stars

It is always a plessure to work with the polite and experianced Fleeto team. Highly recommemd them.

Rated 5 out of 5 stars

I would highly recommend fleeto very professional very attentive and they have plenty of vehicles to choose from can’t recommend them highly enough but ever need a car again I will definitely be comin... See more

Rated 5 out of 5 stars

Good service you have to be patient sometimes because they’re very busy as I personally experience they proper car PCO have explained everything in details

Company replied

Rated 5 out of 5 stars

Really helpfull and friendly staff highly recommend especially from madalina and Mofazul thank you

Company replied

Rated 5 out of 5 stars

Had a great experience with them nice customer service and support all team members are welcoming and doing their best to provide great customer experience & most important both Yaamin and Madalina w... See more

Rated 5 out of 5 stars

Dealt with mofazul today very happy with his and company service overall excellent

Company replied

Rated 5 out of 5 stars

Brilliant customer care service, nice car! I will always recommend your company!

Company replied

Rated 5 out of 5 stars

My experience today has been exceptional both with madalina and Mofazul, always willing to help and go that step further, thank you

Company replied

Rated 5 out of 5 stars

Everythıng was very smooth, loved the service both Yaamın, Hamza & Daniel. Brıllıant team

Company replied

Rated 5 out of 5 stars

Madalina was really helpful and the service was 10/10 very efficient and reliable definitely it was a pleasant experience at fleeto

Company replied

Rated 1 out of 5 stars

Be very careful before renting from Abdul and Yasmin. They actively push customers to leave five-star reviews before you even receive the car, which is misleading and does not reflect the real... See more

Company replied

Rated 1 out of 5 stars

Very strange behaviour unnecessary immobilising the vehicle, poor service

Company replied

Rated 1 out of 5 stars

Unfair Charges & Deposit Refused — Very Poor Service I hired an MG HS from Fleeto (Simple Self Drive) on 11/12/2025. Due to the vehicle being very poor on fuel efficiency which i wasn't... See more

Company replied

Rated 4 out of 5 stars

Great customer service and busy environment though l struggled to upload my duccuments unto the uber app at the beginning but at the end day l had a little help from the receptionist. Happy to go ther... See more

Rated 5 out of 5 stars

Mofazul. Very nice on what he does in terms of helping and explaining the whole packaging

Rated 4 out of 5 stars

At the time, a great service was provided. All information was covered and I. Left the business feeling good.


Company details

Written by the company

Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

171 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent service

19 February 2026
Fleeto logo

Reply from Fleeto

Thank you for your review! We're glad to hear you had an excellent experience with Fleeto. We appreciate your support and look forward to continuing to provide great service.

Rated 5 out of 5 stars

Very helpful and great customer service

Very helpful and great customer service
Highly recommend

25 February 2026
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you for your kind review! We're really pleased to hear you found our team helpful and that you had a great customer service experience. Your recommendation means a lot to us.

Thank you for choosing Fleeto!

Rated 5 out of 5 stars

Excellent service

25 February 2026
Fleeto logo

Reply from Fleeto

Thank you for your review! We're delighted to hear you had an excellent experience with Fleeto. We appreciate your support and look forward to continuing to provide great service. 🚗

Rated 5 out of 5 stars

Brilliant

Brilliant all around, loved the experience for the duration i had the car for, i only had the car for 4 weeks. Superb all round, Yaamin was brilliant. I will certainly come back to hire

26 February 2026
Unprompted review
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Reply from Fleeto

Thank you for your great review, Anil! We're really glad to hear you had a brilliant experience during the time you had the car. It's great to know Yaamin looked after you and made the experience a positive one.

We look forward to welcoming you back to Fleeto in the future! 🚗

Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Fleeto. The whole process was smooth and straightforward from start to finish.

23 February 2026
Unprompted review
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Reply from Fleeto

Thank you for your review, Armen! We're really pleased to hear you had a very good experience and that the process was smooth and straightforward from start to finish.

We appreciate your support and wish you all the best with your vehicle. Thank you for choosing Fleeto! 🚗

Rated 5 out of 5 stars

Good company to rent from

Good company to rent from. All of the staff are very helpful especially Mofzul he went an extra mile to make sure I get the best support.

25 February 2026
Unprompted review
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Reply from Fleeto

Thank you for your kind review, Hafiz! We're really pleased to hear you had a positive experience with Fleeto. It's great to know that Mofzul went the extra mile to support you and ensure everything went smoothly.

We truly appreciate your feedback and thank you for choosing Fleeto! 🚗

Rated 5 out of 5 stars

have been hiring a car from Fleeto for…

have been hiring a car from Fleeto for more than five years now, and overall I am very happy with their service. There are a few small areas that could be improved, such as providing car mats, but nothing major.
All the staff are friendly and professional, from the reception team to the managers. This week, I was planning to return my car and move to another company for a better deal. However, Fatima and her sales team took the time to speak with me and offered a better deal that convinced me to stay.
I was particularly impressed with Fatima’s communication skills and the professionalism of her team manager. Their approach, understanding, and willingness to help really made a difference. I truly appreciate their customer service and support.

24 February 2026
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you for your thoughtful review and for being with Fleeto for over five years; we truly appreciate your continued trust and loyalty.

We're really pleased to hear that Fatima and the team were able to support you and find a solution that worked for you. Providing professional, understanding, and helpful service is very important to us, so it’s great to know their efforts made a difference.

We also appreciate your feedback regarding the small improvements, as it helps us continue to improve our service. Thank you again for choosing to stay with Fleeto, and we look forward to supporting you for many more years to come. 🚗

Rated 5 out of 5 stars

Excellent service

Excellent service from Kalam & Yamin. Great people who look after you throughout - highly recommend these brothers.

24 February 2026
Unprompted review
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Reply from Fleeto

Thank you for your great review, Mohammed! We're really pleased to hear you had an excellent experience with Kalam and Yamin. They’ll be happy to know their support and care made a positive difference.

We truly appreciate the recommendation and thank you for choosing Fleeto! 🚗

Rated 5 out of 5 stars

It was an excellent service given to me…

It was an excellent service given to me by Mofazul and I would always recommend him for any future dealings

20 February 2026
Unprompted review
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Reply from Fleeto

Thank you for your review, Muhammed! We're really pleased to hear you received excellent service from Mofazul. He’ll be happy to know his support made a positive impact on your experience.

We truly appreciate your recommendation and thank you for choosing Fleeto! 🚗

Rated 5 out of 5 stars

My experience today has been…

My experience today has been exceptional both with madalina and Mofazul, always willing to help and go that step further, thank you

20 February 2026
Unprompted review
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Reply from Fleeto

Thank you for your kind review, Chukwuemeka! We're really pleased to hear that you had an exceptional experience with Madalina and Mofazul. They always aim to go the extra mile for our drivers, so it’s great to know their support made a difference.

Thank you for choosing Fleeto! 🚗

Rated 5 out of 5 stars

Dealt with mofazul today very happy…

Dealt with mofazul today very happy with his and company service overall excellent

17 February 2026
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you for your feedback, Savas. We’re really pleased to hear you were happy with the service and that Mofazul looked after you well. We appreciate you taking the time to share your experience with us and hope to assist you again in the future. 😊

Rated 5 out of 5 stars

Good service you have to be patient…

Good service you have to be patient sometimes because they’re very busy as I personally experience they proper car PCO have explained everything in details

17 February 2026
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you for your feedback, Savas. We’re really pleased to hear you were happy with the service and that Mofazul looked after you well. We appreciate you taking the time to share your experience with us and hope to assist you again in the future. 😊

Rated 5 out of 5 stars

I came to swap my vehicle and very…

I came to swap my vehicle and very smooth experience with Mofazul, very quick and well informed, thank you

16 February 2026
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you for the feedback, Donatus.

We’re glad to hear the vehicle swap was a smooth and quick experience for you, and that Mofazul was able to assist throughout the process.

We appreciate your support and wish you all the best on the road. 🚗

Rated 5 out of 5 stars

Very good service

Very good service, very professional and Fast

6 February 2026
Fleeto logo

Reply from Fleeto

Thank you for the review.

We’re pleased to hear you found the service professional and efficient. We appreciate your support and wish you all the best on the road with Fleeto.

Rated 5 out of 5 stars

Swapping vehicles madalina and mofazul…

Swapping vehicles madalina and mofazul went through the process with me, again super service, with fleeto 8 months has been brilliant

13 February 2026
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you for the great feedback, Hasan.

We’re glad Madalina and Mofazul were able to help make the vehicle swap smooth for you. It’s great to hear you’ve had a positive experience with Fleeto over the past 8 months.

We appreciate your support and wish you continued success on the road.

Rated 5 out of 5 stars

Yasmin and Mofazul have been extremely…

Yasmin and Mofazul have been extremely professional and kind, they are very friendly and understanding people who sorted out my situation (accident and replacement vehicle) within 24 hours. I strongly recommend fleeto professional team and services!

13 February 2026
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you for the kind words, Nanie.

We're really pleased Yasmin and Mofazul were able to support you and get everything sorted quickly, especially following your accident. The team always aims to make situations like this as smooth as possible for our drivers.

We appreciate the recommendation and wish you all the best on the road. 🚗

Rated 5 out of 5 stars

Very good and fast

Very good and fast, Services

6 February 2026
Unprompted review
Fleeto logo

Reply from Fleeto

Thank you for the review, Abdul.

We’re glad to hear you found the service quick and smooth. We appreciate your support and wish you all the best on the road. 🚗

Rated 5 out of 5 stars

Great Experience

Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, if the car was all ok, if I had any issues etc. A++ experience so far, thank you Fleeto

4 February 2026
Unprompted review

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