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Flawless Body Reviews 

3,936
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 1,569 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and prompt delivery, often noting items arrive quickly and on time. People appreciate the excellent range and quality of products, frequently finding desired items and specific brands at competitive, reasonable prices. The ordering process is described as easy and efficient, with excellent communication and well-packaged items. However, some customers also noted receiving old stock, damaged items, or incorrect products. A few other people experienced delivery issues, including delays, lost orders, or unexpected customs fees. Some reviewers were not happy with customer support, citing unresponsiveness or difficulty with returns.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency,... See more

Product

Customers had positive experiences with product, frequently praising the excellent range, great prices, and... See more

Price

Clients share positive opinions on price, consistently finding excellent and competitive pricing for... See more

Order

Customers consistently note positive experiences with order, praising the easy and quick ordering process,... See more

Service

People report positive experiences with service, often highlighting its excellence, speed, and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered shampoo and conditioner, and this was the only shop I found with the bottle size I wanted on both products. The price was reasonable. When they found out I had not received my order when... See more

Rated 5 out of 5 stars

Cannot fault this company for fabulously priced products and super quick delivery. So glad I discovered them. Love my Kerastase products at a super price.

Rated 5 out of 5 stars

Easy ordering process with new customer discount. What's not to like. Informed by Royal Mail re delivery date and time. Item packed well .

Rated 5 out of 5 stars

Best suncream I’ve used. Very water resistant, sweat proof. I used this on my Ironman at 38 degrees (7.5hours direct sun) and didn’t burn at all! Fantastic product



Company details

  1. Beauty Supply Store
  2. Beauty Product Supplier
  3. Cosmetics Store
  4. Hair Product Store
  5. Health and Beauty Shop
  6. Skin Care Clinic

Written by the company

Online Skin & Haircare

Our Product Promise

Genuine & Authentic

We promise that we will always supply product direct from the brand and never sourced through a third party to ensure that you always get authentic and fresh product that you can use with confidence on your hair and skin.

Contact info

Premium, genuine hair and beauty brands

Top rated online retailer based in the Georgian Town of Stamford .

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,936)

1,614 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product. It absorbs quickly and it's very hydrating. Great for the summer. The delivery service is amazing

3 July 2026
Unprompted review
Rated 1 out of 5 stars

No customer service and return policy

I purchased a number of branded luxury shampoos from Flawless Body. I received it 2 weeks late, the oil received was used the seal was broken and the bottle was half full with the box all creased, one of the shampoos was leaking and none of the branded expensive shampoos came in boxes. I contacted Flawless Body via email and followed this up by a number of emails with photos of the damaged items. There is a email address in the site with no return policy stating they respond within 6 hours, but nobody does, I rang the number from the website, it goes a to a salon, I left several messages with individual who answers, stating she will get someone to call back and nobody does, I have spent over £200 and you would have expected the service to be a little better. I’m questioning whether any of if the reviews are by verified shoppers and also whether they actually sell the genuine products. As I can’t get a response, I’m having to raise a charge back with my bank. I would not recommend anyone to shop here, if anything goes wrong there is no resolution or return policy.

I see that Flawless Body have reported this stating different use of emails.
Products were purchased with my hotmail account and the review was completed with my Gmail account which is linked to the trust pilot account. As you can see from the response there is no attempt to resolve the issue but concerned about the bad review and how to get this removed.

3 July 2026
Unprompted review
Flawless Body logo

Reply from Flawless Body

Hi I can see that the same review has been posted now under a different name. We will report this.

Rated 1 out of 5 stars

Worst customer service with no return policy

I purchased a number of branded luxury shampoos from Flawless Body. I received it 2 weeks late, the oil received was used the seal was broken and the bottle was half full with the box all creased, one of the shampoos was leaking and none of the branded expensive shampoos came in boxes. I contacted Flawless Body via email and followed this up by a number of emails with photos of the damaged items. There is a email address in the site with no return policy stating they respond within 6 hours, but nobody does, I rang the number from the website, it goes a to a salon, I left several messages with individual who answers, stating she will get someone to call back and nobody does, I have spent over £200 and you would have expected the service to be a little better. I’m questioning whether any of if the reviews are by verified shoppers and also whether they actually sell the genuine products. As I can’t get a response, I’m having to raise a charge back with my bank. I would not recommend anyone to shop here, if anything goes wrong there is no resolution or return policy.

Update
It’s a shame that Flawlessbody are pretending it’s not them, I am unable to upload the receipt here to confirm the purchase however the order number is FB285308 just shows how poor the service is.

3 July 2026
Unprompted review
Flawless Body logo

Reply from Flawless Body

Hi there this does not sound like us but please email us at hello@flawlessbody.co.uk so we will help you. As I see this is a generic review and I have no order details.

Rated 5 out of 5 stars

PAUL MITCHELL SHAMPOO

Easy ordering process with new customer discount. What's not to like.
Informed by Royal Mail re delivery date and time. Item packed well .

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Sports suncream

Best suncream I’ve used. Very water resistant, sweat proof. I used this on my Ironman at 38 degrees (7.5hours direct sun) and didn’t burn at all! Fantastic product

28 June 2026

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