I ordered shampoo and conditioner, and this was the only shop I found with the bottle size I wanted on both products. The price was reasonable. When they found out I had not received my order when... See more

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Review summary
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Company details
- Beauty Supply Store
- Beauty Product Supplier
- Cosmetics Store
- Hair Product Store
- Health and Beauty Shop
- Skin Care Clinic
Written by the company
Online Skin & Haircare
Our Product Promise
Genuine & Authentic
Contact info
Unit 1 Southview Business Park, Tinwell Road, PE9 2JL, Stamford, United Kingdom
- 01780 908146
- hello@flawlessbody.co.uk
- flawlessbody.co.uk
Premium, genuine hair and beauty brands
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great product
Great product. It absorbs quickly and it's very hydrating. Great for the summer. The delivery service is amazing
Cheaper than other places & delivered…
Cheaper than other places & delivered quick
prompt delivery from royal mail
May use AI-assist with repliesRead more
No customer service and return policy
I purchased a number of branded luxury shampoos from Flawless Body. I received it 2 weeks late, the oil received was used the seal was broken and the bottle was half full with the box all creased, one of the shampoos was leaking and none of the branded expensive shampoos came in boxes. I contacted Flawless Body via email and followed this up by a number of emails with photos of the damaged items. There is a email address in the site with no return policy stating they respond within 6 hours, but nobody does, I rang the number from the website, it goes a to a salon, I left several messages with individual who answers, stating she will get someone to call back and nobody does, I have spent over £200 and you would have expected the service to be a little better. I’m questioning whether any of if the reviews are by verified shoppers and also whether they actually sell the genuine products. As I can’t get a response, I’m having to raise a charge back with my bank. I would not recommend anyone to shop here, if anything goes wrong there is no resolution or return policy.
I see that Flawless Body have reported this stating different use of emails.
Products were purchased with my hotmail account and the review was completed with my Gmail account which is linked to the trust pilot account. As you can see from the response there is no attempt to resolve the issue but concerned about the bad review and how to get this removed.

Reply from Flawless Body
Its a good company with a nice range of…
Its a good company with a nice range of Skinceuticals products especially.
Have been a customer for a few years now.
Trying the new PTIOX CREAM , Its early days but so far seems a really good product.
Worst customer service with no return policy
I purchased a number of branded luxury shampoos from Flawless Body. I received it 2 weeks late, the oil received was used the seal was broken and the bottle was half full with the box all creased, one of the shampoos was leaking and none of the branded expensive shampoos came in boxes. I contacted Flawless Body via email and followed this up by a number of emails with photos of the damaged items. There is a email address in the site with no return policy stating they respond within 6 hours, but nobody does, I rang the number from the website, it goes a to a salon, I left several messages with individual who answers, stating she will get someone to call back and nobody does, I have spent over £200 and you would have expected the service to be a little better. I’m questioning whether any of if the reviews are by verified shoppers and also whether they actually sell the genuine products. As I can’t get a response, I’m having to raise a charge back with my bank. I would not recommend anyone to shop here, if anything goes wrong there is no resolution or return policy.
Update
It’s a shame that Flawlessbody are pretending it’s not them, I am unable to upload the receipt here to confirm the purchase however the order number is FB285308 just shows how poor the service is.

Reply from Flawless Body
Great service, competitive prices
Prices were very competitive. Cheapest I could find online. Delivery was very quick
Quick delivery
Excellent service and great prices
Great prices, authentic products and excellent system of frequent updates regarding the delivery of orders.
I really like the competitive pricing…
I really like the competitive pricing and the range of products
Great price and speedy delivery!
PAUL MITCHELL SHAMPOO
Easy ordering process with new customer discount. What's not to like.
Informed by Royal Mail re delivery date and time. Item packed well .
Beautiful product
Beautiful product, I love it. Beautifully packaged too.
Sports suncream
Best suncream I’ve used. Very water resistant, sweat proof. I used this on my Ironman at 38 degrees (7.5hours direct sun) and didn’t burn at all! Fantastic product
Delivered quickly
Delivered quickly, reasonable price and no fake products!
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