Flatmate Finders Reviews 8

TrustScore 3 out of 5

3.1

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Company details

  1. Travel & Vacation

Written by the company

Australia's #1 flatmate matching service. Free to list a home, free to find a home. Over 12,000 homes and flatmates, plus 3,500 new listings weekly. Sign up in minutes. Personalised searches, detailed profiles, instant messages and free in-app calls ensure that you find the perfect home or flatmate quickly, easily and safely. Every home listing is reviewed by our team to help you get the best results. You'll receive notifications about new matches and messages so you don't miss out. Suitable for people of all ages, shared and vacant homes, singles/couples/friends, short to long-term stays, LGBTI+, pet friendly homes, and all rent budgets.


Contact info

3.1

Average

TrustScore 3 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Full of scammers

Full of scammers, couldn't find a legitimate housemate, they all had the same message of 'currently overseas' and asked for whatsapp details, address etc then never show up. The website also shows you 'matches' of people who are apparently looking in the area, but when you contact them they are looking at somewhere completely different. I think the website is setup to look like there are lots of genuine people when in fact that is not the case - they refused to give me a refund as well.

There’s a reason you can’t see a review link in google for them! Hence why people have to provide reviews elsewhere.

20 January 2026
Unprompted review
Flatmate Finders logo

Reply from Flatmate Finders

Hi kjade,

Sorry that you feel that way about our platform. We take reports about scammers seriously and our team respond quickly to any reports. We also have several systems in place to block listings that aren't genuine from this service.

Some people are from overseas, especially during January, and some people ask to be contacted on WhatsApp, however, if they're listed on this service then we've accepted them as genuine users.

All the best with your search for someone, we hope you find a great flatmate for your spare room.

Regards, Flatmate Finders

Rated 5 out of 5 stars

Super efficient way of catching housing

Super efficient way of catching housing!!! Worked much better than Flatmates or Facebook for me!

3 March 2025
Unprompted review
Flatmate Finders logo

Reply from Flatmate Finders

Thanks for your great review and taking the time to share your experience on Flatmate Finders with others 👍.

Rated 5 out of 5 stars

Found a room in just a few weeks

I actually found flatmate finders a great site to use! It’s free and I found a room with the free option in just a few weeks.
It was easy to use and message landlords, I’d say the only critique is that you can’t add specific words to your search like ‘pool’, ‘balcony’ etc but other than that I thought it was better than ‘flatemates.com’

10 February 2025
Unprompted review
Flatmate Finders logo

Reply from Flatmate Finders

❤️ Thanks for your kind words! Most people only turn to review sites when they have a complaint, which can create a negative impression of our service. That’s why we really appreciate you taking the time to share your positive experience—it means a lot to us! Thanks also for your suggestion. We're on the process of updating our listings page so you may see those features added the next time you use Flatmate Finders. Thanks again!

Rated 5 out of 5 stars

Outstanding Flatmate Finders service

Outstanding. I’ve used Flatmate Finders to search for top notch flatmates for several years, both long & short term. Professional fast and friendly customer service - Always !
Highly Recommend ⭐️⭐️⭐️⭐️⭐️⭐️

29 January 2025
Unprompted review
Flatmate Finders logo

Reply from Flatmate Finders

Thanks so much for your 5-star review 😊. We’re thrilled to hear that Flatmate Finders has been helpful to you over the years. We really appreciate you taking the time to share your experience with others.

Rated 2 out of 5 stars

Dubious and unsafe for women

I'd be very careful about this website, if I were you. If you are offering a room in a home, Flatmate Finders' website boasts that it allows you a free plan in which you can set up a profile (nice) and "receive messages" from prospective housemates. However, you'll soon find out that you can't view any messages whatsoever, not unless you pay a fee! In any country that uses the English language, it is generally accepted that to 'receive' a message means that you can read it. For instance, I 'receive' an email = it is in my inbox and I am perfectly at liberty to view it and read it. For instance, I 'receive' a parcel, which means it is delivered to me, I now have it in my possession and can open it as I wish. In the universe of Flatmate Finders, however, to 'receive' means that other people can send you messages, that you'll never see, as they are blocked. To me, that is false advertising and I would suggest that they make it obvious that all you really get for the free plan is the ability to set up a profile of your place. Some honesty and transparency is needed here. Disappointing.
UPDATE: The comment below does not address my criticism. So what if you offer refunds. Your website needs to start advertising in an honest fashion. If you can receive a message, you should be able to read it. Full stop.
SECOND UPDATE: Once again the comment below does not address my criticism. How nice for you that you are a big and important website. Does that mean that you are exempt from truth in advertising laws? When are you going to fix up your website and admit that the basic membership, for folks offering a room, does NOT entitle the user to 'receive' messages, but only to collect them unread? You seem to be using this review as an opportunity to market yourself, which is hardly the point. And another thing! Yesterday, I got sexually harassed by one of your website users. I have screenshots of their comments. However, your response to me is that this person deactivated their profile, and so you can do nothing - not figure out who they were, not remove their profile permanently, not give them a warning, nothing whatsoever to ensure that female users of Flatmate Finders are kept safe and treated with respect. Surely the programmers of your site would be able to keep tabs on all users, in case of issues like these?

27 October 2024
Unprompted review
Flatmate Finders logo

Reply from Flatmate Finders

Flatmate Finders is Australia’s largest flatmate matching service, featuring over 12,000 homes and flatmates and 3,500 new listings weekly.

It’s free to advertise your home and receive messages, and if you choose to activate your profile to contact flatmates, you’ll get a 14-day money-back guarantee on your satisfaction.

Our focus on fast, accurate matches and seamless results has made us a trusted choice for thousands of people across Australia.

Rated 2 out of 5 stars

garbage

No wonder I just default to flatmates.com.au. Flatmatefinders' website is garbage. I have to set up an entire profile just to see listings. I'm not talking about an account, I already had one, but have to answer heaps of questions to set up a profile, before I can even search for rooms.

22 September 2024
Unprompted review
Flatmate Finders logo

Reply from Flatmate Finders

Hi Dave, you can view all our homes before you signup by selecting the Preview Homes button on our Home page. On our App, all our homes are listed on the home page. Also, it's free for you to contact all our homes, the other service you mentioned requires a payment.

Rated 1 out of 5 stars

Horrible platform that hates pensioners

Horrible platform that hates and discriminates against pensioners and poor people who can not afford a mobile phone. Nathalie in particular was unable to explain why a phone number is needed for verification, in fact, Nathalie was not able to explain what verification meant, and recommended to find someone with a phone, what is the point of verification? Not only was Nathalie lacking any empathy, they were too dense to see the flaw in their statements. Unfortunate platform that goes to great lengths to ensure people are not getting connected and getting access to a fundamental right, shelter.

So pensioners, and poor people looking for housemates to share the financial stress, should not be difficult, but flatmates.com.au likes to flex over poor people, Nathalie in particular is incredibly dense and lives and unexamined life, thus an unfulfilled life and needs to take out their puerile emotional development on other people, when they should be enabling people to shelter, a fundamental right. Nice work flatmatefinders

6 October 2023
Unprompted review
Flatmate Finders logo

Reply from Flatmate Finders

Warning. This person has reviewed the wrong business, but they've refused to remove their review. We've never had a person by the name of Nathalie working for our service, we don't have a verification service, and we are not "flatmates.com.au", which is mentioned in the review. This review is a great demonstration of why you should never trust one negative review.

Rated 1 out of 5 stars

Where is minus 5 stars

Where is minus 5 stars? Only started using their service today, I thought the positive feedbacks were real. I'm a landlord, legitimately advertising my apartment. I was messaging every possible matches as per Flatmatefinder suggested. Suddenly, they sent me an email saying that after careful consideration, the management decided to cancel my login email address. What a joke. But no worries, I can now say for a fact that majority of the matches you find on the Flatmatefinder are fake profiles as I could see as little as less than 10% of people I messaged online READ the message. And most probably 90% of the profiles on Flatmatefinder are made up because they all knew my messages eh (that one person carefully reading people inbox). 🙄 If I were a scammer mate, I would not have chosen your website, no money to be made here especially when prospective tenants could do in-person inspections. Very difficult to scam people. Use your brain here.

2 June 2023
Unprompted review

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