Flabelus Reviews 375

I received a damaged pair of shoes and contacted the support team, they helped right away. I got a new pair that meet my expectations and I love the shoes.

Most comfortable and cute shoes! Perfect for work and offtime too!

I purchased Flabelus slippers, and the soles started coming apart the very next day after receiving them. For the price, this is completely unacceptable.
In the meantime, I placed another order and tried to cancel it, but the process was impossible. The customer service is painfully slow to respond with no justification. On top of that, the prices are overinflated for the poor quality, and the return fees are just another burden. This brand has been a huge disappointment. I do not recommend buying from them... save your money and avoid the hassle!

Not happy with my last purchase experience. Shoes are still in Portugal as it took over 10 days to deliver to my hotel. Customer service can’t help 3 days prior to my departure day as package was w ctt. Paid $3.95 euro to deliver to my hotel and needs $32 euro to return it. I love these shoes but I have to wait til next visit to Portugal to get them from the hotel. Over $300 euro fee if I want hotel to mail it back to me. Frustrated with outcome.

I placed an order on the 11th of November and to date still haven’t received the shoes. Despite several attempts to track the order the reply is always the same apology for the delay and blaming the issue on customs. I have ordered from other European brands and received items within promised 5-10 working days. Please let this be a warning to potential UK customers. I anticipate the next excuse being Christmas orders and busy time of year. Do not expect to see your order or for anyone at Flabelus to make the effort to locate the order for you or make alternative arrangements (refund etc).

I bought my Flabelus a couple of months ago, and unfortunately they got damaged the first time I wore them. I received a new pair in exchange, shipped all the way from Spain. Thank you to the Flabelus Customer Service team for all your help! ☺️

The shoes are fabulous, needed an exchange customer service was helpfull and quick.

I’m absolutely in love with my Flabelus ballet flats! They’re beautifully crafted, incredibly comfortable, and effortlessly chic. The quality is outstanding — from the soft materials to the refined details. Whether I’m heading to the office or going out for dinner, these flats elevate every outfit. Truly the perfect balance of comfort and elegance!

Shoes fitting is weird, too small (as other reviews here states). They know they have a problem and still make you pay for shipping and return costs in order to change the number. In total i’ve paid 10% of the shoes value only in shipping costs.
Finally when I got my right size I had an issue with the delivery, my package was completely ruined when I received it.
Every time I wrote an email, customer service takes at least a week to respond.
Made me send twice the picture of the package I received.
As a courtesy they’ve “authorized” free shipping for this return, was I supposed to pay shipping for the fourth time for damaged shoes?
So, one month after my order still no shoes and no money (actually 40 days have passed since my order but it took me some days to answer their last e-email, so to be fair I’m not counting those! )

Love the quality and the color of the shoes! They are super comfortable

Great shoes! Super comfortable and lovely colors! I will definitely buy again!

Thank you for your resilience to send me the right pair of shoes and the efforts of the Customer Care team! Even though the return process is not always easy, Flabelus team makes every effort to support the customer's needs.

I purchased shoes for my daughter in Barcelona, she loves it

My experience so far has been good except for the burgandy slippers I ordered, which you promptly exchanged. Your shoes are comfortable but they could be, for me, just a little wider. You have great colors, but to be honest my older shoes seem to be better made than the most recent one, especially in the seams of the shoes. The velvet in some of the shoes is creased, whereas in the older ones this never happened.
I hope you find this helpful. 😀

Shoes are great.
But packaging came destroyed. Exchanged the items and the new package arrived in worst conditions. The bag looked like it has been used several times, taped and retaped. I was expecting a better presentation/ packaging.
But love the shoes.

Comfortable and beautifully designed shoes. Great choice of colors. I’m going for my fifth pair

I love the Flabelus shoes. I am now on my second pair (the first I bought one year ago and still look good as new, I just wanted another style) and love the styles and comfort. If I had one complaint is that they do require quite a bit of breaking in before they are comfortable to wear (with a few blisters in the process). Once they are broke in, however, they are the most comfortable flats I have owned. I have walked 3 hours across the city of Lisbon and at the end the shoes looked like new and my feet felt great.

Excellent customer service, great shoes as always.
thank you very much.

These shoes are TINY. Flabelus acknowledges that they run small and that you should size up if you are between sizes. I am usually between a size 10.5 and 11 in the U.S. I ordered a size 11/Euro 42...no way. So uncomfortable and tight. I returned and sized up...the SIZE 12 (Euro 43) is better but still tight.

Also, the size 11 pair I initially received had globs of glue seeping out between the sole and the upper. When I reported this to Flabelus as a significant flaw, they basically said, "Well, all our shoes are handmade and each a special snowflake, so there are bound to be irregularities." I mean, okay, if you say so. But for this much money I'd expect a neater product.

I love this company and love their shoes. I discovered them on a trip to Spain and Portugal. They are elevated and comfortable and are the perfect complements to my outfits. And, when I had an issue with one pair (keep in mind they are hand sewn so may vary), they handled it quickly and allowed me to ship back free of charge. I now have the Mafalda's in 4 colors and wear them daily. I have a couple of fun color and a couple of neutrals. I always receive compliments when I wear them; cannot recommend enough.