A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My girlfriends and I had the best day of dancing, the DJ’s Artful Dodger etc were brilliant, only left the dance floor to hydrate. Best way to get your dance on in a safe enjoyable environment and be... See more
Company replied
I had to ask for a refund as an up and coming event was postponed till next year. They responded straightaway and were able to give me a full refund which was received within a few days. I have found... See more
Company replied
1. Easy to purchase tickets, they don’t make you create an account which I appreciate 2. Team was helpful when I lost my ticket, I emailed them my proof of payment and they replied with my tic... See more
Company replied
Company details
Written by the company
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Contact info
Cameo House, 11 Bear Street, WC2H 7AS, London, United Kingdom
- 020 3700 0610
- team@fixr.co
- fixr.co
4.5
Excellent
644 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service agent very helpful
Customer service agent very helpful
23 January 2026
Unprompted review
Reply from FIXR
Hi Ava,
Thank you for your review!
We're so pleased to hear that our customer service agent was very helpful. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi Kyle,
Thank you for your review!
We're so pleased to hear that you found our service quick and very helpful. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I couldn’t find my tickets
I couldn’t find my tickets. A simple email and turned out I’d entered my email address wrong - Tramaine replied with 24 hours with my tickets attached. So happy. Thank you!
22 January 2026
Unprompted review
Reply from FIXR
Hi Jojo,
Thank you for your review!
We are so glad we could help you find your tickets.
We're happy that our team was able to resolve this for you within 24 hours with your tickets attached. We appreciate your kind words and are happy you had a positive experience!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi Jaap,
We appreciate your honest feedback.
We're always looking for ways to balance providing a great service with keeping costs as low as possible for our users, and we value your input on this.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Hayley-Ann was brilliant
Hayley-Ann was brilliant, professional and knowledgeable as was able to sort my ticket issues very quikly
8 January 2026
Unprompted review
Reply from FIXR
Hi Pete,
Thank you for your review!
We're thrilled to hear that you received such a brilliant, professional, and knowledgeable service. We're glad our team was able to sort out your ticket issues very quickly. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi Emma,
Thank you for your review! We're happy to hear you had an amazing experience with us. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very interactive and helpful
16 January 2026
Unprompted review
Reply from FIXR
Hi Tanisha,
Thank you for your review! We're so pleased to hear that you found our service very interactive and helpful. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Awful
Awful
I bought a ticket on this website however I was never sent the ticket but my money was taken. I reached out multiple times to the fixr customer support email however the replies were extremely slow and unhelpful. They stated that the event of the ticket had already passed and that there was nothing they could do when the event was weeks away. I called up the customer support phone number multiple times which had no answer. Because of this I had no choice but to rebuy a new ticket to the event as they were selling out. I still have had my money taken for the previous ticket which I never received. very disappointed.
this company is a scam avoid.
15 January 2026
Unprompted review
Reply from FIXR
Hi Bea,
We are very sorry to hear about your experience and understand your frustration regarding your ticket and the delay in support.
We have looked into this, and a member of our customer success team will be reaching out to you directly to resolve this. Thank you for your patience while we get this sorted.
If you need anything else in the meantime, don't hesitate to reach out!
Best Regards,
Team FIXR
Ticket Swaps - but account deactivated
Had new tickets issued for Hybrid Games in March. Unfortunately my account was deactivated and despite many emails and chats - this has still not been resolved.
Emailed directly to FiXR to amend the start time of my ticket and Hayley-Ann was brilliant. She sorted my tickets and reissued them within the hour. Once access to my account is sorted, I’ll be happy.
12 January 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We are glad to hear that our team was able to reissue your tickets within the hour and get your start time amended so quickly.
We can also confirm that your account is no longer disabled, so you should now have full access. We appreciate your patience and are happy we could get this resolved for you!
If you need anything else in the meantime, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy ticket purchases
Easy ticket purchases, with fees that aren't too disgusting (unlike certain ticketing platforms).
26 December 2025
Unprompted review
Reply from FIXR
Hi David,
Thank you for your review! We're glad you found it easy to purchase your tickets and that you found our fees to be reasonable.
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Reply from FIXR
Hi Christopher,
Thank you for your review! We're thrilled to hear you've had a great experience and that you're enjoying the events on our platform. We appreciate your feedback!
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Couldn’t find my tickets for an event
Couldn’t find my tickets for an event, emailed the team and had a reply within half an hour with all tickets attached. Solved a stressful situation quickly. Thank you.
19 December 2025
Unprompted review
Reply from FIXR
Hi Buffy,
Thank you for your review! We are so glad we could help you find your tickets.
We understand how stressful that can be, and we're happy that our team was able to resolve this for you within half an hour with your tickets attached. We appreciate your kind words and are happy you had a positive experience!
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Revolution di Cuba booking
I went on Revolution di Cuba site to purchase tickets for the new year eve. I didn’t paid attention before to book with Fixr if it is any difference between Revolution offer and Fixr offer when booking the table. I tried to contact them by phone, they just decline the call.By e-mail I had answer in four or five days. No info about refund policy.
It wasn’t a scam but the customer service is poor. I would not choose again. To go to a party with friends, I want to be sure the event is ready and tickets are valid.
17 December 2025
Unprompted review
Got myself into a pickle with tickets
Got myself into a pickle with tickets, thought I had deleted then from phone. Contacted Fixr and Amelia replied promptly sending tickets to me again. Then found originals. Family will now enjoy Illuminate experience. Thank you Amelia
17 December 2025
Unprompted review
Reply from FIXR
Hi Jenny,
Thank you for your review! We are so glad we could help get your tickets sorted.
We're happy to hear that our team was able to reply promptly and send your tickets over so your family can enjoy the Illuminate experience.
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Brilliant service
Brilliant service. Amelia responded to my email very quickly and resolved my ticket issue immediately, Very impressed — thank you
15 December 2025
Unprompted review
Reply from FIXR
Hi Mutsa,
Thank you for your review! We are so pleased to hear that you received brilliant service.
We're glad to hear our team was able to respond to your email quickly and resolve your ticket issue immediately. It’s great to know you were impressed with the support!
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
Great customer service! Amelia provided excellent service. She was attentive, and made the whole process smooth and stress-free. Thank you, Amelia, for your outstanding help!
17 December 2025
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you received great customer service.
It’s wonderful to know that our team was attentive and made the whole process smooth and stress-free. We appreciate your kind words and are happy we could provide such outstanding help
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Response to an issue
Amelia responded in minutes to my concern regarding mislaid tickets satisfactorily
Cannot ask for a better service than thst
17 December 2025
Unprompted review
Reply from FIXR
Hi Ron,
Thank you for your review! We're so pleased to hear that our team responded to your concern within minutes and resolved it satisfactorily.
It’s great to know you found the service so efficient—we appreciate your kind feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great service
Great service, prompt responses, help and advice. Can’t fault them in any way.
Had a couple of enquiries and they were very efficient.
16 December 2025
Unprompted review
Reply from FIXR
Hi Karen,
Thank you for your review! We're so pleased to hear that you received great service and prompt responses.
It’s wonderful to know that our team was efficient in providing help and advice for your enquiries. We appreciate your kind feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Amelia with FIXR is amazing!
Amelia with FIXR, has been so helpful to me, around a scheduling conflict that I had with my tickets! Such excellent customer service! I am beyond impressed!
11 December 2025
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear that our team was able to help you resolve your scheduling conflict.
We take great pride in providing excellent customer service, and it’s wonderful to know you were impressed with the support you received. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I had to contact the team as I had lost…
I had to contact the team as I had lost my tickets for the Guildford Illuminations.
Hayley-Ann and Amelia sent them to me and were very friendly and helpful.
Super service!!
9 December 2025
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We are so glad we could help you recover your tickets for the Guildford Illuminations.
It’s wonderful to hear that our team was friendly and helpful in getting those sent over to you. We appreciate your kind words and are happy we could provide super service!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
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