Fix it Faster Reviews 640

Reply from Fix it Faster

Updated Jan 11, 2025

Mr. Decleyre,

Thank you for your message. We understand your concerns and would like to clarify that we provide our services in compliance with applicable European laws and regulations. During the registration process, explicit agreement is required for the terms and the €30 fee, and we offer a statutory 14-day cooling-off period during which the account can be canceled free of charge.

If you believe there are any ambiguities or that an error has been made, we invite you to contact us at support@fixitfaster.nl. We are happy to assist in clarifying the situation.

Kind regards,
The Fix it Faster Team

Reply from Fix it Faster

Jan 6, 2025

Dear Mr. Verplancken,

Thank you for your message and for sharing your concerns. We regret to hear that you feel the payment requirements were not clearly indicated and that the invoice was missed due to spam filtering. We understand how frustrating this can be and want to address your situation promptly.

Please be reminded that all customers have a 14-day right of withdrawal. We encourage you to contact us at support@fixitfaster.nl so we can review your case and clarify any misunderstandings.

We apologize for the inconvenience you have experienced. Your feedback is valuable and helps us improve our processes and transparency.

Kind regards,
The Fix it Faster Team

Reply from Fix it Faster

Dec 4, 2024

Dear Mr. Claes,

We are sorry to hear that you are dissatisfied. At Fix it Faster, all customers have the right to cancel their account free of charge within 14 days. If you have any questions or concerns, you can always contact us at support@fixitfaster.nl. We strive to resolve your situation quickly and to your satisfaction.

Kind regards,
The Fix it Faster Team

Reply from Fix it Faster

Nov 3, 2024

Dear Mrs. Nijman,

I’m truly sorry to hear about your situation and the distress this has caused you. It’s concerning to receive a bill from a company you don’t recognize, especially under such difficult personal circumstances. We want to assure you that Fix It Faster does not intend to create confusion or distress among our users.

Accounts are created only when there is explicit consent to our terms and conditions, but we understand that mistakes can happen. Please reach out to us at support@fixitfaster.nl so we can investigate your case further and hopefully resolve this matter to your satisfaction.

Wishing you strength during this challenging time.

Best regards,
The Fix It Faster team

Reply from Fix it Faster

Nov 3, 2024

Dear Mr. Langella,

I'm sorry to hear about your experience. At Fix it Faster, we only create an account after explicit consent is given to the terms and conditions, which includes the associated costs. We understand how frustrating it can be to receive a payment request for a service you believe you did not use. If you feel that there has been a mistake, please contact us at support@fixitfaster.nl so we can investigate your situation and provide you with further assistance.

Best regards,
The Fix it Faster team