Sent off my Marshall Major IV headphones for repair as the cushion part of the on ear had started coming apart to reveal the foam inside the cushion. They’re back in perfect condition within a 3-4 day... See more
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We specialise in Beats by Dre headphone repair. Beats Solo Repair, Beats Studio Repair, Beats Pro Repair and Beats Wireless. We can fix your beats headphones within days. Headbands, Earpads, Wires and Speakers
Contact info
Flat 2, Wakefield, 1A Chatsworth Way, SE27 9HR, London, United Kingdom
- repairs@fixheadphones.co.uk
- fixheadphones.co.uk
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Lessons learnt.
Avoid using this company. They lack any kind of knowledge of basic customer service. Ordered a replacement set of Beats headphone cushions specifying the colour we wanted. Their paperwork showed the correct colour but they supplied the wrong colour. Three emails later they finally replied and told us to return the incorrectly supplied item which we had to do at our own expense using a tracked service. They finally sent the correct item but their error had a financial cost to us which any decent company would have offered to recompense. Their lack of meaningful apology says it all.
The product itself was fine once the correct colour was supplied.
My recommendation is avoid them until such times as they develop a knowledge of basic customer service.
Many thanks for sorting this out, providing a refund and sending a message of apology. I will have more confidence in your company in future.

Reply from Fixheadphones
QC Bose on/off switch repair
I was delighted with the repair and service provided by Fixheadphones. My QC Bose headphones were in need of a new on/off switch. They were sitting sadly out of use on the bookshelf, until I came across this service. I was extremely impressed, communication was top notch and turn around very quick. Headphones are working like new again. Absolutely happy. Would highly recommend.
Excellent service
Excellent service, just popped the headphones in the post and within a week they were back looking like new. Thank you Fix Headphones!
sent my skullcandy headphones on monday…
sent my skullcandy headphones on monday arrive back fixed on friday. great will use again for any problems
Exceptional service.
They do exactly what they say they will, easy process, sent on a Thursday and received the repaired and looking like new Bose headphones back within 7 days, they communicate well and I was always kept updated. A pleasant experience, good price exceptional customer service. I recommend them 100%!
Outstanding
Everything from first contact to mid repair till repair and delivery was fantastic!!!. The quality of my beats hinge repair is impressive looks brand new 😁
100% genuine beats replacement part
100% genuine beats replacement part. Glad I returned part I'd purchased on Amazon. Prompt delivery. Would definitely use again and recomend!!
Beats Solo3 headphones fixed perfectly…
Beats Solo3 headphones fixed perfectly in a timely, efficient and cost effective way. Very professional service.
Really quick responses and very quick…
Really quick responses and very quick repair would highly recommend
Hi highly recommend Fixheadphones
Hi highly recommend Fixheadphones. They replaced the cord on my Beats. Excellent job, great communication.
Speedy service and a good quality repair
I had the headband replaced on my Bose QC15 headphones as it was peeling badly. Speedy service and the repair was completed to a high standard. It was a perhaps a little expensive but I was willing to pay this as the headphones work perfectly and so was much cheaper than buying a new pair
Great service
Great service, fast turnaround. My Beats Studio pro look brand new after replacement of the inner arm.Also great communication, made me aware of another crack on the outer arm I had not seen and ask if I wanted the extra work taken care of, which save me the trouble to have to resend them in the future. Highly recommend.
Excellent service received the…
Excellent service received the headphone back asap even though I sent them over Easter I would highly recommend using this company and will definitely be recommending this to everyone
Absolutely outstanding service and…
Absolutely outstanding service and Louis whom I dealt with was extremely helpful and knowledgeable. Thanks Louis.
Absolutely cracking service
Absolutely cracking service. Found these guys online after being told by a local shop there was no chance of fixing my beats solo three headphones. The Service from fix headphones was smooth, fast and perfect. Could not have asked for better. Turnaround time was quick, so I had them back in time for my holiday. Cannot recommend highly enough.
Outstanding service provided for my Beats Studio 3s
Such amazing service right from the enquiry right to the end. I wasn't sure which service I needed to get for the damage to my Beats Studio 3's - I sent an email and got a prompt response. When I ordered the repair, there was communication at every step of the process which I really appreciated. My Beats are back in shape, looking and working as great as when I got them. I definitely recommend Fix Headphones. Excellent service provided and amazing customer service.
Beats Studio Pro - perfect repair
My daughter's Beats Studio Pro had snapped at the hinge. The repair was perfect, and refreshed ear pads too. Would highly recommend.
Use with confidence
Good communications, fast turnaround for my repair. Use with confidence!! Thankyou
Sent off my Marshall Major IV…
Sent off my Marshall Major IV headphones for repair as the cushion part of the on ear had started coming apart to reveal the foam inside the cushion. They’re back in perfect condition within a 3-4 day turnaround. I had the headphones lying around for months, even bought cheap Bluetooth ones whilst I procrastinated about how to repair the Marshalls. Fab service, wish I had done it sooner!
Very quick response, brilliantly repaired
I had a great experience with these guys. Louis was very quick to respond over email and my headphones were brilliantly repaired. They are now in perfect working order and they were in bad shape before I sent them to Louis. I would 100% recommend this service to a friend! Thank you guys so much
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