Fixheadphones Reviews 

612
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting that their headphones were repaired to a high standard and often returned looking and working like new. Many people highlighted the remarkable speed of service, with repairs often completed and returned within a week, exceeding expectations. Reviewers also appreciated the clear communication throughout the process and the excellent value, often saving them from buying new headphones. Overall, consumers highly recommend this service for its reliability and the superior quality of replacement parts, ensuring their headphones have an extended lifespan.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting its speed, efficiency, and... See more

Product

People report positive experiences with product, with many customers expressing satisfaction that their... See more

Quality

Clients share positive opinions on quality, with many reviewers noting that their headphones were returned in... See more

Response time

Customers had positive experiences with response times, consistently praising the quick and efficient... See more

Price

Customers consistently note positive experiences with price, often describing it as inexpensive, reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sent off my Marshall Major IV headphones for repair as the cushion part of the on ear had started coming apart to reveal the foam inside the cushion. They’re back in perfect condition within a 3-4 day... See more

Rated 5 out of 5 stars

Headphone ear cushion replacement. Really easy/straightforward from start to finish. I was sent postage labels so just had to take to post office. Great communication at every stage. Turnaround... See more

Rated 5 out of 5 stars

Highly Recommend - headphones sent away for headband and hinge replacement after breaking. Repaired and sent back within one day. Headphones returned looking as good as new. Kept updated when headphon... See more

Rated 5 out of 5 stars

Absolutely fantastic service, thank you. Headphones fixed and returned in less than a week and they look as good as when they were new. Plenty of communication on the progress, really high qualit... See more


Company details

  1. Audio Visual Equipment Repair Service
  2. Electrical Repair Shop
  3. Electronics Repair Shop

Written by the company

We specialise in Beats by Dre headphone repair. Beats Solo Repair, Beats Studio Repair, Beats Pro Repair and Beats Wireless. We can fix your beats headphones within days. Headbands, Earpads, Wires and Speakers


Contact info

4.9

Excellent

TrustScore 5 out of 5

612 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(612)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lessons learnt.

Avoid using this company. They lack any kind of knowledge of basic customer service. Ordered a replacement set of Beats headphone cushions specifying the colour we wanted. Their paperwork showed the correct colour but they supplied the wrong colour. Three emails later they finally replied and told us to return the incorrectly supplied item which we had to do at our own expense using a tracked service. They finally sent the correct item but their error had a financial cost to us which any decent company would have offered to recompense. Their lack of meaningful apology says it all.
The product itself was fine once the correct colour was supplied.
My recommendation is avoid them until such times as they develop a knowledge of basic customer service.

Many thanks for sorting this out, providing a refund and sending a message of apology. I will have more confidence in your company in future.

13 May 2026
Unprompted review
Fixheadphones logo

Reply from Fixheadphones

Hi Alasdair.

Thanks for your review & bringing this to our attention. This was an admin error on our side which shouldn't have happened as we wouldn't expect a customer to pay for our mistake. I can confirm that you have now been refunded for the postage costs.

Rated 5 out of 5 stars

QC Bose on/off switch repair

I was delighted with the repair and service provided by Fixheadphones. My QC Bose headphones were in need of a new on/off switch. They were sitting sadly out of use on the bookshelf, until I came across this service. I was extremely impressed, communication was top notch and turn around very quick. Headphones are working like new again. Absolutely happy. Would highly recommend.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, just popped the headphones in the post and within a week they were back looking like new. Thank you Fix Headphones!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service.

They do exactly what they say they will, easy process, sent on a Thursday and received the repaired and looking like new Bose headphones back within 7 days, they communicate well and I was always kept updated. A pleasant experience, good price exceptional customer service. I recommend them 100%!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Everything from first contact to mid repair till repair and delivery was fantastic!!!. The quality of my beats hinge repair is impressive looks brand new 😁

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Speedy service and a good quality repair

I had the headband replaced on my Bose QC15 headphones as it was peeling badly. Speedy service and the repair was completed to a high standard. It was a perhaps a little expensive but I was willing to pay this as the headphones work perfectly and so was much cheaper than buying a new pair

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fast turnaround. My Beats Studio pro look brand new after replacement of the inner arm.Also great communication, made me aware of another crack on the outer arm I had not seen and ask if I wanted the extra work taken care of, which save me the trouble to have to resend them in the future. Highly recommend.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service received the…

Excellent service received the headphone back asap even though I sent them over Easter I would highly recommend using this company and will definitely be recommending this to everyone

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely cracking service

Absolutely cracking service. Found these guys online after being told by a local shop there was no chance of fixing my beats solo three headphones. The Service from fix headphones was smooth, fast and perfect. Could not have asked for better. Turnaround time was quick, so I had them back in time for my holiday. Cannot recommend highly enough.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service provided for my Beats Studio 3s

Such amazing service right from the enquiry right to the end. I wasn't sure which service I needed to get for the damage to my Beats Studio 3's - I sent an email and got a prompt response. When I ordered the repair, there was communication at every step of the process which I really appreciated. My Beats are back in shape, looking and working as great as when I got them. I definitely recommend Fix Headphones. Excellent service provided and amazing customer service.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Sent off my Marshall Major IV…

Sent off my Marshall Major IV headphones for repair as the cushion part of the on ear had started coming apart to reveal the foam inside the cushion. They’re back in perfect condition within a 3-4 day turnaround. I had the headphones lying around for months, even bought cheap Bluetooth ones whilst I procrastinated about how to repair the Marshalls. Fab service, wish I had done it sooner!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Very quick response, brilliantly repaired

I had a great experience with these guys. Louis was very quick to respond over email and my headphones were brilliantly repaired. They are now in perfect working order and they were in bad shape before I sent them to Louis. I would 100% recommend this service to a friend! Thank you guys so much

18 December 2025
Unprompted review

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