Fix Auto UK - Fix Auto Wrexham Reviews 305

Fantastic and great work very well appreciated thank you so much

Auto fix contacted myself informing me that they had been asked by my claims to assess my vehicle they then arranged pick up informing me of the company they use, when the car will be collect, that they had received the car, car being assessed for damage, and the outcome, so every step of the process with out me having to chase them. I would highly recommend this company, very good service 👍👏

Really great communication and updates throughout the repair process. Also a home delivery service upon job completion was also extremely welcome. The vehicle valet, finish and polish were excellent. Very impressed with Fix Auto UK Wrexham.

Staff kept me well informed with updates of work being carried out. Quality of work looks excellent as I cannot notice any difference from existing paint work.

Friendly and efficient customer service. Excellent communication with customers with regular updates on progression of repair. Most importantly, the car looked as good as new when returned.

I am pleased with the repair and the friendly attitude of the staff. Communication was good keeping me informed on the progress of the repair.

Very helpful
Amazing courtesy car
Great job done

Very good service

Took my car in for repair. Though there was some delay, it was due to waiting for parts from a supplier.

We had to change our day as no car from another firm , they were fine about it , they were very good and quick , they brought it back to the firm we had gleaming, really chuff on there work, very polite indeed

Dropping off my car, filling in the paperwork and collecting the courtesy car, was a very simple process, which took around 15 minutes. The staff member I spoke to, was very friendly and courteous. On returning to collect my car, after repair (which took a week), I was greeted by the same staff member, and she was just as friendly! Dropping off the courtesy car and collecting mine, was again, a simple and quick process. I am extremely happy with the results of my repair, completed to an absolutely amazing standard!

Don’t normally write reviews but excellent sercice and the body repair I had done was of a very high standard. Car was dropped off all nice and clean to. Excellent 👏👏👏

Very pleased with the repair work carried out. Kept well updated throughout and professionally dealt with including the courtesy car provided and delivery driver. Thank you.

I received an excellent service from Fix Auto Wtexham. I was kept informed with updates on the car repairs and everything was completed in a relatively short time.
My car was even delivered to my home when it was ready. That was an unexpected but lovely surprise!

From start to finish we recieved the very best care from this fabulous company. We were kept updated every day on where they were in the repair of my pride & joy😌 I would happily recommend this company, and wouldn’t go anywhere else if needed (hopefully not😬) in the future.

Massive 5 Stars all round, thank you!

First time using the company through my car insurance after being involved in a collision. Their communication was faultless. There was a long delay for parts from Renault due to supplier issues but I was kept fully informed 2/3 times weekly via text to keep me updated. Very happy with the final work. Sadly disappointed...upon driving my vehicle home when key card battery warnings came up on my dashboard. I considered my car would have been stood still for the majority of the time whilst at the centre so thought it needed a good run. A 16 mile journey home resulted in my car then not starting again within 20 mins of needing to go out again. Due to battery warnings I changed batteries in both key cards but neither worked, my car was completley non responsive and I was home alone.I was due to have an important appointment that afternoon but couldn't get there due to not having a working car...this short notice cancellation cost me £120!! I contacted Fix Auto to discuss the situation and was told 'it was fine when with them and on the test run"...thus wasn't doubted but also didn't help me there &then and I felt they were washing their hands of me. I was told they could try and get someone out to me to jump start the car but that was it...i decided this wasn't required as I was now very late for my appointment and my partner could do this a few hours later when home. No further advice or help was offered..I was just told not to forget they were closed sat &sun so would be Monday before I could be intouch again. This was so disruptive and left me without my vehicle and unable to get to work on the Saturday!! I continued to ring a local Renault garage for advice...they were just as confused but instantly sent someone over to view the keycards and vehicle. When Dave (Renault employee/mechanic) came to my house he lifted the bonnet as instantly found my battery hadn't been reconnected properly...the 2 contacts were literally just sitting on the terminals...loose...so as I was driving home any bumps and the battery was disconnecting...the bolts weren't even present let alone tightened. Whilst I understand that it's a simple mistake and lack of attention to the job in hand their customer service took a turn for the worse I'm afraid. No one contacted me on the Monday to follow up my enquiry from the Friday. I since incured another charge from Renault understandably for £65...therfore the lack of attention cost me in total £185!!! I was considering taking a family members Audi there for some bodywork but sadly now I won't be recommending there services or use again. I would welcome a reply from management to discuss this situation.

Brilliant service throughout,and kept me informed about the progress of my vehicle

First class service and very friendly staff

Very quick turnaround, great job done, collected from home and delivered back