They were great communicators. There was a bit of bodywork that needed a separate repair, and they quickly supplied a very reasonable quote for this. They kept me updated as to progress during the tim... See more
Company replied
Location
Switch locationAisecome Way, Weston-super-Mare, BS22 8NA Weston-super-Mare, Somerset, GB
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I was very happy with Fix Auto Weston super Mare who kept me up to date without having to ask. The staff were friendly, professional and helpful. Thanks especially to Dee and Lorna and the lovely men... See more
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I scraped my bumper on a stone wall while reversing in a tight parking area, nothing major but needed tidying up. Went round to Fix Auto whose friendly staff gave me an estimate on the spot. They did... See more
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Tried to leave this 6 months ago but trust pilot thought I was a robot….. Had an amazing experience with them from the quote through to collection, the team were very professional, big thanks to Dee f... See more
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Company details
About Fix Auto UK - Fix Auto Weston-super-Mare
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Aisecome Way, Weston-super-Mare, BS22 8NA, Weston-super-Mare, Somerset, United Kingdom
- 01934 410110
4.9
Excellent
1K reviews
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5 star service
I was very happy with Fix Auto Weston super Mare who kept me up to date without having to ask. The staff were friendly, professional and helpful. Thanks especially to Dee and Lorna and the lovely men that picked my car up. My badly damaged car is now pristine. Thank you!
14 July 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're absolutely delighted to hear about your positive experience! It's wonderful that our team kept you informed and that you found our staff friendly, professional, and helpful. We're so pleased your car is now pristine. Thank you for your kind words!
Such a hassle free experience
Such a hassle free experience. Can not rate this garage enough. The receptionist went above and beyond. 10/10
6 July 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're so happy to hear you had such a positive and hassle free experience with us. We truly appreciate your kind words about our team!
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're happy to hear that we kept you informed throughout your experience. We appreciate your positive feedback.
Excellent service from start to finish
Excellent service from start to finish. Including Dee and Lorna.
10 July 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We are so glad to hear you received excellent service throughout your experience. Your kind words mean a lot to us. Thank you!
Great and friendly expedient service…
Great and friendly expedient service Dee and Lorna were so very helpful, a credit to your team.
9 July 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
Thank you for taking the time to share your wonderful feedback! We are so pleased to hear that you experienced such great and friendly service, and that our team members were so helpful. We truly appreciate your kind words.
Lorraine has been helpful and delighted…
Lorraine has been helpful and delighted to see me. Very good service
9 July 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
Thank you for taking the time to leave us this wonderful review! We are so pleased to hear you had such a positive experience and that our team provided very good service.
Good communication throughout the…
Good communication throughout the process. Excellent quality work and finish, on the repair job
1 July 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We truly appreciate you taking the time to leave us a review! We are so pleased to hear that you experienced good communication and excellent quality work on your repair. Thank you!
My car was fixed to a high standard
My car was fixed to a high standard. I was dealing with Dee who kept me updated through every step of the process she was brilliant. I was given a Seat Ibiza while my car was being repaired and that was clean and nice to drive. Overall very happy.
7 July 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're so pleased to hear your car was fixed to a high standard and that you were kept updated throughout the process. It's wonderful that the temporary car was clean and nice to drive. Thank you for your kind words!
Without my car for 3 1/2 months
Without my car for 3 1/2 months. Parts took 2 months to arrive but they did arrive on 28th May according to Fix. My car was returned on 7th July - 6 weeks after the parts arrived. Communication was terrible - I received the identical automated message telling me the car was about to go into the paint shop 3 weeks in a row. The loan car I was given was so small, cheap and nasty I wouldn't have let my children use it as a '1st car'.
7 July 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience and understand how frustrating it was to be without your vehicle for an extended period.
Unfortunately, the repair was significantly delayed due to parts being on national backorder, with no stock available in the UK. Whilst some parts began arriving between March and June, the final part required to complete the repair did not arrive until 10th June. Once the final parts had arrived, your vehicle progressed through our paint and panel departments to complete the remaining repair work. Regrettably, this was outside of our control and prevented us from progressing the repair any sooner.
We also apologise for any frustration caused by the automated updates. These notifications are generated based on the repair status within our management system. As parts arrived at different stages throughout the repair, the job status progressed accordingly, however additional parts still required painting and preparation as they arrived, which understandably may have made the updates appear repetitive.
With regard to the courtesy vehicle, you were provided with a 74 plate Citroën C3 for the full duration of the repair. Your insurer's entitlement was for a Class A vehicle, so the vehicle supplied exceeded this requirement. We continued to provide this vehicle throughout the parts delay, despite your repair being unable to progress, to ensure you remained mobile during this period.
In addition to completing the repairs, we also arranged and carried out your vehicle's MOT before returning it to you, collecting and returning the vehicle on your behalf. Throughout the repair process, updates were provided, some directly from the workshop manager, whenever further information became available.
We fully appreciate that being without your vehicle for such a long period was frustrating.
Whilst the delays were due to ongoing parts supply issues beyond our control, we recognise that this does not lessen the impact on you as our customer. We value all feedback and use it to improve our service. If you would like to discuss your experience further, please do not hesitate to contact us on 01934 410 110
They were great communicators
They were great communicators. There was a bit of bodywork that needed a separate repair, and they quickly supplied a very reasonable quote for this. They kept me updated as to progress during the time the car was in, and Dee and Lorna were so helpful in getting the courtesy car collected in time, working around our commitments to do so. Great experience of this firm.
2 July 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're so pleased to hear about your positive experience with our communication and the reasonable quote for the bodywork. It's wonderful that we kept you updated and that our team was helpful with the courtesy car. Thank you!
Lorna put our car as urgent repair
Lorna put our car as urgent repair. Was back within a week. Car was cleaned.
She was always willing to help and welcoming.
Would recommend
6 July 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're so happy to hear that your car was repaired quickly and returned to you in excellent condition. It's wonderful to know that our team was welcoming and helpful throughout the process. We truly appreciate your recommendation!
Great service from start to finish
Great service from start to finish, really friendly staff.
11 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
Thank you for your wonderful review! We are so pleased to hear that you experienced great service and found our staff to be friendly throughout.
Fix Auto did an excellent repair and kept in touch
Fix Auto were in good communication, from arranging to pick up my damaged vehicle, giving progress reports, then fixing a time for returning my car.
The repair was done quickly and the car bodywork looks like new again.
23 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're so pleased to hear about the excellent communication and quick repair of your vehicle. It's wonderful to know your car looks like new again! Thank you.
Really good experience
Tried to leave this 6 months ago but trust pilot thought I was a robot….. Had an amazing experience with them from the quote through to collection, the team were very professional, big thanks to Dee for keeping me informed, I’m very happy with the work done 10/10
29 June 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
Thank you for taking the time to leave us such a wonderful review!
We are absolutely thrilled to hear that you had an amazing experience with us, from the initial quote all the way through to collection. We will certainly pass on your kind words to the team.
Quality of work and estimaters 10/10 l, reception and customer service requires some improvement
Arrived for a quote and was seen immediately by Andy, very professional courteous and kind. Wrote the quote promptly.
Went through insurance and it was all booked speedily, had Andy ring to see if I was Persuing the quote and advised all booked in for the Monday.
Arrived to collect courtesy car advised I couldn't be down before the school run. A receptionist had turned the courtesy car away. Thankfully they waited for me, but it could of been different if they weren't so patient. I tried to book the car and was told no they had no idea I was coming, didn't have the parts ordered and weren't in and couldn't accept my car. I had taken the day off to work to get the car in and was very frustrated.
After an hour of me ringing several people at the insurance company, the courtesy company ringing the insurance company and then someone speaking to Andy from the insurance company, my car could then be axcepted and shouldn't of ever been refused. So took over an hour and a half to hand my car in.
I was kept upto twice weekly by Andy via emails, and made aware of a small delay with paint workshop. This wasn't to big of a problem as I had a courtesy car.
On collection of my car it was very quick and simple, left my courtesy car there and collected mine and left.
The maturer receptionist was blunt and rude and very dissmive with no support, whilst the younger lady was much more supportive in trying to support a resolution. Hence me giving a 4/5. The other receptionist gave no consideration to supporting the car getting booked in as discussed with Andy and the insurance company.
19 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear your positive comments regarding the quality of the repairs and the professionalism shown. We will make sure this feedback is shared with the team.
We’re very sorry for the experience you had when arriving to drop off your vehicle. We completely understand how frustrating this must have been, especially after taking time out of your day.
Following a review of the situation, it appears there was a communication error between the insurer and ourselves. The estimate and booking arrangements were handled through the insurer, and at the time of your arrival the repair had not yet been authorised. Without this authorisation, we are unfortunately unable to order parts or begin work.
In this instance, the vehicle was booked in by the insurer before authorisation was in place, which resulted in your vehicle remaining on site for approximately a week without parts ordered or repair work being able to start. This is something we actively try to avoid, as it can lead to unnecessary delays and inconvenience to our customers.
Based on the information available to them at the time, our reception team believed that neither the courtesy vehicle nor the booking had been confirmed. That said, we fully appreciate that this was not your fault, and the situation should have been handled more smoothly with clearer support on arrival.
We’re pleased that the matter was ultimately resolved and that communication throughout the repair was clear and consistent. We also take on board your feedback regarding the variation in customer service you experienced, and this will be addressed internally to ensure a more consistent and supportive experience for all customers.
Thank you again for your feedback. It is invaluable in helping us improve both our processes and the service we provide.
My experience with AutoFix was…
My experience with AutoFix was excellent from start to finish. The team repaired my Toyota Yaris Hybrid professionally and kept me informed throughout the process. What really stood out was their attention to detail and commitment to customer satisfaction. Not only was the repair completed to a high standard, but they also thoroughly washed and cleaned the entire car, including polishing the tyres, leaving it looking almost brand new. The staff were friendly, helpful, and professional, making the whole experience stress-free.
AutoFix is doing very well in terms of workmanship, customer service, communication, and attention to detail. It is clear that they take pride in their work and genuinely care about their customers. I was very satisfied with the service I received and would happily recommend AutoFix to others. My only suggestion is to continue maintaining these high standards, as they are what make the company stand out. Thank you to the whole team for the outstanding service. ⭐⭐⭐⭐⭐
24 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We are so pleased to hear about your outstanding experience with us. It's wonderful to know the repair work was completed professionally and that our team's attention to detail left your car looking immaculate. We truly appreciate your kind words and recommendation. Thank you so much!
all good quick service
12 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We're glad you had a quick service experience. Thank you for your positive feedback!
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We are so glad you had a great experience. Thank you for your kind words!
Fix Auto Accident Repair Review
Fix Auto did a professional job with the repair. One observation - the telephone calls on occasions made to Fix Auto were not answered on occasions and went through to messenger service - only one lady on reception not able to handle the volume of calls,
18 June 2026
Reply from Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate your feedback regarding the repair. We are truly sorry for the difficulty you experienced reaching us by phone. We are actively working to improve our call handling to ensure better accessibility for all our customers.
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