They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... See more
Company replied
Staff and organising car in/car out generally very good. Site is a bit too crowded - not enough space for customers to park.
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Park Royal
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.0
Great
321 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grosvenor Casino - The Victoria, London
Bruno, you have been absolutely superb! Your updates were always timely, and the quality of work was excellent. The entire experience was seamless, and I truly appreciate your professionalism. Definitely a five-star service—thank you very much again!
thank you
25 March 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
We are so glad to hear you were happy with the quality of the work and the service you received. We strive to provide our customers with a seamless and professional experience, and we’re thrilled that we met your expectations. Thank you for taking the time to leave this review.
Fix Auto did a fantastic job in…
Fix Auto did a fantastic job in repairing my vehicle after a minor accident.
They gave us regular updates & were prompt in getting the car back to us.
Staff are very polite & always happy to help.
26 February 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Michael,
Thank you for your kind words. We're so glad to hear you had a positive experience with us. Please be advised you have a 5 year warranty for the work carried out on your vehicle and if any issues, please feel free to contact us.
Many Thanks
Jonathan Thomas Office & Customer Relation Manager
Excellent customer service and a high…
Excellent customer service and a high standard good quality repair.
26 February 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Elizabeth,
Thank you for your kind words. We're so glad to hear you had a positive experience with us. Please be advised you have a 5 year warranty for the work carried out on your vehicle and if any issues, please feel free to contact us.
Many Thanks
Jonathan Thomas Office & Customer Relation Manager
A shambles from start to finish and my…
A shambles from start to finish and my car returned with damage that was
Not apparent when it went to them
5 March 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mrs. Worth,
We understand your frustration and apologize for the negative experience you had. We take all customer feedback seriously and will investigate this matter further to ensure we provide the best possible service. as agreed we are getting your vehicle collected for investigation so rest assured we will make sure we check everything before it leaves the site.
Many Thanks
Jonathan Thomas
Office and customer relation Manager
Great customer service
Great customer service. Very happy with the outcome of my car, it looks brand new. I definitely recommend this company.
14 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Latoya,
Thank you for your kind words. We're so glad to hear you had a positive experience with us. Please be advised you have a 5 year warranty for the work carried out on your vehicle and if any issues, please feel free to contact us.
Many Thanks
Jonathan Thomas Office & Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ted,
Thank you for your kind words. We're so glad to hear you had a positive experience with us.
Please be advised you have a 5 year warranty for the work carried out on your vehicle and if any issues, please feel free to contact us.
Many Thanks
Jonathan Thomas
Office & Customer Relation Manager
Jonathan and the team have been…
Jonathan and the team have been fantastic at Fix Auto. They were the unfortunate team who had to take my car after another local garage did such a shoddy job. Jonathan in particular was incredibly helpful in helping me to deal with the terrible insurance company.
I would have no problem in recommending anyone to them in the future.
3 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Shauna,
Thank you for your wonderful feedback. We're thrilled you had a positive experience, especially after a difficult situation with another garage. We appreciate you highlighting Jonathan's exceptional help in navigating your insurance claim. We're so glad we could assist you and look forward to welcoming you back in the future, should you need our services again.
Regards,
Fix Auto Park Royal
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Sunwar
We're thrilled to hear you were happy with the service you received. We appreciate your recommendation and will strive to continue providing excellent service to all our customers.
Jonathan Thomas
Office and Customer Relation Manager
My car was not ready on time
My car was not ready on time, and when it was ready, I had to drive it back to the workshop as they did not fix properly and now I am experiencing a problem I think is wrong made by them. I could say a lot more but I feel bad enough for such a bad company!!
13 December 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Netanya
We understand your frustration with the recent service you received. We strive to provide excellent service and are disappointed to hear about your experience.
We value your feedback and will use it to improve our processes.
Jonathan Thomas
Office and customer relations manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Hopper,
We appreciate your kind words and are glad to hear that you are satisfied with the repair work.
Thanks
Jonathan Thomas
Repair work looks excellent
Repair work looks excellent. The only surprise was that it look longer than expected.
30 September 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Nick
We appreciate your kind words about the repair work. We understand that unexpected delays can be frustrating. We strive to complete projects efficiently, and we'll use your feedback to improve our communication about timelines.
Jonathan Thomas
Office and customer relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Mr Harte
We understand your frustration with the staff's behaviour. We strive to provide excellent customer service, and we are disappointed to hear that your experience did not meet our standards. We will take your feedback seriously and use it to improve our training and ensure that all our staff members provide a positive experience for our customers.
Should there be any concerns, please can you let me know directly and I will try my best to help
Jonathan Thomas
Office and Customer Relation Manager
Great Work
Did a brilliant job on the repairs of my vehicle.More than happy to refer others to go through Auxillis.
28 August 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Patel
Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal.
Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.
Best regards,
Jonathan Thomas
Office and Customer Relation Manager
Disappointed with the service
The actual repair body work was good but the initial communication & what’s app service slow, had to chase and upon arrival to collect I found a nail in my tyre. Which they said couldn’t have been proven it was them. Drove car home & warning light appeared & now I have to replace my tyre
9 August 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mrs Brazier
Thanks for your review and I’m sorry you haven’t had the best of experience you expected. As it is specifically made clear the initial communication via WhatsApp won’t be quickest compared to getting the assessment done on site which you agreed knowing the fact. Unfortunately the nail on the tyre is something that just could have happened anytime and there is no verifiable evidence it happened whilst your vehicle was in our care. It’s a shame you mentioned to me on site that you were so happy with the entire services and the brilliant repairs to your vehicle until you saw the nail on tyre. The vehicle came on site and left with no warning light on the dash. Authorising a tire worth £280+ VAT would definitely need a more concrete evidence than merely assuming we caused the issue.
Rest assured you have a 5 years of repair warranty for the work we carried out and should you have any concerns, please reach out to us directly.
Thanks
Jonathan John Thomas
Office & Customer Relation Manager
Quality of work was exceptional
Quality of work was exceptional - just a shame they failed to keep their promises to return calls and provide accurate handover dates otherwise a full 5 Star rating would have been fully justified.
31 July 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Andrew
Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal. Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.
Best regards,
Jonathan Thomas
Office and Customer Relation Manager
Excellent service from start to finish
Excellent service from start to finish and within a reasonable amount of time.
I’m extremely happy with the end result.
2 August 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Anas
Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal.
Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.
Best regards,
Jonathan Thomas
Office and Customer Relation Manager
Terrible company
Terrible company. Went to collect vehicle noticed dent that wasn’t there when fix auto collected my vehicle for repair. Fix auto doesn’t take responsibility of your vehicle whilst they have it in their possession. The manager is rude and poor representative for fix auto. Be careful
28 October 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Tibby,
Thanks for taking time to review our services. We take pride in the work we do and take full responsibility for the work that gets carried out. Unfortunately on this occasion you have accused us of causing damage to your car where we already have evidence for the damage to be pre existing prior to the collection you signed for.
We are now in a course of reporting this incident back to the insurance.
Thank You
Fix Auto Park Royal
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Permutt,
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
They fixed well it seems like and also…
They fixed my car well and they actually did it quickly.
18 July 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Seelan
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Nadine
Thank you for sharing a brilliant feedback and we are pleased to know you are happy with the repairs done to your vehicle and the customer service you received.
Thanks
Jonathan Thomas
Office and customer Relation Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.