Second time this company has helped. First, fixing my car through a no fault accident. Secondly replacing my bulb for an mot failure. Which doesn't sound like a big job. But the quote I had at a... See more
Company replied
Location
Switch locationCrossfield Industrial Estate, WS13 6RJ Lichfield, Staffordshire, GB
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See what reviewers are saying
Great job done on my vehicle! The repairs were done to a brilliant standard and the team were very friendly keeping me updated throughout, would highly recommend!
Company replied
Great service as always. Any time we have any issues with any of our cars we take them to Fix Auto and have never let us down Fix Auto communicated throughout the process, worked fast and r... See more
Company replied
The process was nice and easy, friendly staff and all repairs - timescales clearly explained. The repair itself is excellent, the only downside being that as it required the removal of two damaged doo... See more
Company replied
Company details
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Crossfield Industrial Estate, WS13 6RJ, Lichfield, Staffordshire, United Kingdom
- 01543 263377
4.9
Excellent
200 reviews
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Shoddy paint prep
After being involved in an accident, my insurance company referred the vehicle to Fix Auto. They completed the repair work and it looked good. However, upon returning the vehicle, after my lease had ended, I have been charged just short of £200 because of the poor preparation work completed on the vehicle (as per BVRLA guidelines).
The report stated:
“The image provided with the inspection report shows there are preparation marks on the Front Bumper. This is highlighted by the zebra board in the first image. The lines of the zebra board are distorted which shows where the preparation marks are in the paintwork.”
I wish I’d opted for the other garage my insurance company suggested. A lot of money to shell out before Christmas.
Mr Branigan
3 December 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Lichfield
We are sorry to hear you have had an issue with the repairs we completed to your vehicle. The Front Bumper preparation marks identified by the lease company are most unusual when replacing the front bumper with a new part supplied from Suzuki. We would of been happy to assist with this issue, to see if the charges were warranted or not, but unfortunately we have received no notification from you.
Whilst your vehicle required extensive and complex repairs to the front and rear end, to avoid it from being a total loss, there should never be signs of previous repair and we take our quality of the upmost importance.
If you would like to forward us the supporting evidence from the lease company we would be more than willing to take a look for you.
Professional
Professional, speedy service to repair my car. It could not have been easier. High level of care and workmanship.
Thank you so much.
30 November 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Lichfield
Hi Jonathan, We are pleased you are happy with your vehicle repairs. Thank you for the review :)
Amy
Lovely staff
Lovely staff, speedy service and great quality work!
Made a stressful situation so much easier!
29 November 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Lichfield
Hi Lucy,
We are pleased you are happy with the repairs. Thank you for your review :)
Amy
Fantastic service at Lichfield branch…
Fantastic service at Lichfield branch all staff I dealt with were extremely friendly and helpful but in particular Amy went above and beyond to assist me with my repair. I would not hesitate to use them again and I would highly recommend.
24 November 2021
Reply from Fix Auto UK - Fix Auto Lichfield
Hi Sarah, So pleased we got the result we wanted to keep your pride and joy on the road. Thank you for the lovely review :)
Thanks
Amy
Excellent response to a mild error
16 November 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Lichfield
Thank you :)
Everything went great
Everything went great. From 1st call till dropping car back off. Very pleased.
12 November 2021
Reply from Fix Auto UK - Fix Auto Lichfield
Hi John,
We are pleased you experienced a good service start to finish. Thank you for the review.
Amy
Great service with regular updates on…
Great service with regular updates on progress of my repair thanks
4 November 2021
Reply from Fix Auto UK - Fix Auto Lichfield
Hi Rachel,
Thank you for the lovely review :)
Amy
Ben and Team - awesome
I was superbly dealt with by Ben and the Team during October. I have a Tesla Model 3 and they don't normally repair Tesla's but did a great job on repainting the rear bumper and fitting a replacement spoiler.
1 November 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Lichfield
Hi Paul, We are pleased you are happy with the repairs to your Tesla.
Many Thanks
Amy
Quick and Courteous
The repairs were done quickly and expertly. Ben took my questions and concerns seriously and addressed them courteously. I would use these guys again.
1 November 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Lichfield
Hi Russell, Thank you for your review :)
Amy
Perfect customer service
Perfect customer service from start to finish. The repair work was done to a brilliant standard and they even quoted for extra work that we needed doing (separate from insurance), which was reasonable and we happily accepted for the extra repairs to be done. The car was sorted very quickly and it was all hassle free. Thankyou.
27 October 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Lichfield
Hi Beth,
We are pleased you are happy with the service we provided. Thank you for the lovely review.
Amy
Excellent service from quote to finish
Excellent service from quote to finish
Can not fault at any stage
12 October 2021
Reply from Fix Auto UK - Fix Auto Lichfield
HI Paul, Thank you for the review. we are pleased you are happy with your repairs
Amy
Could not see where the damage had been.
The quality of the workmanship was outstanding. I could not see where the damage had been.
Fix Auto went the extra mile by ordering and fitting a replacement part at no extra labour charge, then delivered my car to the garage for MOT testing. The staff were helpful and friendly and made sure they kept in touch. The job took longer than quoted, but it was well worth the wait.
2 October 2021
Unprompted review
Reply from Fix Auto UK - Fix Auto Lichfield
Hi Don,
We are pleased you are happy with the service and repairs to your vehicle. Thank you for the review :)
Amy
All good so far but may have a issue…
All good so far but may have a issue with reversing sensor. Worked ok yesterday but day before had to turn it off as wouldn’t stop bleeping
?????
29 September 2021
Reply from Fix Auto UK - Fix Auto Lichfield
Hi Kenneth, Thank you for your review. I hope the sensors are working ok since getting your vehicle back in to investigate?
Thanks Amy- Fix Auto Lichfield
Went out of the way to fix vehicle very…
Went out of the way to fix vehicle very quickly. Excellent service & excellent repair. Staff extremely helpful.
29 September 2021
Reply from Fix Auto UK - Fix Auto Lichfield
Thank you for your review :)
I have tried to be fair in my rating of…
I have tried to be fair in my rating of only 2 stars.
The service has been excellent. Only time will tell if the repair is lasting.
My only criticism is that prior to the repair I had reported that there was and still is, a knocking noise coming from the Front Passenger side. I believe this started when I had my bump.
Fix Auto (Lichfield) decided not to contact my Insurance company on this issue. I did ask them how much it would cost for me to pay privately.
At nearly £500, I decided to decline.
Would I recommend Fix Auto (Lichfield). Not sure
3 August 2021
Reply from Fix Auto UK - Fix Auto Lichfield
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to rectify the repair, we were unable to meet the high standards we strive for.
If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
A member of staff came and took photo s…
A member of staff came and took photo s of damage on request. I was given a date for the car to be repaired A curtesy car was delivered to my house when mine was collected. The reverse happened when mine was repaired. Overall the service I received was very good.
2 August 2021
Great service from start to finish
Great service from start to finish, kept me informed throughout, and the repair carried out is excellent.
Thank you
2 August 2021
Unprompted review
Punctual
Punctual, professional and friendly. Made appointments and kept them. Kept me informed all along. Delivered the car back to me in excellent condition before the time given. Would recommend to anyone.
30 July 2021
Accident repair service
Accident repair service. Clear communications, professional processes and work done to a high level. Can't complain.
19 July 2021
Unprompted review
2nd time one of our cars has ended up…
2nd time one of our cars has ended up in this garage. Both times they have been really helpful. We have been kept fully informed of progress and they did what they said they would. A rare service these days. Thank you
15 July 2021
Unprompted review
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