Fix Auto UK - Fix Auto Lichfield Reviews 

210
TrustScore 5 out of 5

4.9

Crossfield Industrial Estate, WS13 6RJ Lichfield, Staffordshire, GB


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Rated 5 out of 5 stars

From start to finish, this company have been brilliant, keeping me updated every week for 4 weeks Ive just collected my car and they have done a fantastic job on my vehicle. The staff are very frien... See more

Company replied

Rated 5 out of 5 stars

Second time this company has helped. First, fixing my car through a no fault accident. Secondly replacing my bulb for an mot failure. Which doesn't sound like a big job. But the quote I had at a... See more

Company replied

Rated 5 out of 5 stars

Amazing service car picked up quickly, hire car arranged and then repaired and dropped back within a week. Cleaned inside and out couldn't ask for better Service and Kate kept me up to date at Lichfie... See more

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Rated 4 out of 5 stars

The front desk staff were very helpful and friendly. We were kept up to date on the progress of the repair which was good as it took slightly longer than we expected. Overall we were very happy with t... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

About Fix Auto UK - Fix Auto Lichfield

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Crossfield Industrial Estate, WS13 6RJ, Lichfield, Staffordshire, United Kingdom

  • 01543 263377

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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4.9

All reviews

(210)

5,407 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Acceptable quotation given for work required. Vehicle booked in for repair at the earliest convenience. Realistic timescale given for carrying out repair. When collecting vehicle following repair, highly satisfied with the work that had been carried out. Vehicle looks as good as new and was presented with freshly cleaned exterior. Handover of vehicle was carried out personally by Sam who provided the original quotation. Final cost as per quotation. Fix Auto at Lichfield is highly recommended and I would definitely use them again.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish. I would definitely recommend Fix Auto Lichfield for all your vehicle repairs. All the people are very friendly, there to help you no matter what. And a big thankyou to Ben for sorting everything out for me, you went above and beyond.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful job done by an excellent team…

Wonderful job done by an excellent team and the result was that my car looked as good as new.It was the second time that I had used Fix Auto Lichfield and I would recommend them. Communication is excellent and they are all so friendly. I live is Sutton Coldfield and with Trent Valley station a short walk away it was so easy to pick up the car following the repair. Many thanks.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

A+ for Service

Excellent service from drop-off to collection with great communication in between. Staff were friendly and helpful throughout. Would use again and would highly recommend. A big thank you to the whole team at Fix Auto.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

A trustworthy, skilled and friendly team!

Fix Auto in Lichfield have truly outdone themselves. Their customer service has been second to none, and the quality of work completed on my Mercedes Vito was of an excellent standard.
I was in hospital at the time the repairs were needed, intitally for a prop shaft and MOT. I was so pleased with Fix Auto. l asked them to further complete a number of jobs that needed to be done. They had no issues with my requests. These included sealing leaky windows and roof, replacement of window buttons, reg plate replacement, full service, and more! Simon also created a way of stopping rain dripping in by the back doors! I want to thank Paul and Simon for all there help, time and thought put into fixing my vehicle. I also want to say thanks to Kelly for being so pleasant and professional at the front desk. The biggest thanks goes to a very professional and compassionate individual, Katie, the Parts Manager. She made what was a very stressful time (in hospital) much less so, by her excellent communication with me. She had such patience with my all my requests and really did make it a pleasant experience all around.

I most certainly would recommend anyone to make Fix Auto in Lichfield your regular mechanic. They are reliable and trustworthy, and they are a great team to go to for any of your needs. Thank you Fix Auto!

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Disco 4 and Mini

Thanks to Ben and team, great communication and clear advice, job well done. Many thanks.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, gave me details of what was wrong with my car and explained how it happened. Kept me up-to-date as it was a long and difficult repair. Would have cost me a lot more going somewhere else.
All the staff are great, especially Sam who went above and beyond.
I wouldn’t go anywhere else!

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, car collected and repaired within days, looks like if I just bough it 😊

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Fix Auto Lichfield - excellent

Fix Auto Lichfield were quick to contact me on behalf of my insurers. They had the car in within days and were flexible with the dropping off time.
Enterprise hire cars are next door, very convenient. The car was ready promptly and the job seems to be excellent. Polite staff all round.

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Fix auto are magicians all the damage disappeared

Fix Auto Lichfield are magicians all the damage to my car disappeared its like it never happened they are a preferred repairer through my insurance company. The customer service was excellent from delivery of the courtesy car to my door, commucation over the phone, to picking up my car at my request at the garage to enable me to look over my car, to add my car was cleaned inside and out top top top place cant recommend enough well done all!!

27 September 2023
Unprompted review
Rated 4 out of 5 stars

Good communication and customer service

Everyone who I spoke to at Fix Auto was helpful and efficient. The repair needed took several weeks and I had to contact them a few times with queries, however it was always easy to get hold of someone who was able to respond to my calls with relevant information. There was a slight delay in completing the repairs due to a misunderstanding but the reason for the delay was explained to me and I received an apology instead of excuses, which I appreciated.

14 June 2023

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