Fix Auto UK - Fix Auto Crawley Reviews 

Perfect from start to finish. Great to deal with and talk to. Never had works carried out via insurance before, texts! Got the number for Fix Auto Crawley, gave them a call and it all went smoothly. From the receptionist explaining the process, then bringing the car in to be assessed and booking it in. Car collected and dropped back with updates in between while awaiting body parts. Repairs perfect, great job.

Very flexible on booking us in, got the job done quicker than expected, and kept me updated along the way.

Excellent Service!
My car was collected from, and delivered to, my home.
The repair took a while, but I suspect that was due to having to obtain spare parts.

Although having to wait for a part from Japan on a 6-8 week lead time for my car repair, Fix Auto let me keep their courtesy car which meant I could keep working and also visit my Dad in his nursing home 60 miles away. So, a big thank you from me and now I have my car back! Happy days!

Excellent service . Came and picked my car up and delivered a comfortable and easy to drive courtesy car .
Delivered my car back after work was completed to my work place . Smooth handover and car repairs make the car look like new .

The repair to my car took nearly six weeks! I had no explanation and when I rang, on multiple occasions, I ended up speaking to multiple offices and people and never getting any information. All I needed was better communication instead I was left frustrated and anxious and even began to wonder whether I’d ever see my car again.
Three days leave from work taken to receive delivery of my repaired car and two of those days a waste of time. Generic and non specific text was all I got but no text or phone call on the day of return!
On the day of return, it finally turned up at gone 4 pm. The man who returned is was really nice but told me it was always going to be a late return. If I’d known, I could’ve used my day off for other things. Communication= very poor and unsatisfactory.
I get it that you have to wait for parts but the lack of any useful information and communication throughout my car’s repair left me frustrated and not impressed. I still do not know what was repaired!!

Communicate better please and make contact with customers easier please.

35 years of driving, my first claim, one of the worst experiences I could’ve imagined. Unhappy with it all. Change your insurer so you don’t have to risk dealing with the problems I have had with this chain of repair shops. I don’t recommend at all.

So helpful and professional. Would most definitely use them again!

No stress repair.

Was sent to this garage by my insurance company after a minor bit of damage to my car.

After reading a lot of reviews I was a little concerned but in my case it proved unfounded.

Repairs were quicker than initially estimated and were done (seemingly) perfectly.

Garage kept me updated and all staff members I met were very friendly.

They gave a good competitive rate. They did a great job and the people who work there are so pleasant and made the process easy. The job came in costing less than the estimate and their professionalism has reinstalled my faith in that there are some good accident repair garages out there.

Good job guys !! Even if it takes long time ... is not your fault ... but " GOOD JOB !! ""

Brilliant , fast , wonderful repair , car also came back nice and sparkling clean inside and out

Excellent service from the team at FixAutos

Excellent service, very polite and efficient. The only problem I had was the time it took to repair the car.

Service was awful!!!

The customer service from this place was awful. they keep making promises they couldnt keep and costing extra money as a customer for no reason. Always full of excuses and when you did talk to someone is was as if they didnt want you on the phone. One woma was too busy playing on her phone during the call and got called out for it!! DO NOT RECOMMEND

This is the second time I have had to have my bumper replaced. Colour match was a tiny bit off the first time but seems great this time. Service always excellent and car very clean. Lady in the office pleasant, friendly and efficient.

Very friendly and professional staff.
Service provided was professional and work carried out on vehicle was very satisfactory.

Very good. Received texts with updates. Picked up car and delivered car within 2 weeks. Car had been cleaned too.

I would recommend

An Excellent personal service, very accommodating