The courtesy car was delivered and collected from my home when my vehicle was picked up/dropped off. This made it really easy for me. The driver was prompt, friendly and courteous. The office staf... See more
Company replied
Location
Switch location35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First visit to Fix Auto. I went in with an issue, which the chap looked at, worked out the simple fix I’d been too dim to notice myself, and he just fixed it by grabbing a couple of nuts and screwing... See more
Company replied
The staff were everything a customer could want when dealing with a difficult situation. Friendly and thoughtful, always making sure they were doing everything they could to make things as easy for us... See more
Company replied
they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Chelmsford
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom
- 01245265264
4.7
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional staff throughout my repair journey. Had to call the repair a few times regarding my vehicle. Each time the response was fast efficient and expertly dealt with.
Professional staff throughout my journey
18 May 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing repairs but avoid courtesy car
My accident was on 31/01/2022 and repair was booked for 26/04/2022. Almost 3 months for a repair is not a great wait time. Other than that the repair was performed excellently and in only 5 working days.
My main problem was the courtesy car. I was told the car should be a like for like car but what I was given matched in only year of production. No sat nav, no electronic key, no LCD screen, no Bluetooth, no steering controls etc etc. It was a 2016 hyandai i10 that had less in way of extras than many cars made before 2010. It was a purely no thrills car.
When told to take pictures of any damage to the car on arrival I might as well of taken a video because the car was in a condition close to needed to be booked into its own repair centre. Broken side mirror, damaged hubcaps, dents, scrapes and scratches on every panel. The guy who dropped it off almost looked embarrassed to give me the car and take mine.
The window wipers were so old they only smeared the rain making it so I had to pull over when it rained through fear of crashing.
When I informed them that the blades are useless I got the response "we hear that alot".
To say that putting the car into reverse was problematic is an understatement. It sometimes took upto 5 attempts just to get the car to reverse and sometimes it took alot of strength to force the car into reverse.
When i informed them of this I was told they would "look into it".
All in all the repairs are amazing but I would highly recommend borrowing a car or even taking up cycling than to use one of their courtesy cars. It would be safer
4 May 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you for the positive response in relation to your repairs. In reference to the courtesy car, we only supply a small 5 door replacement vehicle, if you were advised a like for like this was possibly via your broker and you would need to speak to them in relation to this.
We do currently have new loan vehicles on order but due to the current situation with lack of availability we are using slightly older than normal vehicles but can assure you they are regularly checked and serviced and completely road safe and legal.
Once again thank you for your response, it is much appreciated and glad you're happy with the service supplied.
Helpful staff and very high standard of…
Helpful staff and very high standard of workmanship!
4 May 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Very helpful and very happy with the…
Very helpful and very happy with the works and how I was treated.
21 April 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Brilliant service
Brilliant service , friendly staff , fixed my car to a high standard and kept me informed all the way through the process really happy an would highly recommend
19 April 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Great company
Great company, Thay fixed our van and was Very professional. We was kept informed to all of the work that was undertaken.
6 April 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Courtesy car
I wasn't happy with courtesy car phoned to complain , didn't gave another one handbrake and clutch on car wasn't right Reosir and car cleaned was good
2 April 2022
Very impressive service.
Lots of work needed to be done after I crashed my car. Kept me updated at all times. Friendly & helpful. Very impressed, car looks brand new. Very clean too. Wasn’t so keen on the courtesy car. But at least I got one. Would strongly recommend this garage.
2 April 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Picked up on day booked
Picked up on day booked. Repaired and cleaned all van. Excellent job.
2 April 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Audi A5 was rear ended and went to…
Audi A5 was rear ended and went to fix-auto. Despite getting to like the tech in my hire car, when I went to pick up my car, it looked amazing and I couldn't help the grin on my face. tech all forgotten about. They even hoovered the interior, dressed the tyres and washed the whole car. Amazing service, would highly recommend.
1 April 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Good sevice
Due to the part coming in early the repair was brought forward, on inspection another part was needed but this was sorted out in a couple of days, staff kept us updated, overall a quick and efficient service.
1 April 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
My car went in to have drivers door…
My car went in to have drivers door repaired very pleased with overall job car looked brand new when I picked it up. Great job and car was also cleaned inside and out. Just took a few days longer to sort out but great job.
13 March 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us a review, we really do appreciate it.
Fix Auto Chelmsford :)
Had accident on 21.12.21
Had accident on 21.12.21. Car went in on 14.02.22 returned on 04.03.22 nothing wrong with the repair work but car returned with fan not working so now booked in with dealer for repair of the fan. An explanation would have been helpful but nothing, would certainly not use again by choice.
9 March 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you for your review we are glad you are happy with the quality of the repair work carried out. As you are also aware the repairs carried out to your vehicle was rear damage due to being hit by a third party vehicle.
Unfortunately due to circumstances out of our control and throughout our industry we are all suffering with parts availability and delay hence the length of time to get the vehicle on site (your vehicle was still drivable and useable)
In response to the fan not working we had no reason to touch the fan controls in your vehicle or check that the cooling fan under the bonnet was operational and up until reading this review we was not aware that you had an issue. If you would like for us to investigate for you we are more than happy to do so. It could also be a warranty issue that your dealer is aware of?
Once again if you need our assistance please do not hesitate to get in contact.
Never gets back to you when stated they…
Never gets back to you when stated they will. No updates unless you call them. Wouldnt use again
3 March 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response have ensured your comments surrounding our communication are relayed to those that dealt with your repair.
We’d like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned. We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Great service and results
3 March 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Accident in November 2021
Accident in November 2021. car booked in for repair for January 10th 2022 because of global shortages of parts was the reason given. Car collected on Jan 10th. Returned February 9th. 2022. Many reasons given but at the end of the day Unbelievable every one. Repair good but timescale as far as we are concerned not acceptable. God knows how much our insurance company are having to pay for the hire car (which was like driving a rattling tin can.
9 February 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you for your review. We are sorry for the delays in the repair of your vehicle this was purely down to parts supply, it is unfortunately a position we find ourselves in throughout the whole industry and one that is unprecedented and has never been experienced before.
We are glad that you are happy with the repairs, we always try our upmost to meet everyone's expectations, sometimes things are just out of our control.
With regards to the loan car, these are supplied as part of the insurance contract and is not an additional charge.
Once again thank you for taking the time to provide us with your review
I was referred to Fix auto as a third…
I was referred to Fix auto as a third party, by the insurance of the lady who bumped into my car (from behind). I am so disappointed to say they sent my car back without completing the job as required, only because they wanted their courtesy car back. My car was for work and I needed to use it. I couldn't work without a car until mine was completed. When I told them I couldn't release their courtesy car until mine was done ,the manager of this company shouted at me, he was so rude. He spoke to me as if he was talking to a kid. Few minutes later his two ( huge) drivers were by my office door to drop my car without an agreement and not completed. That was so intimidating. I called the insurance who referred us there and they told us to give them back their car and bill the insurance for the extra costs. Today my car started to have noises from the engine. Called a recovery to check and was told that the fan belt was cut and left a small part hanging, so it was peeling off and causing that noise. Right now my car has been taken to the garage to be fixed. I am not impressed with the way I was treated and my car too.
8 February 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi,
We are sorry you felt the service was below par we always endeavour to do our best.
As discussed with yourself the only part that was not placed back on your vehicle was your company livery/decal. You did give us the details of the company to use to which we did and paid for but they supplied us with the wrong decals in the wrong colour and you wanted your car back instead of waiting an additional 7 days approx for the correct decals to be delivered to us. We spoke to you after speaking to your insurance company and they agreed the vehicle should be returned to you so that you could sort out the decals yourself and then send the invoice to the insurance company for payment. I understand that you wasn’t happy to do that. The decal company was based in Enfield, not an area we currently cover but you wanted us to send a member of our staff with your car and sit there all day whist they applied the correct decals, again we spoke with your insurance company who advised that, that wasn’t possible. We then received a call from your manager, we explained the situation and he asked we return the vehicle and he would sort the decals. We delivered the vehicle back and the satisfaction note was signed.
In ref to the fan belt the repairs carried out to your vehicle was the rear bumper, we had no reason to go under the bonnet into engine compartment at all! The fan belt is classed as a service item and do wear and need replacing, this is unrelated to the claim.
Excellent service from start to finish
Excellent service from start to finish.
Highly recommend
7 February 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Polite & efficient operation for…
Polite & efficient operation for accident repair
Initial contact was done by e-mail & sent photos of the damage so no need to take the car in for assessment. Nice staff handled the drop off & pick up efficiently (thanks Emma). Told me it would take a week & it was that exactly, looks a good quality job.
5 February 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.