Leon and the team at Fitshop are absolutely incredible!! They go the extra mile to make sure everything is perfect for you and what you need. Wouldn’t hesitate to recommend for any fitness needs. I’ve... See more
Company replied
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The guys in store were really helpful and I ordered a multi gym. The tracking number was wrong and head office staff were rude and not interested in helping. They kept telling it was my problem and ri... See more
Company replied
Purchased a Bodymax Tr200 through Dominic at the Nottingham shop. Was after one that wouldn’t take up too much room, but also had some good features on still. I was recommended this treadmill by Domin... See more
Company replied
Nottingham Store was absolutely fantastic, nothing was too much trouble. I ended up buying an exercise bike and I’m delighted with it. Ordered Monday came Thursday. Good updates on delivery and 2 ho... See more
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Company details
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
- Table Tennis Supply Store
About Fitshop UK - Nottingham Store
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
57B/C Radcliffe Road, West Bridgford, NG2 5FX, Nottingham, United Kingdom
- 0115 648 3280
4.7
Excellent
73 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional advice and good service
Professional advice and good service
30 May 2026
Unprompted review
Leon and the team at Fitshop are…
Leon and the team at Fitshop are absolutely incredible!! They go the extra mile to make sure everything is perfect for you and what you need. Wouldn’t hesitate to recommend for any fitness needs. I’ve been using them for years and will continue for a long time
29 May 2026
Unprompted review
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Honest and complete answers
26 May 2026
Unprompted review
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
The guys in store were really helpful…
The guys in store were really helpful and I ordered a multi gym. The tracking number was wrong and head office staff were rude and not interested in helping. They kept telling it was my problem and ring the courier, with the wrong tracking number it was a bit pointless.
23 May 2026
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for taking the time to leave a review.
It's great to hear that you were happy with the store team. I am sorry to hear that you found the head office staff to be unhelpful. I can see when your order was placed it was completed with a dated delivery and the goods were delivered on that date. It is unclear from the information we hold how your tracking information was incorrect, but if you would like to get in touch with us directly a senior member of the team would be happy to look into this.
Kind regards
Fitshop Team
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Greate customer service
Greate customer service, even if I couldn’t find my proof of purchase, Delaware were very happy to help me
17 May 2026
Unprompted review
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
FLAT BENCH WITH LEG CURL.
TOO MANY PEOPLE GETTING INVOLVED WITH MY QUERIES PAST FROM PILLAR TO POST. DIDN'T PASS MY DELIVERY INSTRUCTIONS TO THEIR COURIER, I HAD TO DO THAT. SALES PERSON GAVE FALSE INFO ON THE ITEM. I SPECIFICALLY ASKED IF FULL REVERSE HAMSTRING CURLS COULD BE ACHIEVED, THEY SAID YES, BUT I CAN'T, SO THE ITEM IS PRETTY USELESS TO ME NOW.
WHEN I MADE THEM AWARE OF MY DISSATISFACTION WITH THE ITEM NO ONE BOTHERED TO REPLY.
I HAVE ANSWERED YOUR EMAIL REQUESTING MY PERMISSION TO VIEW THE VIDEO I SENT PROVING
THE LEG CURL DOES NOT GIVE FULL MOTION FOR REVERSE HAMSTRING CURLS.
15 May 2026
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your review. We are sorry to hear that you remain dissatisfied with your experience.
Your order was placed on 01/05/2026 and delivered the following day on 02/05/2026. On the day of delivery, you contacted us with additional delivery instructions, which were passed directly to the courier by our team. During this process, you were assisted by two separate members of staff who both responded to your queries.
Following delivery, we received an email from a third party regarding the bench. Unfortunately, as there was no permission from the named customer on the order, we were unable to discuss or disclose any order information in accordance with GDPR regulations. We replied explaining this at the time but did not receive any further correspondence.
We would also like to clarify that we have not previously received complaints regarding this bench performing leg curls as intended. When your review was brought to our attention, our Head of Customer Care contacted you directly to better understand the issue and work towards a resolution. During this conversation, you advised that you had been mis-sold the item by a salesperson; however, no details of any sales interaction could be provided, and the order itself was placed directly through our website without requiring staff assistance.
We subsequently requested a video demonstrating the issue so we could investigate further. While a file link was later provided, the file is currently locked and inaccessible. We have contacted you twice requesting viewing permission, but at present we are still unable to access the footage.
We remain willing to investigate and assist further, however we do require access to the videos or for them to be sent via an alternative method so that we can properly assess the concerns raised.
Kind regards
Fitshop Team
Dominic and Ihsaan have given great…
Dominic and Ihsaan have given great service, will definitely come back.
14 May 2026
Unprompted review
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great customer service
Great customer service, A++++ would definitely shop here again.
13 May 2026
Unprompted review
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Delivered perfectly on time great value…
Delivered perfectly on time great value brilliant sturdy ping pong table not flimsy and folds perfectly
5 May 2026
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great advice and service in nottingham…
Great advice and service in nottingham store. Delivered as agreed and easy to construct the treadmill. And it works.
10 out of 10.
9 May 2026
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Ihsaan was great and really helped me…
Ihsaan was great and really helped me with my experience in fit shop.
8 May 2026
Unprompted review
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Friendly and helpful advice
22 April 2026
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Purchased a Bodymax Tr200 through…
Purchased a Bodymax Tr200 through Dominic at the Nottingham shop. Was after one that wouldn’t take up too much room, but also had some good features on still. I was recommended this treadmill by Dominic and the staff at Nottingham. Really pleased with the treadmill, I’m now running through Cornwall on the Kinomaps. Highly recommend this store.
27 March 2026
Unprompted review
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Just purchased a cable machine for my…
Just purchased a cable machine for my home gym. Level of customer service was brilliant. Made the whole process really simple and easy to understand. Thanks to Dominic for all the help much appreciated!
16 April 2026
Unprompted review
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Leon was very helpful
Leon was very helpful, quick and efficient response.
9 April 2026
Unprompted review
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Great response and customer service
8 April 2026
Unprompted review
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fit shop has exactly what I wanted and…
Fit shop has exactly what I wanted and delivered it in a few days
6 April 2026
Reply from Fitshop UK - Nottingham Store
Dear Customer,
Thank you for your fantastic review! We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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