Fitshop UK Reviews 

12,525
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,343 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who provide exceptional guidance both in-store and over the phone when choosing gym equipment. Reviewers are also very satisfied with the high quality of the products and the smooth, professional purchasing process from start to finish. However, some customers also noted frustrating issues with delivery delays and slow after-sales communication when trying to resolve problems with their orders. A few other people also felt that dealing with returns or getting a timely response from customer service proved extremely difficult and aggravating.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable service without any... See more

Product

Consumers find product quality to be outstanding, highlighting that items are well built, robust, and arrive... See more

Service

People report positive experiences with service, highlighting knowledgeable staff and helpful advice without... See more

Customer service

Customers had positive experiences with customer service, often praising staff for being extremely helpful,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying greatly depending on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more

Company replied

Rated 5 out of 5 stars

I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - witho... See more

Company replied

Rated 5 out of 5 stars

I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers... See more

Company replied

Rated 5 out of 5 stars

Very enjoyable! We would thoroughly recommend a visit to the store. Zen, the manager, is a very personable, knowledgeable chap, for whom nothing was too much trouble. He went to great lengths to advis... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Indoor Cycling
  4. Sporting Goods Store
  5. Table Tennis Supply Store

About Fitshop UK

Written by the company

Fitshop Logo

WE LIVE FITNESS

At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.

As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.

Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(12,525)

1,344 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was my first trip to Fit Shop Leeds…

It was my first trip to Fit Shop Leeds and the advice and help I received was fantastic. They had a great range of stock and the staff were helpful and informative throughout.
I will definitely be back!

14 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great instore product choice

Popped into store to pick up a few adds one for my pulley machine. Lots of good products and super friendly advice.

12 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Luke was really helpful with selling me…

Luke was really helpful with selling me a yoga mat with such quick service!

14 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Top service

Top service. Order handled efficiently. Goods received in quick time. Delighted with product. Recommended.

14 September 2026
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Amazing help

We were in that store today just to check how the equipment looks like. Both Kiru and Zen were really professional and helpful.
They explained us everything and they were really patient.

13 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, Kiru and zen had answers to all of my questions. They made amazing deal for me. I can't recommend them more than this.

13 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Fit Shop Chessington

Fit Shop Chessington - spent hours and hours looking for a replacement treadmill on other web sites, with clunky menus and useless chat bots ! Should have just dropped on to the Fitshop web site, which is easy to navigate and finally a real person on the message service "Thomas" from the Chessington branch, within a few minutes we had sourced and paid for a new treadmill.
Outstanding support, Customer service and guidance, a rare thing today, great job Thomas and Fitshop

13 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Amazing team in Leeds

Amazing team in Leeds. Great kit and great service from Zen and team

13 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great shop

Great shop, Simon provided a helpful overview of the equipment. Good selection of items.

13 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great customer service

Great customer service - Rob

12 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 2 out of 5 stars

Should of saved my money and order from Temu :(

can not fault in-store staff, excellent helpful and knowledgeable.... but that where it ends, there in store stock is poor making it more of a show room then a shop, which leads to the biggest problem there online experience, i have order from them 4 times now 1st order came within 5 days, slow but acceptable, 2nd order has not turned up?
3nd and 4th took over 2 weeks, which i don’t think is acceptable in today world, an option for faster delivery would be helpful,
still cant get in touch with a person to find my missing order, online chat told me a week ago they chase it up and let me know, still waiting to be told what is happening, all i have hard from them is 'Can We Have a Review and Feed Back', you just got that for sure so if you would like to chase my order its SORE12501, i will be phoning bank for refund soon if this is not resolved

11 September 2026
Rated 5 out of 5 stars

We visited Fit Shop Uk in Birmingham…

We visited Fit Shop Uk in Birmingham looking to build out a home gym and we were lucky enough to have blake’s assistance, he was extremely professional and informative and we left with everything we came in for and will be returning when we decide to expand our current outfit. Blake - fantastic job. We will be coming back to you again.

12 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

great shop

Leslie was super helpful and knowledgeable in the advice he gave us.

12 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Absolutely great experience today have…

Absolutely great experience today have been looking for a few things for a while now walked into the fitshop and the guy working in there (senti he's name is) sorted me out a great deal on a functional trainer and made the process really easy and straight for there was no pressure selling tactics and he had all the answers to my questions and ultimately a great product. Thank you and would 100% recommend and will use again for my next home gym purchases.

12 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great advice

Great advice. Great and friendly service. Top notch. Would highly recommend.

12 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Dorian was really friendly and helpful

Dorian was really friendly and helpful. We went in to buy weightlifting gloves and he let us try several on and gave lots of great advise. We will be back!

12 September 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

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