It takes along time for delivery. And items that are highly perishable come covered in mold. Eg bread items ###.refund sorted very quickly with photo confirmation ## thank you for the support.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If l’m looking for a book or a calendar Fishpond is my place to go. Very happy with the service provided and the selection, also the prices appear to be reasonable. We get great pleasure from the 3... See more
Fishpond is my go to website for Groceries! When I discovered Fishpond had a Pantry section I scrawled thru 78 pages of grocery items and was surprised at the extensive range and the exception... See more
I have bought 3/4 puzzles from your company recently and am extremely satisfied with them. The designs are very contemporary, the colours are beautiful and the quality is excellent. I use puzzles to k... See more
Company details
About Fishpond.co.nz
Written by the company
We’re a friendly and hard-working team with a passion for selling great products online. Since 2004, we’ve been delivering an exceptional shopping experience to customers worldwide, offering a vast selection of books, music, and movies at competitive prices.
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
With over two decades of e-commerce expertise, we have built a trusted platform that connects shoppers with high-quality products from reliable suppliers around the globe. Our goal is simple: to make online shopping easy, affordable, and enjoyable for everyone.
Fishpond operates internationally, with dedicated websites serving customers across multiple countries. We have strategically placed warehouses in New Zealand, Australia, the United Kingdom, and the United States, allowing us to efficiently store, process, and ship orders with speed and reliability.
What we offer:
- Books – A diverse collection ranging from bestsellers to niche titles, catering to all interests
- Music – A broad selection of albums and genres, from timeless classics to the latest hits
- Movies – An extensive catalogue of films and TV shows for every taste
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
Contact info
Australia
- fishpond.co.nz
3.8
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great trade thank you .book in perrfect…
Great trade thank you .book in perrfect condition🙄
26 March 2025
Great quick delivery
18 March 2025
My go to place great service
19 March 2025
Good selection better prices and …
Good selection better prices and delivery is always as they say. I give them top marks.
25 March 2025
Good tracking but slow from UK supplier to Australia
Good tracking of where parcel was. Just took awhile getting from Uk supplier to Australia. Quick delivery to NZ however from Aussie. Good choice of books.
26 March 2025
I really appreciate my Fishpond!
I really appreciate my Fishpond!! Browsing and buying is easy, deliveries are very fast and the packing is firm and protective. Definitely 5 star people!!
4 April 2025
Unprompted review
I bought a book in december they…
I bought a book in december they provided Aramex tracking after waiting for months said the parcel was lost amd provided me the refund. I went and bought the same book again as I needed the book. Again same happened and got the refund. So now I bought the book third time and this time too appears it is lost. I have been in touch with our mail services, and it appears that the parcel is not received by courier. Over the past few days, I had to make a number of phone calls to try and established where the parcel is, and I have no idea. Had to wait for five months just for one damn book whole semester is gone and no book at sight. Never buying again from fishpond. God dont want refund just send me the damn book.
Regards,
Santosh Gautam
Update : I have finally received my book. Also, got a positive response from fishpond. Updating the stars for positive response.
9 April 2025
Reply from Fishpond.co.nz
Hi Santosh,
We’re truly sorry for the ongoing issues with your order. We understand your frustration, and we’re taking this seriously. While a refund has already been issued, we know you’re still hoping to receive the book.
Please contact us directly, and we’ll do everything we can to assist with a solution. Thank you for your patience, and again, we apologize for the inconvenience.
Kind regards,
Catherine
Prompt delivery
25 March 2025
3 books out of 7 ordered were lost
3 books out of 7 ordered were lost. Fishpond did not replace one that was available but at a higher price. The other two that I have been told that they will be replaced have not been received 3 weeks later and no further comms to provide an update.
24 March 2025
Reply from Fishpond.co.nz
Hi Alexandra,
That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Our Customer Experience team will contact you directly to resolve this matter for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
Takes too long to deliver
Takes too long to deliver. The second time I have been waiting weeks. I am still waiting.
24 March 2025
Reply from Fishpond.co.nz
Hi Molly,
We are sorry that you've not received your order.
However, according to the tracking, this order was delivered on March 25.
Our customer service team will contact you directly to provide further assistance.
Kind regards,
Catherine
Kept in the loop as to the great customer service progress of…
Kept in the loop as to the progress of my book and prompt delivery
20 March 2025
Great communication and I received my…
Great communication and my order was quick to arrive.
20 March 2025
A happy return buyer
I am a return purchaser and over the years I have been dealing with Fishpond the service give has been excellent. I've never had an issue. One minor matter that probably could be improved is the packaging material. I have found with our postal-courier providers they aren't all that fussed about handling. Upon receipt of item/s they have arrived split open - not all, the odd occasion. Thankfully without too much damage done.
20 March 2025
Items taking a month to arrive is a…
Items taking a month to arrive is a joke. And I had one item re ordered when It should have already been delivered.
3 April 2025
Unprompted review
Reply from Fishpond.co.nz
Hi Jimmy,
We are sorry to hear that your order hasn't arrived yet.
Please let us know the order number so we can get that sorted for you straight away and find out what has not gone according to plan.
Our Customer Experience team will then contact you directly.
Kind regards,
Catherine
I am still waiting for my parcel that…
I am still waiting for my parcel that is long overdue, I have been in touch with our mail services, and it appears that the parcel is still at Fishpond warehouse. Over the past few days, I had to make a number of phone calls to try and established where the parcel is, and I have no idea. regads Malcolm
18 March 2025
Reply from Fishpond.co.nz
Hello there,
That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Our Customer Experience team will contact you directly to resolve this matter for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
They have great prices for books and…
They have great prices for books and offer worldwide free shipping, no subscription or anything like that required. Amazing service with tracking all the way to your door.
They do take a bit to send out preorder items but for the price it's worth the wait.
14 February 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.