It takes along time for delivery. And items that are highly perishable come covered in mold. Eg bread items ###.refund sorted very quickly with photo confirmation ## thank you for the support.
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Review summary
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Reviews shaping this summary
If l’m looking for a book or a calendar Fishpond is my place to go. Very happy with the service provided and the selection, also the prices appear to be reasonable. We get great pleasure from the 3... See more
Fishpond is my go to website for Groceries! When I discovered Fishpond had a Pantry section I scrawled thru 78 pages of grocery items and was surprised at the extensive range and the exception... See more
I have bought 3/4 puzzles from your company recently and am extremely satisfied with them. The designs are very contemporary, the colours are beautiful and the quality is excellent. I use puzzles to k... See more
Company details
About Fishpond.co.nz
Written by the company
We’re a friendly and hard-working team with a passion for selling great products online. Since 2004, we’ve been delivering an exceptional shopping experience to customers worldwide, offering a vast selection of books, music, and movies at competitive prices.
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
With over two decades of e-commerce expertise, we have built a trusted platform that connects shoppers with high-quality products from reliable suppliers around the globe. Our goal is simple: to make online shopping easy, affordable, and enjoyable for everyone.
Fishpond operates internationally, with dedicated websites serving customers across multiple countries. We have strategically placed warehouses in New Zealand, Australia, the United Kingdom, and the United States, allowing us to efficiently store, process, and ship orders with speed and reliability.
What we offer:
- Books – A diverse collection ranging from bestsellers to niche titles, catering to all interests
- Music – A broad selection of albums and genres, from timeless classics to the latest hits
- Movies – An extensive catalogue of films and TV shows for every taste
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
Contact info
Australia
- fishpond.co.nz
3.8
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ordered book came within the time frame…
Ordered book came within the time frame allocated, and to have the ability to track was great!
24 April 2025
Very fast and efficient service.
23 April 2025
Great site to buy
Has a huge catalog, has better prices better than other sites and they provide great service
23 April 2025
Service is great
Service is great, I buy a lot of CD’s but I think it’s due to the couriers that many cases get broken.
23 April 2025
Quick delivery.
23 April 2025
The book arrived in good condition
The book arrived in good condition. It just takes some time to get to New Zealand. That's the only negative thing.
22 April 2025
I ordered a copy of a Rabbi looks at…
I ordered a copy of a Rabbi looks at the afterlife months ago
I received an empty package.I sent several emails with no response and noreplacement copy.I have been a customer for years.I am very disappointed.Genevieve Smith
5 February 2025
Unprompted review
Reply from Fishpond.co.nz
Hi Genevieve,
Thank you for your feedback, and we’re truly sorry for the frustration you experienced. We understand how disappointing this must have been. Initially, the order number provided didn’t match our records, which delayed our ability to assist. However, we were able to locate the correct order and have since issued a full refund.
We appreciate your patience and your loyalty as a long-time customer. If there’s anything more we can do to assist, please don’t hesitate to reach out.
Kind regards,
Catherine
ordered an LP a month ago
ordered an LP a month ago, checked tracking to see it is being ordered and wont be sent out until May
Do not sell things that are not in stock.
25 April 2025
Unprompted review
Reply from Fishpond.co.nz
Hi there,
That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
We have sent you a message to get the order information and our Customer Experience team will then contact you directly to resolve this matter for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
Quick help with a faulty delivery
I ordered three copies of 'Grief is the Thing with Feathers' but the parcel wasn't well sealed and only contained one copy upon delivery. I contacted Fishpond and they arrange for two more copies to be sent to me immediately. Wonderful service!
4 March 2025
Unprompted review
Excellent communication and service
Excellent communication and service. Item competitively priced.
13 February 2025
Unprompted review
Fishpond offers great service and quick…
Fishpond offers great service and quick follow up when necessary.
16 April 2025
Unprompted review
Possible scammers
Possible scammers. Avoid. Will automatically debit credit card premium fee of $49.95 if you don't advise them not to. No easy way to email them your valid concerns. Pathetic. M
15 April 2025
Unprompted review
Reply from Fishpond.co.nz
Hello Mark,
Thank you for your feedback. Just to clarify, no charge was made — we simply sent a notification in advance as a courtesy before the free trial ended, and your card was charged the next week.
Our customer service team will be reaching out to you directly to help resolve this, and we’re happy to assist with any concerns or cancellations.
Kind regards,
Catherine
I presum,e the book was "the enigma of…
I presum,e the book was "the enigma of reason" it arrived very quickly ...from where i am not sure as it had NO paper account! . I believe things are pretty chaotic , amazon is apparently defunct ! is this so? as an old the whole computer situation is made BEWILDERING!!! as confusing paperwork is a REAL PROBLEM ...an 1890 format would be GREAT WHO ,WHAT (specifically) HOW MUCH (price) . clear information is paramount. .the packaging was exellent,
26 March 2025
Service was prompt and I was able to…
Service was prompt and I was able to track my purchase which arrived earlier than anticipated.
25 March 2025
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