First Truck Parts Reviews 

431
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers had a great experience with this company. Customers consistently found the exact parts they needed, often after extensive searches, praising the good quality and accurate product descriptions. Many consumers highlighted the fast and prompt delivery, noting items arrived well-packaged and frequently sooner than anticipated. The online ordering process was generally easy, with good communication and tracking, and many considered the pricing to be fair. However, some customers also noted receiving incorrect or incompatible parts, or products that did not match online descriptions, leading to frustration. A few people experienced unexpected delays in shipping or order processing, sometimes without clear communication regarding stock availability. Additionally, some reviewers were not happy with being charged restocking fees, especially when the company was perceived to be at fault for sending the wrong item.

What people talk about most

Product

People report positive experiences with product, often praising the availability of parts, fast delivery, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and timely... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the online ordering process easy and... See more

Price

Customers consistently note ambiguous experiences with price, with many praising the great pricing, fair... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the quality of parts... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product delivery was awesome very well packaged. Delivery was on time. Website was easy to navigate and find what I needed. Only thing bothering me is the description on the says brand new genuine Cu... See more

Rated 5 out of 5 stars

First time customer and had a great experience. We had been waiting for a backorder part from the dealership for months, then we learned it was available here. Upon ordering the part, Customer Servic... See more

Rated 5 out of 5 stars

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more


Company details

  1. Truck Accessories Store
  2. Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.


Contact info

4.1

Great

TrustScore 4 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(431)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service, I called several times to make sure the order would be shipped on time. I received my parts on time and installed them on my truck and they are running great.

17 January 2025
Rated 5 out of 5 stars

Part was as described

Part was as described, packed extremely well in ample amount of bubble wrap. Arrived on time as promised. It was a fuel filter/ water separator in cast aluminum so the bubble wrap was important. Would shop there again.

14 January 2025
Rated 4 out of 5 stars

Small hurdle to overcome but was…

Small hurdle to overcome but was satisfied with the part.
Had trouble getting the part shipped out because the billing address didn’t match the shipping address.
Billing address is corporate
Corporate isn’t going to repair the truck

11 December 2024
Rated 1 out of 5 stars

If I could give it no stars I would

If I could give it no stars I would. I called to verify availability of the part and was told that it was in stock and would ship that afternoon. Received an email 2 hours later trying to pawn off a used part to me instead of the part I ordered claiming it was not in stock. Checked website again and it says it's in stock. If they lie about simple things they'll lie about important things.

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Sent wrong ecm

Got wrong ecm from them, then told them they sent the wrong one. Took forever to get someone on the line. Then told me i had to pay to return it. And wait until they verify. Then get me right one.

11 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look