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Firstpoint Logistics Reviews 334

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Chris, Duncan, Liz, Dan and Patsy have done fantastic work for me since their inception. I've never been let down by them on any occasion, which in an industry like theirs says an awful lot. I'll... See more

Company replied

Rated 5 out of 5 stars

We use Firspoint Logistics for both local and international shipments and I can't fault them in any way. Dan and the team treat every job with professionalism and high priority. Dan has been amazing,... See more

Company replied

Rated 5 out of 5 stars

Professional logistics company. I usually deal with Dan who is always happy to help and look for best shipping option for me. He always ensure everything is sorted before goods are collected. Help... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service from first point logistics. This company have enabled us to effectively maintain and run our business efficiently by carrying out every logistic service we have needed. We fin... See more

Company replied

Company details

  1. Freight Forwarding Service
  2. Business to Business Service
  3. Courier and Delivery Service
  4. Courier Service
  5. Logistics Service
  6. Shipping Company

About Firstpoint Logistics

Written by the company

Firstpoint Logistics: Learn why businesses that choose us, stay with us

Choosing a logistics provider is easy. Finding one you can rely on long term is much harder.

At Firstpoint Logistics, we build partnerships that last. Businesses choose us for our expertise, service and technology, but they stay because we consistently deliver reliability, transparency and control across their supply chain.

We provide a complete logistics solution across road, air and sea freight, supported by our carefully developed network of service partners and our proprietary logistics platform, Onepoint. This allows us to manage every shipment with precision while giving our customers full visibility of their deliveries.

Logistics powered by our own technology

Modern logistics demands more than simply moving freight from A to B. Businesses need real-time information, proactive communication and complete confidence in their supply chain.

That is why we have developed our own technology platform, Onepoint.

Through Onepoint, customers benefit from real-time tracking, live ETAs, instant proof of delivery and proactive shipment notifications. Combined with advanced geo-fence tracking, this provides complete visibility of freight movements and allows businesses to make faster, better-informed decisions.

Technology provides the transparency. Our operations team ensures everything runs smoothly behind the scenes.

Built around service and expertise

Technology is only part of the solution. Logistics still relies on experienced people who understand the detail.

Our team combines decades of industry experience with a proactive service approach. Customers have direct access to logistics experts who understand their industry, their requirements and the importance of delivering on time.

Support is available 24 hours a day from real people who are focused on solving problems before they become issues.

Why businesses stay with Firstpoint

  • One dedicated logistics partner for all delivery requirements
  • Real-time tracking, live ETAs and instant proof of delivery
  • Complete visibility through the Onepoint logistics platform
  • Access to a partner fleet of more than 80,000 vehicles
  • 24/7 support from experienced logistics specialists
  • BIFA-trained experts who understand complex logistics requirements
  • Proactive communication and reliable delivery performance

Our vision

Our vision is to shape the future of logistics through a smarter delivery network that combines innovative technology with experienced logistics professionals.

By bringing together powerful technology, a trusted partner network and a highly experienced team, we help businesses move goods around the world with confidence.

And that is why businesses that choose Firstpoint stay with us.


Contact info

Firstpoint Logistics

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5.0

Excellent

TrustScore 5 out of 5

334 reviews

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Rated 5 out of 5 stars

Great service!

Great service!
I have been working with firstpoint for a couple of months now and cannot fault them. The customer service is excellent and always keep me up to date with all jobs. The online portal is easy and useful!
Thankyou to Ian and Amanda for always being so helpful and efficient

24 January 2024
Unprompted review
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Reply from Firstpoint Logistics

Thank you Hannah for taking the time to leave us such a glowing review, we love working with you and look forward to this continuing into the future.

Rated 5 out of 5 stars

Great service

5 January 2024
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Reply from Firstpoint Logistics

Thanks Alison for taking the time to leave a review, we are so pleased you are happy with our service.

Rated 5 out of 5 stars

Spoke with Firstpoint in a panic at…

Spoke with Firstpoint in a panic at 5.30pm looking for a collection and delivery the following day. Really shouldn't have panicked, they took the stress out of a stressful situation.
Recommend these guys to anyone.

21 December 2023
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Reply from Firstpoint Logistics

Thanks Rich for taking the time to leave us a review, its good to hear the guys looked after you and took the stress out of this situation.

Rated 5 out of 5 stars

Excellent service and staff

We use Firspoint Logistics for both local and international shipments and I can't fault them in any way. Dan and the team treat every job with professionalism and high priority. Dan has been amazing, always there to provide quick solutions and meet all our delivery needs even at the very last minute request. Keep up the excellent job.

7 December 2023
Unprompted review
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Reply from Firstpoint Logistics

Thanks Steven for taking the time to write such a glowing review, i will be sure to pass this onto to the team.

Rated 5 out of 5 stars

Great Service - Helpful People

Everyone is always helpful and keeps you updated throughout the process. 10/10 recommend.

11 December 2023
Unprompted review
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Reply from Firstpoint Logistics

Thank you for your review Leah

Rated 5 out of 5 stars

Logistics made easy with Firstpoint

Professional logistics company.
I usually deal with Dan who is always happy to help and look for best shipping option for me. He always ensure everything is sorted before goods are collected. Helped me multiple times with ATA Carnet shipments which gives me a lot of stress normally.

Thank you Dan and the rest of the team at Firstpoint.

7 December 2023
Unprompted review
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Reply from Firstpoint Logistics

Thanks Emilia for your lovely review. Its good to hear that we are able to help you.

Rated 5 out of 5 stars

Dan is The Man

Very good customer service. Quick help. Always there to help.

7 December 2023
Unprompted review
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Reply from Firstpoint Logistics

Nice to hear such positive feedback, Thank you Veronica

Rated 5 out of 5 stars

Why them?

I have been working with Firstpoint for as long as I can remember. Every day, employees and the company show what the standards of customer and contractor service should look like. Their commitment to solving problems is at an incredible level. Cooperation with Dan Clark is something that makes me not afraid of any transport, to any country, to anything.

7 December 2023
Unprompted review
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Reply from Firstpoint Logistics

Cheer Michal :)

Rated 5 out of 5 stars

I have been using First Point for many…

I have been using First Point for many years now and having used other companies in the past can say they are by far the best. A big thanks to Duncan who makes things easy for me and will go the extra mile when needed.

5 December 2023
Unprompted review
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Reply from Firstpoint Logistics

Thanks for your review Ian. I will be sure to pass your kind words onto Duncan.

Rated 5 out of 5 stars

Urgent Collection

We needed a collection to be picked up urgently and dropped to one of our sites and as per usually Duncan and the team were straight on it. Picking up the parcel and dropped it of without any delay. Thanks guys.

13 November 2023
Unprompted review
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Reply from Firstpoint Logistics

Thanks James for your review.

Rated 5 out of 5 stars

Top Tier

Always a top tier service form Duncan and the Team.

4 December 2023
Unprompted review
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Reply from Firstpoint Logistics

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Always get first class service

Always get first class service, staff are helpful, knowledgeable, always honest which is very important, a pleasure to work with, keep up the good work Chris, Dan & team.

6 December 2023
Unprompted review
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Reply from Firstpoint Logistics

Thanks Tammy for your review, its a pleasure to work with you and your team

Rated 5 out of 5 stars

Excellent and Professional

We use Firstpoint on a daily basis and they provide us with a service that we have been able to gain anywhere else. They are knowledgeable and accommodating whether we need an 18 tonne vehicle or a short wheel base van to transport 25kg.
I would recommend Firstpoint to any business of any size and they will help in every way.

6 December 2023
Unprompted review
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Reply from Firstpoint Logistics

Thank you for taking the time to leave us a review, we are so pleased you find our knowledge useful.

Rated 5 out of 5 stars

Very efficient and reliable

Very efficient and reliable. They will go above and beyond to ensure the shipments are collected and delivered in good time.

5 December 2023
Unprompted review
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Reply from Firstpoint Logistics

Thank you for the feedback, Kirsty. We really appreciate you taking the time to leave us a review!

Rated 5 out of 5 stars

Outstanding Company & Staff

We use Firstpoint on a weekly basis, often multiple times a week, and every time we use them it has always been outstanding service. Quick replies, always friendly and happy, no job to small or large. I have e-mailed them with an urgent job and they have jumped over lava to help us.
If you are looking for a professional, well respected, reliable, friendly company then Firstpoint is all of that and much much more

4 December 2023
Unprompted review
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Reply from Firstpoint Logistics

Thank you for the glowing review, Sam. It's a pleasure to work alongisde you - long may it continue!

Rated 5 out of 5 stars

Logistic Partner

Great company with outstanding service and pricing.

1 November 2023
Unprompted review
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Reply from Firstpoint Logistics

Thanks very much for the feedback, Manuel. We appreciate you taking the time to leave a review and we're glad that you are happy with the service we provide!

Rated 5 out of 5 stars

Communication

Communication is key and to be kept informed throughout the process was great! Thank you.

1 December 2023
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Reply from Firstpoint Logistics

Thank you very much for the review, Mim! We hope to continue providing the best service possible to you in the future.

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