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Firstpoint Logistics Reviews 334

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Chris, Duncan, Liz, Dan and Patsy have done fantastic work for me since their inception. I've never been let down by them on any occasion, which in an industry like theirs says an awful lot. I'll... See more

Company replied

Rated 5 out of 5 stars

We use Firspoint Logistics for both local and international shipments and I can't fault them in any way. Dan and the team treat every job with professionalism and high priority. Dan has been amazing,... See more

Company replied

Rated 5 out of 5 stars

Professional logistics company. I usually deal with Dan who is always happy to help and look for best shipping option for me. He always ensure everything is sorted before goods are collected. Help... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service from first point logistics. This company have enabled us to effectively maintain and run our business efficiently by carrying out every logistic service we have needed. We fin... See more

Company replied

Company details

  1. Freight Forwarding Service
  2. Business to Business Service
  3. Courier and Delivery Service
  4. Courier Service
  5. Logistics Service
  6. Shipping Company

About Firstpoint Logistics

Written by the company

Firstpoint Logistics: Learn why businesses that choose us, stay with us

Choosing a logistics provider is easy. Finding one you can rely on long term is much harder.

At Firstpoint Logistics, we build partnerships that last. Businesses choose us for our expertise, service and technology, but they stay because we consistently deliver reliability, transparency and control across their supply chain.

We provide a complete logistics solution across road, air and sea freight, supported by our carefully developed network of service partners and our proprietary logistics platform, Onepoint. This allows us to manage every shipment with precision while giving our customers full visibility of their deliveries.

Logistics powered by our own technology

Modern logistics demands more than simply moving freight from A to B. Businesses need real-time information, proactive communication and complete confidence in their supply chain.

That is why we have developed our own technology platform, Onepoint.

Through Onepoint, customers benefit from real-time tracking, live ETAs, instant proof of delivery and proactive shipment notifications. Combined with advanced geo-fence tracking, this provides complete visibility of freight movements and allows businesses to make faster, better-informed decisions.

Technology provides the transparency. Our operations team ensures everything runs smoothly behind the scenes.

Built around service and expertise

Technology is only part of the solution. Logistics still relies on experienced people who understand the detail.

Our team combines decades of industry experience with a proactive service approach. Customers have direct access to logistics experts who understand their industry, their requirements and the importance of delivering on time.

Support is available 24 hours a day from real people who are focused on solving problems before they become issues.

Why businesses stay with Firstpoint

  • One dedicated logistics partner for all delivery requirements
  • Real-time tracking, live ETAs and instant proof of delivery
  • Complete visibility through the Onepoint logistics platform
  • Access to a partner fleet of more than 80,000 vehicles
  • 24/7 support from experienced logistics specialists
  • BIFA-trained experts who understand complex logistics requirements
  • Proactive communication and reliable delivery performance

Our vision

Our vision is to shape the future of logistics through a smarter delivery network that combines innovative technology with experienced logistics professionals.

By bringing together powerful technology, a trusted partner network and a highly experienced team, we help businesses move goods around the world with confidence.

And that is why businesses that choose Firstpoint stay with us.


Contact info

Firstpoint Logistics

Request a quote – you'll hear from us in as little as 15 minutes

5.0

Excellent

TrustScore 5 out of 5

334 reviews

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Rated 5 out of 5 stars

Competitive price

Competitive price, fast and efficient service, they also provide updates at each stage of the delivery.

5 September 2024
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Reply from Firstpoint Logistics

Thank you for leaving such a lovely review, we strive to give all our customers the best level of customer service.

Rated 5 out of 5 stars

First Class Service

First Class Service, as always. Will definitely be using again!

30 August 2024
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Reply from Firstpoint Logistics

Thank you for leaving a review, our customers feedback is always greatly appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional, kept client informed.

23 July 2024
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Reply from Firstpoint Logistics

Thank you Richard for taking the time to leave us a 5 star review, your continued business is greatly appreciated.

Rated 5 out of 5 stars

Great Company

Great Company with plenty of knowledge in there field, came and picked up on time and delivered when specified, couldn't fault the service or the team involved, they went above and beyond.

15 May 2024
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Reply from Firstpoint Logistics

Thank you for such lovely feedback, we pride ourself on our customer service and knowledge of our industry, we look forward to helping you again with your domestic needs.

Rated 5 out of 5 stars

Same day courier at short notice

I needed a same day courier for a package from Bristol to Cardiff. Within half an hour of creating an account, a courier arrived and the delivery was made. I received email updates so I knew the parcel had been delivered. Excellent service!

14 May 2024
Unprompted review
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Reply from Firstpoint Logistics

Thank you for taking the time and leaving us such a lovely review, it was a pleasure to be of assitance to you and look forward to working with you again in the near future.

Rated 5 out of 5 stars

A fantastic service from start to end

Quick response, excellent customer service, easy booking process, speedy delivery. Speed and reliability is key to our courier needs working within the International Trade sector and Firstpoint Logistics deliver on all accounts. Being able to track the delivery in real-time is a huge benefit for us and our clients.

10 May 2024
Unprompted review
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Reply from Firstpoint Logistics

Thank you for such a lovely review Hilary, we strive to give our customers the best service

Rated 5 out of 5 stars

The company turned up on time to…

The company turned up on time to collect my parcel and kept me informed along the journey.
On arrival at the destination they informed me they had arrived.

26 April 2024
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Reply from Firstpoint Logistics

Thank you Amanda for taking the time to leave us a review, we are glad that you are happy with our service.

Rated 5 out of 5 stars

No problems

Everything went as scheduled

18 March 2024
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Reply from Firstpoint Logistics

Thank you for leaving a review, we are glad the job went well and look forward to working with you again in the future

Rated 5 out of 5 stars

Working with FirstPoint Logistics

Great company to work with especially Senior Client Account Manager - Dan. We throw a lot at him (normally with not much time to work with), and he always knocks it out of the park and finds a way to get our product from point A to point B efficiently. He is truly a joy to work with, we really appreciate his and the rest of the teams hard work.

16 February 2024
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Reply from Firstpoint Logistics

Thank you for such a glowing review, i will be sure to pass on your gratitude to Dan.

Rated 5 out of 5 stars

Still Delivering

I've worked with sameday couriers for 12 years and have always found that courier companies start by promising you the earth, but then get comfortable and offer quotes that aren't so good, send vehicles late or co-load, and can't provide a timely POD.

This company is different. Totally professional at all times, fast and exceptionally reasonable quotes, and their early promises are still being delivered.

23 February 2024
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Reply from Firstpoint Logistics

Thank you for such a lovely review, we pride ourselves on our customer service and it is great to hear you are happy with our services and our prices.

Rated 5 out of 5 stars

Excellent Service!

Chris, Amanda, Sienna and the team always give a fantastic service! They are prompt at replying to enquiries, and when delivery or collections are arranged the drivers are there ready on time. Could not fault them!

21 February 2024
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Reply from Firstpoint Logistics

Thank you Keith for taking the time to leave such a glowing review. Feedback for the team is always greatly appreicated.

Rated 5 out of 5 stars

Wonderful service

Wonderful service, quick, easy and very helpful! Thanks for the good work 👏

19 February 2024
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Reply from Firstpoint Logistics

Thanks Josh for a lovely review, i will pass this onto the team as they all love working with you.

Rated 5 out of 5 stars

Reliable and personal service 100% of the time

Five years with firstpoint and I'm still impressed! They've turned complex logistics into a breeze, especially for our sensitive lab samples. It's more than just delivery; it's like having an extra team member who's always ready to help, no matter the time of day or task given. Their understanding and efficiency have been crucial to our research's success. A real gem for anyone in the life sciences sector looking for reliability and great communication. Highly recommend!

Group Leader, Client Services

20 February 2024
Unprompted review
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Reply from Firstpoint Logistics

Thank you for taking the time to leave us such a glowing review, we always strive to give you the best experience, long may it continue :)

Rated 5 out of 5 stars

Since we had such a great experience

Since we had such a great experience, we recommended you to the other trusts taking part in the project, who may or may not have already been in contact.

Thanks again and take care Amanda

Sussex Hepatology Team

15 February 2024
Unprompted review
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Reply from Firstpoint Logistics

Thank you for taking the time to leave us such a lovely review, we feel very privileged to have helped you on this project and we're looking forward to continuing that support with your future transport requirements.

Rated 5 out of 5 stars

Excellent

Have used Firstpoint Logistics a couple of times now, Really like the fact I get updates on when goods have been collected / delivered through email, this is very helpful.
Ian is always happy to help & quotes are given quickly.
Over all very happy with the service I have received so far.

13 February 2024
Unprompted review
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Reply from Firstpoint Logistics

Thank you Stacey for taking the time to leave us such a lovely review. As a new customer to us it is great for us to receive feedback that you are happy with the service we provide, i will also pass this onto Ian, he will be chuffed.

Rated 5 out of 5 stars

Excellent service

We have used first point logistics on a couple of occasions now for large scale NHS England projects. Customer service was very friendly, we very much appreciated how responsive the team were and how adaptable they were at short notice when the courier routes were changing. The courier service was great, everything was delivered on time and live updates were given via email which was reassuring when we had a tight delivery deadline for this project. Would recommend.

Matt, NHS staff

11 September 2023
Unprompted review
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Reply from Firstpoint Logistics

Thank you Matt for taking the time to leave us such a lovely review, the team enjoyed helping you with these projects and providing you with the service you required. We look forward to working closely again on your future projects.

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