Firstcom Europe Reviews 

“I’ve had a very easy and smooth experience with the leasing side of the installation. Ellie has been extremely helpful and made the whole process stress-free.”

Carly, Jordan and Ellie at Firstcom Europe were an absolute pleasure to deal with. They are knowledgeable, responsive, and make the entire process of renewing the contract feel easy and stress-free. Everything is explained clearly, and followed through on every detail. They are professional and friendly and it made a big difference in the overall experience. I’d highly recommend working with them if you’re looking for reliable and genuinely helpful company.

Nigel & the team are very experienced in what they do. They soon got the job done and tidied up after themselves which is unusual nowadays!
Highly Recommend.

Callum came to us today to fix some issues we had following installation and what a credit. He stayed talked us through the whole system and make use of features we didn't know we had. This will help make our job easier. Thank you Callum

Very happy with exceptional service from Charlie in support who has been very patiently sorting out our Sharepoint / Onedrive setup. Charlie was able to work around our business needs and arrive at a successful outcome. He was very good at listening to our needs and explaining what he was doing in a way that we could understand given our IT knowledge.

We've always had a positive experience with Firstcom for our phone systems. Will sorted our issue out this morning at lightening speed, setting up different call groups within 10 minutes of me emailing. Thank you!

As a small business employing 8 people our broadband service is absolutely vital. We have now been a week with no phone or broadband service. We are piggy backing tills, computers and workshop consoles off our personal mobile phones, exceeding data plans. We can’t print receipts from the tills and everything is taking twice as long as it should. The stress increase is phenomenal, it’s our January sale! Aside from transferring our 2 phone lines to 1 staff mobile phone and reporting the fault to Openreach we have been left in the lurch. Engineers appeared during the week and said they’d found the fault about 400m away and would fix it next day, next day turned into Friday, Friday turned into ‘over the weekend’. We’ve had no response to recent emails, no offer of a loan 5G router. We pay you thousands of pounds a year and the support in this case had been nothing short of abysmal. Openreach don’t communicate with the end user, you’re their customer and you’re supposed to liase between us. We are just sat here in limbo struggling. Do better.

Carly Winrow couldn't of been any more helpful, also lovely to speak to.

Shout out to Ellie M at the Leasing team and also Laura L our Senior Account Manager. Both are an absolute pleasure to deal with - any queries are answered swiftly and they clearly go out of their way to ensure the very best customer care is delivered. Overall to date the team at firstcom have been fantastic ! We continue to use there services for several sites and have just renewed for another term. After some horrific experiences with BT, they have restored my faith in the telecoms industry. Bravo ! Gary (Professional Carers)

Absolutely outstanding service. We’ve used this company for years and they never disappoint, but this latest phone system upgrade was genuinely faultless. Every member of the team — sales, coordination, and engineers — was friendly, knowledgeable, and incredibly helpful throughout.

We expected at least some downtime during the installation, but there was zero disruption to our working day. The engineers did a fantastic job and everything was completed smoothly and efficiently.

Special thanks to Carly and Luke, who were both brilliant to deal with and made the whole process easy by answering every question quickly and clearly. I would 100% recommend this company.

Worst company ever, over price broadband products and bad customer service, if you have an issue inform ofcom ASAP
Trying to move away, rouge company

Both Charlotte and Luke have been very professional and helpful throughout the whole process and kept me up to date at all times.

We are a small preservation company based in the North East and have been with Firstcom for a number of years now. Our communication services are vital to our workflow and day to day running of the company. With recently moving to a new premises this is always a daunting task porting communication services, but the whole process has been enjoyable and seamless. Callum our on site engineer has been an absolute delight. Very knowledgeable, friendly and extremely helpful in explaining how our new systems work and the back end portal system, which allows us to make changes ourselves. The whole process has been a positive experience and can't thank everyone involved enough. Especially our main man Callum :). Was a pleasure dealing with you all.

Fraser / Contracts Manager (Dryfix Preservation LTD)

From start to finish our experience of this company in the installation of our new telephone system has been amazing.

Staff have been friendly and very informative and would recommend without hesitation.

Special thanks to Anthony, Mick, Nigel, Luke and Callam and not forgetting Charlotte in provision who has dealt with all our email correspondence.

Hi

The engineer who visited today Nigel .

He’s sorted all my internet and tidied all my wiring up !

Thank you

We have just had new phones installed and would like to thank Firstcomms for their excellent company service. Ashley and Ellie provided all the necessary information and kept us informed of the progress of the installation. We would also like to thank Joe and George who installed the phones system. They were both courteous and respectful when working around the school and explained how the phone system worked. The made sure we were happy with the installation and who to contact for any queries or help we may need. Thankyou Firstcomms

Just a quick thanks to the lovely Charlotte, she picked up my installation half way through as the other person left the company.
Charlotte was very helpful and always a pleasure to deal with,she thought out of the box to check our system before cutting off the analog line saving us from what could have been a disaster.

Paul Duffy Direct Care

We’ve been using Firstcom for over 15 years, the service has been faultless. And recently when moving DD’s we received personal service in a matter of hours and all banking was switched over efficiently.

From start to finish it's the high quality of customer service that makes this Company exceptional.

We were kept fully informed on all aspects of our order and the friendly approachable staff make it a delight ot deal with them.

The service team are always really polite, positive and responsive to any needs that we have. Although a rarity, when we need help or a fix, it happens quickly and smoothly.