I've been a Firstcall customer for a number of years, going back to when Rodney was the big cheese, and throughout that time the service provided has been good. By goo, I mean they've never let me dow... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First call are a good company to deal with. I've been buying black and white film and processing chemicals from Firstcall for a few years now. I recently bought some Adox developer and fixer. It arri... See more
Company replied
Been trading with Firstcall since the 90s when it was all mail order and now the service is better than ever. Gill in customer services is excellent and a credit to your business. Wide range of fi... See more
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An excellent company. A first rate website meant I found just what I needed quickly and easily. Faultless check out and delivery quickly and easy. I’ve been out of film photography for a while but it’... See more
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Company details
Written by the company
For 33 years we’ve been offering specialist photographic knowledge and value for the Traditional, Digital and Artisan Photographer. Our strength is analogue photography. We bring a diverse and often unique range of these specialist products to market backed by unrivalled and comprehensive customer service about how to get the best from the purchases you make.
Contact info
Firstcall Photo, Spectrum Point, 164 Clapgate Lane, B32 3DE, Birmingham, United Kingdom
- 01823413007
- sales@firstcall-photographic.co.uk
- firstcall-photographic.co.uk
4.8
Excellent
89 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and efficient.
I ordered online and they kept me fully informed of when the order would be despatched. The equipment arrived quickly, as ordered and in perfect condition. Very good service. Would certainly use them again and recommend them,
1 June 2026
Unprompted review
I have been using them for a few years…
I have been using them for a few years now for films and developers. Never had the slightest issue with them, a highly recommend business.
15 June 2026
Unprompted review
Fair price
Fair price, good communication about order and delivery schedule. Very well packaged
26 May 2026
Unprompted review
Reply from Firstcall Photo
Hi Phil,
Thank you for the great review, we really appreciate it.
We’re pleased to hear you were happy with the pricing, communication, and delivery process. We also take a lot of care when packing orders, so it’s great to know everything arrived safely and well protected.
Thanks again for your support, and we hope to help you again soon.
All the best,
Firstcall Photographic
Item delivered in good time and exactly…
Item delivered in good time and exactly as desired! Thank you for stocking
26 May 2026
Unprompted review
Reply from Firstcall Photo
Hi Alexander,
Thank you for the great review, we really appreciate it.
We’re delighted to hear your order arrived quickly and was exactly what you were looking for. It’s also great to hear that we’ve been able to stock the product you needed, as we know some analogue and specialist photographic items can be difficult to find.
Thanks again for your support, and we hope to help you again soon.
All the best,
Firstcall Photographic
Good stuff from Firstcall.…
I've been a Firstcall customer for a number of years, going back to when Rodney was the big cheese, and throughout that time the service provided has been good. By goo, I mean they've never let me down. I use quite a bit of "budget-priced" film and chemicals for testing cameras after tinkering, and Firstcall provide what I need, all in one spot. So, I would say Firstcall are to be highly recommended on both price and service, and many thanks to them, and may they keep on keepin' on.
12 May 2026
Unprompted review
Reply from Firstcall Photo
Hi Jan,
Thank you for the wonderful review and for your support over the years, it really means a lot to us.
It’s great to hear that we’ve consistently been able to provide the products and service you need. We know how useful it is to be able to get everything in one place, especially when you’re regularly testing and tinkering with cameras, so we’re pleased that our range of film and chemistry has been able to support that.
It’s also lovely to hear a mention of Rodney. Firstcall has a long history in the analogue photography world, and we’re proud to continue supporting photographers today.
Thank you again for your kind words and recommendation. We’ll certainly do our best to keep on keepin’ on!
All the best,
Firstcall Photographic
Fast and efficient company to deal with…
Fast and efficient company to deal with and it’s great that they are supporting the analogue community with a good range of products.
26 May 2026
Unprompted review
Reply from Firstcall Photo
Hi Neil,
Thank you for the great review, we really appreciate it.
We’re delighted to hear you’ve found us fast and efficient to deal with. It’s also wonderful to hear your comments about our analogue range. Supporting the analogue photography community is something we’re passionate about, and we work hard to offer a broad selection of film, darkroom supplies, and specialist products to help keep traditional photography thriving.
Thanks again for your support, and we look forward to helping you again soon.
All the best,
Firstcall Photographic
Great service
Great service - when old-school film is hard to get it really makes life better when dealing with people that want to help.
15 March 2026
Unprompted review
Reply from Firstcall Photo
Hi Duncan,
Thank you for the fantastic review, we really appreciate it.
It’s great to hear that our team has been able to help, especially when sourcing film can sometimes be a challenge. We know how important it is to keep analogue photographers shooting, so we do our best to maintain a strong range and provide helpful advice whenever we can.
Thanks again for your support, and we look forward to helping with your next film order.
All the best,
Firstcall Photographic
Bookmark for analogue photographer needs
Firstcall-photographic lives up to its name - it's my first stop when I need something analog (film or chemicals). I've been using the service for years and have never had any problems. Highly recommend it.
1 May 2026
Unprompted review
Reply from Firstcall Photo
Hi Dmitry,
Thank you for the fantastic review and for your continued support over the years. We’re really pleased to hear Firstcall has become your go-to place for film and darkroom supplies.
Reliability and stocking a strong analogue range are both hugely important to us, so it’s lovely to hear that reflected in your experience. Thank you as well for the recommendation, it really is appreciated.
Warm regards,
Firstcall Photographic
Been trading with Firstcall since the…
Been trading with Firstcall since the 90s when it was all mail order and now the service is better than ever.
Gill in customer services is excellent and a credit to your business.
Wide range of film and darkroom goodies all under one roof
11 May 2026
Unprompted review
Reply from Firstcall Photo
Hi Andrew,
Thank you for your continued support over so many years. Hearing from customers who have been with us since the mail order days really means a lot to the whole team. We’re especially pleased to hear your kind words about Gill, we’ll be sure to pass them on to her.
Warm regards,
Firstcall Photographic
Genuine and efficient
The company were quick to get in touch to sort out my queries. I would have confidence in using them again as being attentive, knowledgeable and the staff are interested in supplying actual information rather than the usual internet fob off.
30 April 2026
Unprompted review
Reply from Firstcall Photo
Hi,
Thank you for the brilliant review. We’re really pleased to hear you found the team attentive, knowledgeable, and genuinely helpful when answering your queries. We always try to provide honest, useful advice and real product knowledge, so it’s especially nice to hear that stood out compared to the typical online experience.
We truly appreciate your support and look forward to helping again in the future.
Warm regards,
Firstcall Photo
Firstcall photo have definitely earned…
Firstcall photo have definitely earned that name. They will certainly be my first port of all for photo equipment going forward. They were not only prompt, but also got in touch to help me get my products delivered as soon as possible. Proactive and helpful and great prices.
30 April 2026
Unprompted review
Reply from Firstcall Photo
Hi Chris,
Thank you for such a fantastic review. We’re really pleased to hear the team was able to help get your order to you as quickly as possible. Providing proactive, helpful service is something we genuinely care about, so it’s lovely to hear that reflected in your experience.
We truly appreciate your support and look forward to helping with your future photo gear needs.
Kind Regards,
Firstcall
Always great!
Always great, quick, reliable delivery too. Great range of products. Highly recommend!
27 April 2026
Unprompted review
Reply from Firstcall Photo
Hi Martin,
Thank you for the great review and recommendation. We’re really pleased to hear you’ve consistently had a positive experience with us, from the product range through to the quick and reliable delivery.
We truly appreciate your continued support.
Warm regards,
Firstcall Photo
Excellent Comms and service
Excellent Comms and service. There was a problem with the product (nothing Firstcall could control). They fixed it instantly. I'll certainly be back
13 April 2026
Unprompted review
Reply from Firstcall Photo
Hi Spiri,
Thank you for the fantastic review. While we’re sorry there was an issue with the product, we’re really pleased to hear the team was able to resolve it quickly for you.
Great communication and aftersales support are both really important to us, so it’s lovely to hear that reflected in your experience. We truly appreciate your support and look forward to seeing you again soon.
Warm regards,
Firstcall Photo
Very helpful customer service with a…
Very helpful customer service with a great range of products often not available elsewhere. Can be a little pricey on delivery if placing a small order. Otherwise excellent!
21 April 2026
Unprompted review
Reply from Firstcall Photo
Hi James,
Thank you for the great review and for your honest feedback. We’re really pleased to hear you’ve found our customer service helpful and enjoyed the range of products we stock, especially some of the harder-to-find items.
I can see that some of your older orders pre-date our new shipping pricing, so let me give you the latest on those!
For smaller, lightweight, and lower value items, we offer a £4.50 Royal Mail service, which is a cost-effective option for products that can safely go through the postal network. For larger, heavier, or regulated items such as chemicals, we use UPS, which is more expensive at £9 but provides a fully tracked and insured courier service.
Both of these options are free of charge on orders over £150.
Thanks again for your feedback and support.
All the best,
Firstcall Photo
Used Firstcall Photo often.
I have used Firstcall Photo several times and have found that my purchases arrived safely and in good time. I have never had any problems with their service and will no doubt use them again.
13 April 2026
Unprompted review
Reply from Firstcall Photo
Hi James,
Thank you for your continued support and for taking the time to leave us a review. We’re really pleased to hear your orders have consistently arrived safely and on time, and that you’ve always had a positive experience with our service.
We truly appreciate your repeat custom and look forward to helping again in the future.
The Firstcall Team
Efficient service
I ordered a Valoi Easy 35 scanner, which was well packed and delivered promptly by tracked delivery. It's straightforward to use, giving good results in much less time than a conventional film scanner.
13 April 2026
Unprompted review
Reply from Firstcall Photo
Hi Robert,
Thank you for the great review. We’re pleased to hear the VALOI Easy35 arrived quickly and well packed, and that you’re already getting good results from it.
It’s a fantastic option for speeding up film scanning workflows, so it’s great to hear it’s working well for you. We really appreciate your support.
Warm regards,
Firstcall Photo
Reliable delivery of darkroom chemistry.
16 April 2026
Unprompted review
Reply from Firstcall Photo
Hi Mi,
Thank you for the great review. We’re really pleased to hear your darkroom chemistry arrived safely and reliably. We know how important dependable delivery is when you’re in the middle of a project.
We appreciate your support and hope to see you again soon.
Warm regards,
Firstcall
Reply from Firstcall Photo
Hi Shannon,
Thank you for the lovely review. We’re really pleased to hear you were happy with both the communication and service you received.
We appreciate your support and hope to see you again soon.
Warm regards,
Firstcall Photo
Had exactly what I wanted at a…
Had exactly what I wanted at a competitive price, and got it to me very quickly.
1 April 2026
Unprompted review
Reply from Firstcall Photo
Hi, Thank you for the great review. We’re really pleased to hear we had exactly what you were looking for, and that it reached you quickly too.
We really appreciate your support and hope to see you again soon.
Warm regards,
Firstcall Photographic
Great website and good value
The website is easy to use and full of useful information on products so you can make an informed decision. There are special offers. Always worth browsing. Next day delivery if you order early in the day. They make contact with you to advise about alternative products.
9 April 2026
Unprompted review
Reply from Firstcall Photo
Hi Howard,
Thank you for the great review, we really appreciate it.
Glad to hear you’ve found the website easy to use and the product information helpful, that’s something we put a lot of effort into so customers can make informed decisions. Thanks again for your support, and for taking the time to share your experience.
All the best,
Firstcall Photo
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