Firmoo Reviews 2,884

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting their durability and stylish designs, which frequently receive compliments. Many find the prices incredibly reasonable, offering significant savings compared to traditional opticians without compromising on quality. The ordering process is generally described as easy and straightforward, with a wide selection of frames and lens options available. Delivery is often quicker than expected, and the overall value for money is a recurring positive theme. However, some people mentioned issues with delivery, including lost parcels by couriers or delays beyond the promised express shipping timeframe. A few other people also felt that the lenses were not always accurate to their prescription or that transitional lenses stopped darkening prematurely. There were also instances where orders were cancelled without explanation or frames were uncomfortable due to weight or fit.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality of glasses and frames,... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent quality of glasses,... See more

Price

Customers had positive experiences with price, consistently praising the affordability and value for money,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick... See more

Order

Reviewers mention positive feedback about their ordering experience, highlighting the ease of the process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous glasses at a very reasonable price , I have clear lens and some frames with advanced varifocals , also transition lens on a couple of pairs that are lovely brown tinted when out in the sun .I... See more

Rated 5 out of 5 stars

Really pleased with my prescription sunglasses, they arrived quicker than the estimated time and they fit perfectly. A bargain with polarised lenses costly only a quarter of the price my local opticia... See more

Rated 5 out of 5 stars

Customer service is absolutely fantastic with this company & help with any questions or problems.They sort it swiftly & resolve any problems instantly. The glasses are of great quality & are fantast... See more

Rated 5 out of 5 stars

Firmoo offer a great selection of glasses for ridiculous value for money. My current glasses have lasted much better than my previous designer ones and cost about an 8th of the price. Will be ordering... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Beautiful glasses at a really good…

Beautiful glasses at a really good price, especially good if you’re looking for something a little bit different to what’s on the high street, very simple to be beer your prescription and the glasses are of high quality I honestly wouldn’t get them from anywhere else now

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Firmoo have been great

Firmoo have been great! Quick delivery, accurate lenses for my prescription and their frames are super cute and original compared to high street brands. I like that affordability doesn't mean I have to compromise on quality :)

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Ordering was really straightforward, with step by step instructions and there are so many frames to choose from. Unfortunately I chose a pair that when I tried on they were slightly small and the reading part of the lens was a little low in my face. This was my error in choosing the wrong style frames, however Firmoo exchanged them at no cost for a different pair and also gave me helpful advice in choosing a new frame style.
The new pair arrived within 10 days and are just perfect.
The cost was good and they look and feel good quality.
I would definitely recommend them.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

I purchased three frames and all high…

I purchased three frames and all high quality and reasonable. I just wish lense options had more discounts. But overall great experience.

30 January 2026
Unprompted review
Firmoo logo

Reply from Firmoo

Hello Ima,

Thank you so much for taking the time to share your review!

Your feedback is important to us, and we will be sure to pass it along to our relevant teams for consideration as we continue to improve our offerings.

We hope to serve you again soon.

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

After sales at Firmoo is top notch!

I was so impressed with the after salesteam at Firmoo. When glasses weren't what I was expecting, Firmoo were quick to offer me a generous full refund or exchange, two fantadtic options.
I opted for an exchange, and was send a voucher code for the full cost within the hour - at the week end too!
Great range of funky, different frames, but something for everyone.
Thanks Firmoo, a dedicated customer 👍

31 January 2026
Unprompted review
Rated 4 out of 5 stars

Slightly long on delivery but good quality glasses

it took some time but the Glasses are cool. got some getting used to but I now use them often.

20 December 2025
Unprompted review
Firmoo logo

Reply from Firmoo

Hello Barbora,

Thank you so much for taking the time to share your review!

We are continuously working to optimize our shipping processes and logistics partnerships to shorten delivery times and improve the overall experience for our customers.

We truly value your support and hope to serve you again soon.

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

Absolutely brilliant company I highly recommend them!

I had a few hiccups with my order. The opticians gave me the details over the phone and I ordered my glasses. When they arrived they were completely wrong I could see far away and nothing up close. So I got the actual prescription from the opticians and sent it in with my order. The glasses were sent out perfect. Loved them. I had one issue with the plastic quality they kept squeaking when moving or wearing them. So 3rd time lucky I got a perfect pair and have tested them thoroughly before writing my review.

I must say their customer service were extremely patient and helpful especially with the first set which wasn’t their fault. Would highly recommend the anti blue light coating is amazing and protects my eyes it was cheap also! Highly recommend and I will be buying more from them in the future. Thank you for a great shopping experience.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Just received my first order from…

Just received my first order from Firmoo and im absolutely delighted with my new specs , I paid a fortune from specsavers and I must say that theese are a better fit .Really happy with them and customer services are fantastic helpful and polite .I highly recommend Firmoo for your next specs , just make sure you have an up to date prescription and know your PD numbers .My glasses are clear , I can see perfectly in them

29 January 2026
Unprompted review

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