Fabulous glasses at a very reasonable price , I have clear lens and some frames with advanced varifocals , also transition lens on a couple of pairs that are lovely brown tinted when out in the sun .I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Contact info
United Kingdom
- 0808 178 6208
- service@firmoo.co.uk
- firmoo.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful glasses at a really good…
Beautiful glasses at a really good price, especially good if you’re looking for something a little bit different to what’s on the high street, very simple to be beer your prescription and the glasses are of high quality I honestly wouldn’t get them from anywhere else now
Glasses were lovely good price to
Glasses were lovely good price to. Both pair come in a case and a cleaning cloth
Fast shipping
Fast shipping! Amazing quality and really cute glasses
Fantastic glass so many different…
Fantastic glass so many different styles and shapes and such a good price
Good glasses same as picture fast…
Good glasses same as picture fast delivery
Always had a fantastic experience with…
Always had a fantastic experience with firmoo - had several pairs over the years an will continue using in the future!
Firmoo have been great
Firmoo have been great! Quick delivery, accurate lenses for my prescription and their frames are super cute and original compared to high street brands. I like that affordability doesn't mean I have to compromise on quality :)
So easy and fun to pick a pair of…
So easy and fun to pick a pair of glasses. Try on before you buy. Easy to add my prescription too.
I have used you several times really…
I have used you several times really easy and quick to use great selection of glasses they always come quickly and have never been dissapounted. Great service
Firmoo has always been my go to for glasses!
Firmoo has always been my go to for online prescription glasses! The turn over time is super fast and the quality is incredible. I will never buy my glasses from a high street store again!
Fast delivery
Fast delivery, good value , excellent glasses, would recommend.
Outstanding service
Ordering was really straightforward, with step by step instructions and there are so many frames to choose from. Unfortunately I chose a pair that when I tried on they were slightly small and the reading part of the lens was a little low in my face. This was my error in choosing the wrong style frames, however Firmoo exchanged them at no cost for a different pair and also gave me helpful advice in choosing a new frame style.
The new pair arrived within 10 days and are just perfect.
The cost was good and they look and feel good quality.
I would definitely recommend them.
I purchased three frames and all high…
I purchased three frames and all high quality and reasonable. I just wish lense options had more discounts. But overall great experience.

Reply from Firmoo
After sales at Firmoo is top notch!
I was so impressed with the after salesteam at Firmoo. When glasses weren't what I was expecting, Firmoo were quick to offer me a generous full refund or exchange, two fantadtic options.
I opted for an exchange, and was send a voucher code for the full cost within the hour - at the week end too!
Great range of funky, different frames, but something for everyone.
Thanks Firmoo, a dedicated customer 👍
Slightly long on delivery but good quality glasses
it took some time but the Glasses are cool. got some getting used to but I now use them often.

Reply from Firmoo
Absolutely brilliant company I highly recommend them!
I had a few hiccups with my order. The opticians gave me the details over the phone and I ordered my glasses. When they arrived they were completely wrong I could see far away and nothing up close. So I got the actual prescription from the opticians and sent it in with my order. The glasses were sent out perfect. Loved them. I had one issue with the plastic quality they kept squeaking when moving or wearing them. So 3rd time lucky I got a perfect pair and have tested them thoroughly before writing my review.
I must say their customer service were extremely patient and helpful especially with the first set which wasn’t their fault. Would highly recommend the anti blue light coating is amazing and protects my eyes it was cheap also! Highly recommend and I will be buying more from them in the future. Thank you for a great shopping experience.
Just received my first order from…
Just received my first order from Firmoo and im absolutely delighted with my new specs , I paid a fortune from specsavers and I must say that theese are a better fit .Really happy with them and customer services are fantastic helpful and polite .I highly recommend Firmoo for your next specs , just make sure you have an up to date prescription and know your PD numbers .My glasses are clear , I can see perfectly in them
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







