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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, flattering fit, and attractive designs. Many people highlight the exceptional customer service, describing it as responsive, helpful, and customer-centric, often going above and beyond to resolve issues. The efficiency of order processing and shipping is also frequently commended. However, some customers also noted issues with sizing, occasionally finding items to be too large or too small. A few reviewers expressed dissatisfaction with specific product features, such as the stud button on cargo leggings or the size of pockets. There were also occasional reports of orders not being received or delays in delivery, and a small number of people mentioned receiving generic responses from customer service regarding order issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the exceptional... See more

Quality

Consumers find quality to be positive, consistently praising the high-quality materials, exceptional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its promptness,... See more

Order

People report positive experiences with order. Many customers express satisfaction with their orders, noting... See more

Service

Users describe positive interactions with service, highlighting it as excellent and top-notch. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top notch and super prompt customer support and is so customer centric. One of my best experiences ever! Plus they are generous with discounts. Firm Abs products are unique in not just style but cu... See more

Company replied

Rated 5 out of 5 stars

Firm abs has great quality material that lasts years! Several years ago I ordered my first pair of black cargo leggings and they have retained their shape, fit, and color. It's also very figure flatte... See more

Company replied

Rated 5 out of 5 stars

Honestly the quality and the fit and the style of everything is so amazing, super happy with everything I got (specially the back and white set + crop black/white jacket) - highly recommend them! And... See more

Company replied

Rated 5 out of 5 stars

I am absolutely thrilled with my orders from Firmabs! 💖 The products are top quality, fit perfectly, and look just as amazing as in the pictures. The customer service is incredibly friendly, helpful... See more

Company replied


Company details

  1. Activewear Store

Written by the company

FIRM ABS is a professional fitness apparel brand that serves fitness enthusiasts from all around the world. Unique designs, flattering style, comfortable & quality material. You can always find the sportswear you need for fitness on FIRM ABS only official store: https://www.firmabs.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I LOVE THE MATERIAL

I LOVE THE MATERIAL, THE CUSTOMER SERVICE IS THE BEST,

29 July 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

We’re so happy to hear that you love the material — and thank you for your kind words about our customer service! 😊

Your support truly means a lot to us. If there’s anything else we can help you with, just let us know — we’re always here for you!

Rated 5 out of 5 stars

Absolutely amazing!

Honestly the quality and the fit and the style of everything is so amazing, super happy with everything I got (specially the back and white set + crop black/white jacket) - highly recommend them! And the customer service regarding any size issues or questions you have via email? They are among the besssstttt companies I’ve ever purchased anything from! Placing another order this week now that I know my sizing better from my first order!

10 July 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Wow – thank you so much for your incredibly kind words! 💖
We're beyond happy to hear that you love the quality, fit, and style of your items – especially the black and white set and the crop jacket (great picks!).

It also means a lot to us that you had a positive experience with our customer service team — we’re always here to help!

We can’t wait to see what you pick out in your next order. 😊 If you ever need anything else, don’t hesitate to reach out.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very helpful to every subject or question about your purchase.

21 July 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind words! 😊
We’re truly happy to hear that you had a great experience with our customer service. Your support means a lot to us!

If you ever need anything else or have any further questions, we're always here to help.

Have a wonderful day!

Rated 5 out of 5 stars

Fantastic service

The prodocts are great, really. The bras hold up, the leggings are really flattering and they are reasonably priced.
But what I really loved was the service.
Fast replies, very polite and to the point, very helpful!
I ordered a size that ended up not fitting me, and Katie was great about it. My new leggings are on the way in a matter of a couple of days- and taking into consideration the time differences and the fact that I actually took time to reply, this is really good.
So yes, strongly recommend on all fronts.

16 July 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you’re happy with the quality of our products — and even more so that you felt well taken care of throughout the process.

It truly means a lot to us that you appreciated the service and support, and we’ll be sure to pass your kind words along to Katie and the rest of the team. 💛

We’re so glad we could help with the size exchange and get your new leggings out to you quickly. Your satisfaction is our top priority, and your recommendation means the world to us!

Rated 5 out of 5 stars

This company is amazing

This company is amazing. I bought the wrong size leggins & they sent out the next size up without charging me. Ive never had that before from anywhere. Products arrived quickly aswell. Will definitely be buying again from these guys to show my appreciation

30 June 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind words! We're so happy to hear that you had a great experience with us. 😊

Our goal is always to make sure our customers feel supported and appreciated, and we’re glad we could help with the size issue quickly and hassle-free.

We’re truly grateful for your support and can’t wait to have you shop with us again. If there’s anything you ever need or any questions you have, we’re always just an email away.

Thanks again for your trust and kind feedback — it means the world to us!

Rated 5 out of 5 stars

Great quality of leggings☺️

Great quality of leggings. They’re exactly as shown on the website and absolutely great service.
I will definitely be ordering more close from them.

15 July 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your wonderful feedback!

We’re so happy to hear that you loved the leggings and had a great experience with our service. Your support means the world to us, and we can’t wait to serve you again soon.

If you ever need help with sizing, styles, or anything else, we’re always here for you!

Warm regards,

Rated 5 out of 5 stars

I’m very impressed with the quality of…

I’m very impressed with the quality of the sportswear – the materials are durable, breathable, and feel great on the skin. The fit is perfect and holds up well even during intense workouts.
What really stood out to me was the customer service: quick responses, friendly communication, and very helpful with size recommendations. I felt truly valued as a customer.

14 July 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind words! 💛

We’re absolutely thrilled to hear that you’re happy with the quality of our sportswear and that it performs well during your workouts — that means everything to us! We also take great pride in our customer service, and it’s so rewarding to know that you felt supported and valued throughout your experience.

Rated 5 out of 5 stars

This is my second purchase

This is my second purchase. I love the brand, the designs, materials, and the excellent service. I will continue to purchase!

4 July 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

We're truly honored to have you as a returning customer. It means a lot to hear that you love our brand, designs, and materials — and that our service has made a positive impression on you. Your trust and satisfaction are exactly what we strive for.

We can't wait to serve you again soon — and we’ll keep working hard to bring you the best in both style and performance 💪✨

Rated 5 out of 5 stars

Hands down the best leggings out there.

Hands down the best leggings out there.

I’m a trainer, figure class bodybuilding athlete, and in the gym almost every day – and I only wear Firm Abs Cargo Leggins since the day i first tried them.
The fit is absolutely perfect. Nothing slips, nothing digs in, and the quality is better than anything I’ve tried (and I’ve tried a lot).

They look amazing, hold up through every session, and make me feel strong and confident every time I train and also in my freetime.

Can’t recommend them enough.

i never had any problem with return policy and packages allways have arrived

11 July 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

We are truly honored to hear that as a dedicated trainer and athlete, you choose to wear Firm Abs Cargo Leggings every day — that means the world to us.

We’re thrilled that the fit, performance, and quality meet your high standards, both in training and in your free time. Your words about feeling strong and confident are exactly what we hope to bring to every customer.

It’s also wonderful to hear that you’ve had a smooth experience with our shipping and return process — thank you for sharing that.

We appreciate your loyalty and recommendation more than you know. You're an inspiration!

Rated 5 out of 5 stars

Great quality and customer service

This was my first time purchasing from Firm Abs, and it was a really good experience! The items took a while to get here, but they were high quality and exactly as shown on the site. I had one item I wanted to either return or exchange, and their customer service was very helpful and made it easy. They gave me my options and immediately processed it once I decided on what I wanted. Highly recommend!

10 July 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your thoughtful feedback and for giving FIRM ABS a try for the first time! We’re so happy to hear that you’re satisfied with the quality of our products and that our customer service could assist you smoothly with your return/exchange.

Your recommendation means a lot to us, and we’ll keep working hard to bring you even better experiences in the future.

Rated 5 out of 5 stars

Great service!

I’m extremely pleased with my experience with FiRM ABS! The clothing is of great quality, and the customer service is truly outstanding. When I needed to make an exchange, their team responded very quickly and made the process smooth and easy. I'm genuinely happy with the entire transition and how well everything was handled. Thank you for the exceptional service!

23 June 2025
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind words! We're so happy to hear that you love the clothing, fast delivery, and our customer service. 💛 Your support means the world to us!

We can't wait to have you back for more FIRM ABS looks. Stay strong and stylish!

Rated 1 out of 5 stars

Ordered for 160 euro's and Order did…

Ordered for 160 euro's and Order did not arrive...

24 June 2025
FIRM ABS logo

Reply from FIRM ABS

Thank you for reaching out to us. I’ve checked your order, and according to the latest tracking update, your package JVGL06315972001407918796 has already arrived in the Netherlands and is currently with the local delivery company.

It should be delivered to you very soon. Please keep an eye on your tracking updates for the final delivery. If you haven’t received it within the next few days, please let us know and we’ll assist you further.

Rated 5 out of 5 stars

Love the gear love the service

Love the gear love the service

24 June 2025
FIRM ABS logo

Reply from FIRM ABS

Thank you so much! We’re thrilled to hear that you love both our gear and our service. Your support means everything to us! 💪✨

We’ll keep working hard to bring you the best. Can’t wait to see you rocking more FIRM ABS looks!

Rated 5 out of 5 stars

Best experience and clothes ever!

Best experience and clothes ever!
This is one of the best companys and cliënt services i ever experienced on the internet! I have a ton of sportswear bought with them now. The quality is great! The look is great! The cliënt service is the best! Even if i made the miatake myaelf by ordering to small by mistake! Love Firmabs!

2 July 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your wonderful feedback! 🧡 We’re truly grateful for your support and so happy to hear that you love our products and service. Your kind words mean the world to our team!

If you ever need any assistance with sizing or have any questions, we’re always here for you. We look forward to providing you with more great activewear in the future. 💪✨

Stay strong and stylish with FIRM ABS!

Rated 5 out of 5 stars

Comfy

I like how the fabric is so comfy though it's summer time. I wear them to work coz it covers my legs from the sun but it doesn't feel like it's summer inside.

22 June 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your feedback! We’re really glad to hear that you find the fabric comfortable, especially during summer. It’s great that our leggings provide sun protection while still keeping you cool and comfortable at work.

Rated 5 out of 5 stars

I’m honestly so impressed with this…

I’m honestly so impressed with this brand—not just for their high-quality fabric (which feels amazing, by the way), but for their outstanding customer service. That kind of generosity and customer care is rare these days.This experience made me love the brand even more. I’ll absolutely continue to buy every set and every piece I fall in love with. It’s not just about the clothes—it’s about how a brand treats you. thank you so much guys you are amazing.

1 July 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind and heartfelt words! We’re truly touched and grateful to hear that you appreciate both our products and our customer service.

Your support means the world to us and inspires us to keep delivering the best for amazing customers like you. We look forward to providing you with many more pieces you’ll love.

Thanks again for being part of the Firmabs family!

Rated 5 out of 5 stars

I really love the style of this brand

I really love the style of this brand. I wear the jackets at work and get asked a lot about where I get it. The cargo leggings are very popular at the gym too. The customer service is great! They responded quickly and dealt with the issue better than I expected without any hassle.

30 June 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind words! We're thrilled to hear that you love our styles and that our jackets and cargo leggings are getting noticed — that truly makes our day! 😊

It also means a lot to us that you had a great experience with our customer service. We always strive to make things right, and your satisfaction is our top priority.

We appreciate you sharing FIRM ABS with others — thank you for being such an amazing part of our community!

Rated 5 out of 5 stars

The most flattering and the best quality of work-out clothing

Firm abs has great quality material that lasts years! Several years ago I ordered my first pair of black cargo leggings and they have retained their shape, fit, and color. It's also very figure flattering. I've made orders here and there over the years and the fit and quality remain exceptional. And if there are ever any issues with your order the Firm abs team has the best custom service I have ever had.

30 June 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind words and continued support over the years — it truly means the world to us!

We’re thrilled to hear that your cargo leggings have stood the test of time and continue to deliver the fit, quality, and style you love. Knowing that our products make you feel great is exactly why we do what we do.

And thank you as well for your appreciation of our customer service team — we're always here to support you however we can.

We can’t wait to keep providing you with pieces you’ll love for years to come. 💪🖤

Rated 1 out of 5 stars

No stars !

I’d give no stars if I could 4 emails I have sent explaining the leggings I bought has marks all over them not just on one pair on two I’ve not even had a response from them …terrible customer service !!

18 June 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hi there,

We’re truly sorry to hear about your experience and for the frustration caused. We completely understand how upsetting this must be.

Unfortunately, we’ve recently encountered technical issues with our email system, resulting in many of our replies not being successfully delivered. While we have responded to your messages, it’s possible our emails didn’t reach your inbox.

To ensure communication, we’ve also tried reaching out via our alternative Gmail account: firmabsaff@gmail.com.
Could you please check your spam/junk folder to see if our messages landed there?

If you still don’t see any messages from us, feel free to reach out again at support@firmabs.com, and we’ll make sure your issue is resolved promptly.

We deeply appreciate your patience and sincerely apologize for the inconvenience.

Best regards,
FIRM ABS Support Team

Rated 5 out of 5 stars

I love Firmabs so much

I love Firmabs so much. Quality is off the charts, and so comfortable!

6 June 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you so much for your kind words! 💛
We’re absolutely thrilled to hear that you love FIRM ABS and that our quality and comfort meet your expectations.

Your support means the world to us, and we can’t wait to bring you even more pieces you’ll love!

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