Ordered 45 lengths of 10mm Intumescent strip. Delivered within 2 days. Product appears good quality and easy to cut to length using “stanley blade” snips. Lets hope it is never tested…! Overall a grea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good products at good prices. Delivered quickly and as ordered. Also the suggested products, appeared focused and directed me to a second product (Fire sealant) which complemented my intended purcha... See more
Company replied
I have bought several different products in the last twelve months And Fire Seals have been helpful, considerate and super efficient posting the goods There range of fire protection goods covers... See more
Company replied
I ordered the intumescent seals to match those that had already been installed (by others). I had a few issues before finding the Fire Seals Direct web site, it’s was easy to use and the items came th... See more
Company replied
CCE Applique - Surface Mounted Drop Down Seal - 830mm
(32)
Pyroplex Fire & Smoke Seal Intumescent Strip, Brush, 10mm x 4mm x 2.1m, White
(21)
CCE Applique - Surface Mounted Drop Down Seal - 930mm
(20)
Pyroplex Intumescent Pipe Collar - 110mm 2hr
(14)
CCE Applique - Surface Mounted Drop Down Seal - 730mm
(14)
Pyroplex Fire & Smoke Seal Intumescent Strip, Brush, 15mm x 4mm x 2.1m, White
(11)
Little Fingers Slimline Finger Guard Protection Push Side 1.95m - White
(10)
Lorient LAS1010 Batwing Acoustic & Smoke Seal – 10mm x 10mm – White
(10)
Pyroplex Fire & Smoke Seal Intumescent Strip, Single Fin, 15mm x 4mm x 2.1m, White
(8)
Pyroplex Fire & Smoke Seal Intumescent Strip, Single Fin, 10mm x 4mm x 2.1m, White
(7)
Company details
- Fire Protection System Supplier
- Construction Equipment Supplier
- Fire Protection Equipment Supplier
- Fire Protection Service
About FireSealsDirect
Written by the company
Fire Seals Direct
Written by the company
- Your Trusted Supplier of Fire Door & Fire Stopping Products
- With over 40 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose Fire Seals Direct for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.
Our Shipping Promise
Next Working Day Delivery Before 4pm
Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.
Contact info
Dyffryn Park, 1 Alder Ave, CF82 7TW, Hengoed, United Kingdom
- 02920857959
- customercare@firesealsdirect.co.uk
- firesealsdirect.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fire door seals
Hi
Fast efficient service. good communication. Pleased with my purchase. Jeff
17 December 2025
Reply from FireSealsDirect
Good morning Jeff and Happy New Year.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Products are excellent but their picking and delivery are poor
Products are excellent but their picking list following an order is confusing as items that were not picked up still appears on the list only to realise upon receipt a number of items missing and have to chase up for them to make good. Also, the delivery company - DX Express, which is contracted out need to improve their services as imprompt, as in delayed, at times for days as opposed to next day, seriously undermines ongoing projects.
20 December 2025
Reply from FireSealsDirect
Good morning Aryan and Happy New Year.
Thank you so much for taking the time to leave us a review.
This is great feedback, and I am so sorry that we, through the courier, have let you down, I can see the order was delivered on the 29th, any issues please let us know.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Reply from FireSealsDirect
Good morning Ray and Happy New Year.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great service, product availability and fast shipment
I purchased several items to make good my apartment’s fire door on three separate occasions and every time the service was exemplary, with great product availability and fast delivery. My experience with Fire Seals Direct has been excellent.
15 December 2025
Reply from FireSealsDirect
Good morning Dimitrios,
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your orders.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and a fabulous Christmas.
Richard
Did exactly what they said they would…
Did exactly what they said they would and because I could not be in to receive the parcel the courier opened my garage using Keysafe key as arranged, great experiencing all the way
12 December 2025
Reply from FireSealsDirect
Good morning Neil, Hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and a fabulous Christmas.
Richard
Reply from FireSealsDirect
Good morning Roland,
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Always problems with delivery service
Always problems with delivery service
Very poor and the orders never turn up when they should
Would probably never use again
10 December 2025
Reply from FireSealsDirect
Good morning,
Thank you so much for taking the time to leave us a review.
My greatest apologies on the delay of this order as it should have been delivered and this is very disappointing especially for yourself and your client, I can see that the order has been cancelled for a refund.
There were issues within the transport network which impacted the delivery, and we are working with our courier partners to help improve the service and avoid these issues going forward.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We hope to continue working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Reply from FireSealsDirect
Good morning Grzegorz,
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Reply from FireSealsDirect
Good morning Keiran,
Thank you so much for taking the time to leave us a review.
My greatest apologies on the delay of this order as it should have been delivered and this is very disappointing especially for yourself. I can see these have now been rebooked for the 05/01/26.
There were issues within the transport network which impacted the delivery, and we are working with our courier partners to help improve the service and avoid these issues going forward.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Reply from FireSealsDirect
Good morning Kim,
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Reply from FireSealsDirect
Good morning Syed,
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with the service and products we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Delivery was on time but it’s still…
Delivery was on time but it’s still early days, I’ll have to reserve judgment on the product for now.
Installation was straight forward.
Thanks
8 December 2025
Reply from FireSealsDirect
Good morning Howard,
Thank you so much for taking the time to leave us a 4* review!
I am really pleased to hear that you are happy with the service and delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Reply from FireSealsDirect
Good morning Syed, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with the service and products we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Has described fast and efficient…
Has described fast and efficient service thank you 👍
1 December 2025
Reply from FireSealsDirect
Good morning Stephen, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Reply from FireSealsDirect
Good morning Charlie, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with the products received.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Good material and easy to use.
6 December 2025
Reply from FireSealsDirect
Good morning Lachezar, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with our product range.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
All the products I needed and easy to…
All the products I needed and easy to order and collect, and at a good price. Thanks
4 December 2025
Reply from FireSealsDirect
Good morning Irene, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with the service we provide and the option to collect from our warehouse.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Care homes Could not finish my job the people I’m…
Could not finish my job the people I’m working for were very disappointed
4 December 2025
Reply from FireSealsDirect
Good morning Andy,
Thank you so much for taking the time to leave us a review.
My greatest apologies on the delay of this order as it should have been delivered on the 5th and this is very disappointing especially for yourself and your client.
There were issues within the transport network which impacted the delivery, and we are working with our courier partners to help improve the service and avoid these issues going forward.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Reply from FireSealsDirect
Good morning John,
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Reply from FireSealsDirect
Good morning Thomas,
Thank you so much for taking the time to leave us a 5* review!
This is great feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
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