Fireplace Factory Outlet Ltd Reviews 431

Knowledgable and helpful in store. Easy to order. Arrived quickly. Great product that looks fab! Good value for money. Love it!

I am completely satisfied with my new fire and surround. They look fabulous.

Easy to order and delivery fine no problem

Great products and a customer service team to match.
Very friendly and efficient.
I had no issues with the company at all.
My issue was with the delivery company who mishandled my packages resulting in an unusable product which then had to be replaced.
I will definitely use them again.

Very pleased with the delivery and service. Well packed and protected heater. Which is working ok. Finding it difficult to set heater up, so have put a timer on for the time being. Overall very pleased.

Excellent service from start to finish. Fantastic company to buy from

Good quality refurbished electric fire at a good price.
Let down by UPS who said address was unknown so had to get it delivered to a drop off point, where I collected it, but only having a Porsche Boxster, it wouldn’t fit in the car with its box so had to take it out and then cut the box up to discard it.
Other couriers deliver to me OK!

No stones included even though it said there was one of pointed brass things broken off

The fire I received is so nice very pleased with it. The delivery was speedy. I would certainly use the company again and recommend. The price of the fire was very good.

Communication was excellent. Delivery was quicker than expected and very pleased with the fire.

Fantastic service and price

Amazing really pleased

Was delivered within 1 day and package well , very good service

Excellant quick service many thanks. Great to see you can basically you can rebuilt the actual fire !!

Very good service from fireplace factory. They are the only place to get parts for electric fires.I had to wait a few weeks for pcb and light bar.But worth waiting for.
Easy to fit with a bit of electro-mechanical knowledge. Many thanks

Fantastic Fire at a great price, really fast delivery as well. Great company to deal with.

This fire place is beautiful! Great price too!
It was easy to assemble, even I could do it!

I bought a spotlight for my fireplace from here. I told them there was a problem with the product and they gave me a full refund. A truly honest business.

The first fireplace received was badly damaged in transit but they resolved the situation straightaway with no quibbles and we received a perfect replacement within 36 hours. Brilliant service thanks and highly recommended.

Great price, looks pretty much brand new and quick delivery.