Constant problems with platform Very slow 3-5 days late paying suppliers Reps always have to email the head office for answers but takes days to get reply Facility is very deceiving in its adv... See more
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DO NOT TRUST YOUR AVAILABLE DRAWDOWN BALANCE. They don't own up to posting mistakes. Massive amounts like $14,800 payment that went missing and I had to do the work myself to prove it to them and th... See more
Company replied
This company are without a doubt one of the worst I have encountered. I would give minus stars if I could. This company has been one of the most stressful and frustrating financial experienc... See more
Make some improvements and we will be a long term customer Things went wrong in setting up the facility and with the high level of interaction with the account manager should have been picked up and... See more
Company details
About Finstro
Written by the company
Take back control of your customers, their payments and your plans for growth.
Instant approval for Trade Facilities that can pay your invoices, fund slow paying debtors and access cash to help grow your business.
Contact info
Level 5 | 1 York St, 2000, Sydney, Australia
- 1800 693 467
- info@finstro.com.au
- finstro.com.au
1.3
Bad
367 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great very happy with finestro
6 May 2021
Excellent to deal with
Excellent to deal with. Special thanks to Oliver from Finstro. Quick to decision, appropriate amount of documents and information asked for. Would highly recommend.
22 April 2021
Unprompted review
My initial application was made in the…
My initial application was made in the morning and approved that day very fast indeed Have since used the Line of Credit on many occasions to purchase stock that otherwise we would not have been able to and Pay other Accounts and Spread Payments over Very good Service and nice people to deal with Overall very good to deal with very happy David
14 April 2021
Unprompted review
Fast and easy approval with great on…
Fast and easy approval with great on boarding and customer support.
24 March 2021
Reply from Finstro
Hello Richard,
Thank you for the wonderful review and for taking the time to share your feedback with Finstro. Our priority is customer service and we are ecstatic that we met that mark!
Very professional,my consultant Oliver…
Very professional,my consultant Oliver Lance was excellent and made process easy .
Thanks Jeff Dix
21 March 2021
Reply from Finstro
Hi Jeffory!
Thanks for leaving a review, and mentioning Oliver. You’re right, Oliver is always going above and beyond. We’ll be sure to share your praises with them!
Glad I found Finstro!
Having the ability to have the extra cash flow for my business is amazing! Now I have a buffer during the quiet periods and if we have another COVID lockdown! The service is fantastic and the invoices and cash withdrawals are processed within 24hrs. My case manager has been great and he is available whenever I need him. I would definitely recommend this service to all business owners!
18 March 2021
Reply from Finstro
Hi Shane,
We are happy to have you as part of the Finstro family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to working with you and being part of your businesses ongoing success.
Handy Facility
Our business has been a customer of Finstro for over 2 years.
It's been a very handy facility, although recently there have been a few issues.
To Finstro's credit, they did eventually reach out with a clear intent to listen, understand what went wrong and rectify the problems.
We all know that things go wrong from time to time but I really appreciate dealing with businesses that work to bridge the gap and continue to provide great service. I'm happy to say that Finstro is one of those operators.
11 March 2021
Unprompted review
Reply from Finstro
Hi Mike, Thank you for the wonderful review and for taking the time to share your feedback with Finstro. Our priority is customer service and we are ecstatic that we met that mark. We look forward to being part of your businesses ongoing success.
FINSTRo is a reliable partner in my…
FINSTRo is a reliable partner in my business. I can now plan out an aggressive growth path because I know FINSTRO is behind me.
1 March 2021
Reply from Finstro
Hi Fabian!
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to helping your business trade and grow.
Excellent prompt service and has helped…
Excellent prompt service and has helped to get me through a small cashflow period . Customer service was clear and direct .
Thankyou .
11 February 2021
Totally amazing service
Totally amazing service, so nice to listen to some one that actually cared about my business. They where happy to chat and advice me on my financial needs and also offer up other ideas for my design business. I received my loan and also a very polite follow up call to see how my business was going. Thank you Finstro hats off.
29 August 2020
Unprompted review
Just simply impressed with Finstro…
Just simply impressed with Finstro service! Well done guys !!
31 July 2020
Unprompted review
Very helpful and a good system to help…
Very helpful and a good system to help with the day to day running of a business
27 April 2020
Unprompted review
Bit confusing
It is a great way to pay supplier invoices, however we have found that some suppliers aren't receiving the emails, some think its spam, so payments are being delayed.
It can be a bit confusing for suppliers.
2 April 2020
Unprompted review
all good service
31 March 2020
Unprompted review
Very helpful people as all done online…
Very helpful people as all done online with good Support Thank you
23 March 2020
Unprompted review
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