Everything is hidden behind curtains at anycoindirect! You can only enter a FIAT amount to buy cryptos with HOPE ... no further configuration possible, no spot trading, no charts at all, no limited... See more
Company replied
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See what reviewers are saying
great platform. i have been using it very very often recently. once there was a big, realy big issue. just one emeil to support was enough. no unnecessary, time wasting communication,... See more
Company replied
First of all everything went good with payment swap buy etc. except of one day where I got slightly problems with my app and doesn't showed up my assets:( wrote to the support but never got an answe... See more
Company replied
Very reliable and had no issues after months of using Finst. Got some nice rewards too! 😉 It also gives me peace of mind that it is Dutch/EU app, especially with the rise of many similar apps th... See more
Company replied
Company details
Written by the company
Finst is one of the leading cryptocurrency providers in The Netherlands and offers a best-in-class investment platform together with institutional-grade security standards and ultra-low trading fees. Finst is led by the ex-core team of DEGIRO and is authorized as a crypto-asset service provider by the Dutch Authority for the Financial Markets (AFM). Finst offers a full suite of crypto services including trading, custody, fiat on/off ramp, and staking for both retail and institutional investors.
Contact info
Herengracht 454, 1017 CA, Amsterdam, Netherlands
- support@finst.com
- finst.com
You should know
4.2
Great
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Excellent 👌
21 May 2024
Reply from Finst
Dear Emir,
Thank you for taking the time to write a review.
We are happy to hear that you are enjoying our platform.
Have fun trading.
Kind regards,
Team Anycoin Direct
First transaction
First transaction. Clear information and instructions. All went according to plan.
21 May 2024
Reply from Finst
Dear Russell,
Thank you for taking the time to write a review.
Good to hear that your expectations were made during your first order.
We are always happy to hear your feedback.
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Manfred,
Thank you for taking the time to write a review.
We are glad to hear that you enjoy our platform.
Have fun trading.
Kind regards,
Team Anycoin Direct
Very simple to do just read good every…
Very simple to do just read good every one can do it
14 May 2024
Reply from Finst
Dear Jos,
Thank you for taking the time to write a review.
We try to make our platform easy for beginners and experienced traders.
If you ever need any help, we have a customer support team ready.
Kind regards,
Team Anycoin Direct
Easy to use :
10 May 2024
Reply from Finst
Dear Seamus,
Thank you for the review :).
Kind regards,
Team Anycoin Direct
Fast and fair transactions
Smooth KYC process, fast and fair transactions. I am very happy. Thank you!
7 May 2024
Reply from Finst
Dear David,
Thank you for taking the time to write a review. That is really great to hear! We appreciate your kind words.
Kind regards,
Team Anycoin Direct
What a scam!
What a scam. It is not possible to send crypto to an external wallet once it is in the vault. This means your coins are stuck.
3 May 2024
Unprompted review
Reply from Finst
Dear Christian,
Thank you for taking the time to write a review.
We try to explain as clearly as possible that there are two options: an external wallet or our Vault.
Once it is in the vault for security measures you can not send it to an external wallet any more as you should have selected this option at the start, you can always sell your coins and start a new order, so your coins are not stuck.
We think it is important that you can make a conscious choice, so we do our best to clearly communicate the pros and cons of both options. You can find this choice and further information while placing your order.
We regret if this was not entirely clear.
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Close my account without any explanations
I give them all documents and confirmations that they asked. Finally they close my account without any explanations! Looks like a scammers that just collect your personal data.
27 April 2024
Reply from Finst
Dear Dmitry,
Thank you for taking the time to write a review.
While we can't speak to the specifics of your case without more information, we assure you that our team works diligently to adhere to regulatory requirements and maintain the integrity of our platform. Sometimes, account closures may occur due to unforeseen compliance issues or other reasons beyond our control.
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
No chatbot hassle when contacting helpdesk
No hassle with a chatbot first. Directly in contact with a helpdesk employee. Quickly solved!
24 April 2024
Unprompted review
Reply from Finst
Dear client,
Thank you for your kind words!
We are glad to see that you are happy with Finst and our customer support!
If there is anything we can do to help, please feel free to reach out to our customer service.
Kind regards,
The Finst team
Reply from Finst
Dear GP,
Thank you for taking the time to write a review.
We strive to be the most user-friendly platform combined with the best customer service!
Kind regards,
Team Anycoin Direct
Prima interface
10 April 2024
Reply from Finst
Beste Kees,
Bedankt dat je de tijd hebt genomen om een review te schrijven. Fijn om te horen!
Met vriendelijke groeten,
Team Anycoin Direct
Bought and sold Dogecoin via Anycoin…
Bought and sold Dogecoin via Anycoin direct. I needed to reach out to their team support on a weekend as part of this. They were super helpful in resolving my questions.
14 April 2024
Reply from Finst
Dear Gareth,
Thank you for taking the time to write a review.
We are happy to hear that our weekend-presence is appreciated! We are always happy to help.
Kind regards,
Team Anycoin Direct
Quick and easy
7 April 2024
Reply from Finst
Dear Bernard,
Thank you for taking the time to write a review.
We are very glad to hear that you are happy with our services.
We are striving to give our customers the best experience possible.
Kind regards,
Team Anycoin Direct
easy vvvvvvvvvvvvv
27 March 2024
Reply from Finst
Dear Derks,
Thank you for taking the time to write a review.
We really appreciate it! (vvvvvvvvvvvvv)
Kind regards,
Team Anycoin Direct
Everything is hidden behind curtains at…
Everything is hidden behind curtains at anycoindirect! You can only enter a FIAT amount to buy cryptos with HOPE ... no further configuration possible, no spot trading, no charts at all, no limited/ nor stop loss orders, everything is hidden ... but very high fees!
Thats why i do wonder about testimonials here giving 90% positive compliments because "you can select different cryptos"... WOW!
3 April 2024
Unprompted review
Reply from Finst
Dear Bernie,
Thank you for taking the time to write a review.
We appreciate your honesty. We would like to clarify our position and our intentions. We, as a broker, strive to bring you the best customer experience, since 2013. With a user-friendly interface, a live chat that is open every day of the week and informative guides, we help you every step of the way. We make the cryptocurrency buy, sell and trade process as fast and easy as possible without compromising safety. The features you mention are great for more experienced traders who are comfortable with crypto exchanges. That being said, we are always looking to add new coins and features to our platform, so we will take this into consideration for the future.
We hope this clears up the situation and if you have any further questions, please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
Anycoin crypto is Safe
Once I gott through the set up of the app .. which was pretty easy..i registered my card and sent a euro by bank transfer to register my account!! I put a few hundred pounds as a test run... In to various coins in small increments.. I have traded for a month now.. and I'm still up on my innitial investment.. I withdrew 10 euro to see if the process to withdraw was easy.. and it takes two working days... This is brilliant to dip your foot into the crypto world.. the fees are very small and the withdrawal process is easy !!!! Today I'm not wary of Anycoin.. and I will be investigating more !! The trick is buy the right coins and you will make money !! Better than any interest I've received on my savings in the bank. Anycoin is brilliant.. and deserves a Good review from myself.. be patient ! Buy well and start your first crypto portfolio here.. this is for beginners and NO complaints from me... I will be continuing to use ANYCOIN oh and if there's any queries the guys in the customer service .. will help you through the set up process.. just ask them .. cheers guys
I read a few bad reviews and was a bit nervous to put money in... Today I'm at ease with anycoin.. if you buy crypto wisely.. your money is Safe . Now I'm investing bigger !!!!!!!! And not worried .. do your research and only buy good coins.. as there is a lot to learn in crypto !!! anycoin definitely is NOT a scam !!! Well done guys thanks for getting me addicted to crypto 😂 I'm gonna continue to use you !!!!!
31 March 2024
Unprompted review
Reply from Finst
Dear Royston,
Thank you for your five-star review.
We are happy to hear that everything worked out like it should! Happy trading!
Kind regards,
Team Anycoin Direct
Reply from Finst
Dear Colin,
Thank you for taking the time to write a review.
We will make sure Naomie knows about your kind words.
Kind regards,
Team Anycoin Direct
Very good customer service!
Very good customer service!
The issue I contacted them about was pretty small, but they solved it within 5 minutes to my satisfaction. I will definitely use their services in the future!
23 March 2024
Unprompted review
Reply from Finst
Dear Piotr,
Thank you for taking the time to write a review.
How nice to hear that we helped you to your satisfaction. We're really glad we could be of service, always happy to help :)
Kind regards,
Team Anycoin Direct
Brilliant customer service
I was more than astonished by the quality of the customer service. Never had such a good and helpful service for long.
18 March 2024
Unprompted review
Reply from Finst
Dear Mr/Mrs,
Thank you for taking the time to write a review.
We are very glad to hear that you are happy with our services.
We are striving to give our customers the best experience possible.
Kind regards,
Team Anycoin Direct
send coins to external wallet (Ledger)
it is not Posibel to send coins to a external wallet, only by the buy option and not by all coins (shib) is not working
15 March 2024
Reply from Finst
Dear Christina,
Thank you for taking the time to write a review.
Our platform both supports sending orders to your external wallet/exchange or to your Anycoin Vault, which is a closed ecosystem. Some coins are not supported externally yet.
It would help if you can contact our customer support. They are able to look into your account if you have further questions. Please feel free to contact us via live chat or by sending an email to: support@anycoindirect.eu
Kind regards,
Team Anycoin Direct
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