Fine & Country Reviews 

1,000
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond expectations. Many highlight the exceptional service and clear, timely communication, which kept them well-informed and made the process feel smooth. Reviewers appreciate the personalized and supportive approach from agents, who are commended for resolving obstacles and providing valuable advice. However, some customers noted issues with communication, describing it as poor or lacking follow-up, leading to ignored questions. A few also experienced unprofessional behavior from agents, such as missed appointments or a lack of interest. Additionally, some reviewers experienced difficulties with property viewings or reported that their properties received no viewings at all.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Location

Consumers find location to be ambiguous, with some expressing dissatisfaction over agents lacking local... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising the exemplary and personal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When you're looking to sell a property in Cannes, the choice of which Estate Agent to use can be daunting. From the outset, our contact with Fine and Country has been exemplary. They have kept us invo... See more

Company replied

Rated 5 out of 5 stars

We recently bought a house in Milton Keynes with Fine and Country. Mark did an excellent job, arranging visits at convenient times, following up on all our questions, and keeping the process moving. W... See more

Company replied

Rated 5 out of 5 stars

From start to finish we felt that our estate agent, Pavlo really understood what was special about our house and he led us through the process of bringing it to market in its best light. The brochures... See more

Company replied

Rated 5 out of 5 stars

I would absolutely recommend Emma Baldwin at Fine and Country, Clitheroe. Emma handled and managed our property purchase with courtesy and honesty and great advocacy. Emma was always approachable, com... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

A network of leading, independent estate agents, Fine & Country marries the unrivalled knowledge of local property experts with the technologies, market insight and marketing capabilities of a global brand. With representatives, in over 300 locations across the world, you know that wherever you find the Fine & Country name, you will be receiving the finest local service, upheld to the highest reputation.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,000)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Should be held accountable

I don't know why this company has so many glowing reviews? The website is misleading and contains properties in London that are no longer available, because they don't maintain their website. Even their Barnes agent said don't bother calling because it's all AI robots answering the phones. I found them unhelpful and deceptive and I wouldn't recommend the west London part of the company.

3 October 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Bob, we apologise that you feel as though you've had a negative experience with Fine & Country. We can assure you that our website is properly managed, it is common practice that 'Sold' properties remain on a site for a period after exchange. Please can you contact complaints@hq.fineandcountry.com with the name or details of the agent you spoke to in Barnes and we will look into this.

Rated 5 out of 5 stars

Excellent and professional service from the Diss office

Wonderful service from the Diss, Norfolk branch. The team are friendly, helpful and professional. Property details were beautifully produced and marketing was excellent. Within a week we had a sale agreed at the asking price with the sale proceeding smoothly to completion. We couldn't have asked for a smoother, more stress free experience so thanks to all.

18 September 2024
Unprompted review
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Reply from Fine & Country

Hi Kim, it's great to hear of your positive experience with out Diss office and hope to work with you again in the future.

Rated 5 out of 5 stars

What a breath of fresh air!

After consistently appalling service from Brighton Estate Agents over the last 20 years, the experience of selling with Fine & Country has been just amazing. Dominique and team have been highly professional, engaged and communicative, ensuring not only that our home sale progressed but that the process up and down the chain kept moving to plan (A,B and then C, obviously).

22 August 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi there, thank you very much for taking the time to add a review, we are pleased to hear you had such a positive experience with us.

Rated 5 out of 5 stars

Professional and caring

Very professional in every step of the process. Nigel always checked in to ensure everything was on track and always responded to any questions or queries we needed answering. Communication is key and Nigel demonstrated this remarkably. Thank you!

26 July 2024
Unprompted review
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Reply from Fine & Country

Hi Gill, thank you for taking the time to submit a review, we are pleased to hear that you had a positive experience with Nigel. We hope to work with you again in the future.

Rated 5 out of 5 stars

Chrissie Taylor

We just completed on our house with the cowes office Isle of Wight .. Chrissie Taylor was our agent . It was a very stressful move which took longer than expected due to lots of unforeseen Circumstances with our buyers but we got there in the end.. Chrissie was amazing making sure every step of the way we where informed. she was kind and calm when we clearly sounded like we where losing the plot. We have moved many times but have never been more impressed buy an agents commitment and dedication.. A huge thank you to all at fine and country Cowes especially Chrissie .. let the fun begin as we are now hoping to build a house ..

12 September 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Caroline, thank you very much for the glowing review, we are pleased to hear that you had a very positive experience with Fine & Country. We wish you the best of luck in building your new home!

Rated 5 out of 5 stars

Very highly recommended

We recently purchased our property via Fine & Country, via the Harrow, Northwood & Pinner branch.

Linas at Fine & Country was absolutely brilliant to deal with in every aspect; personable, knowledgeable and a great mediator between ourselves and the seller. Highly recommended for a personalised offering, as Linas is very good at paying attention to the requirements & taste, of potential buyers and subsequently connect them with appropriate properties. Thank you for everything!

19 August 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Hamid, we're pleased to hear that you had a very positive experience with us and thank you for taking the time to review. We hope to work with you again in the future and wish you the best in your new home.

Rated 1 out of 5 stars

Enquired about a property and no reply

Have enquired about a property and no reply.
I have messaged through Rightmove, no reply, called the office who even gave me the agents direct number..left a message..no reply...

Update: Now three days later since this review..still no reply

Update: Still no reply....I have sent an email to the one provided in your reply.... hopefully I might hear something...to be honest I'm losing interest...

Update: I have been told head office is looking into this.... still no reply to my original enquiry... regarding Peatling Parva property...just not good enough, I feel sorry for anyone selling with Fine & Country.

3 September 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Mark, we're sorry to hear that you've been unable to get in contact with your local Fine & Country office. I have 'requested information' from yourself using the TrustPilot function to see if we can help, however I have not had a response. Please could you email marketing@hq.fineandcountry.com and confirm the office that this is regarding? We can then look into this further for you as this is not the standard of service we pride ourselves on. I hope to hear from you soon and apologise for the negative experience you have encountered.

Rated 5 out of 5 stars

Fine & Country North Wales were…

Fine & Country North Wales were proactive in their approach from the outset. The team were extremely efficient, answering all emails and phone calls promptly and often out of hours. This demonstrated their commitment to achieving a sale.
They were friendly and genuinely empathetic to our requirements. We were particularly impressed by the breadth of their marketing strategy which demonstrated a level of imagination and skill which set them apart from other estate agents,
We wholeheartedly recommend Fine & Country North Wales

31 July 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Maureen, thank you for your review, it is great to hear that you recommend us and our services! We hope to work with you again in the future.

Rated 5 out of 5 stars

Superb service from beginning to end

Superb service from beginning to end.
We were kept informed of every detail throughout our purchase and they were highly professional and supportive.
I would not hesitate to recommend Fine & Country North Wales.

2 September 2024
Unprompted review
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Reply from Fine & Country

Hi Lauren, thank you very much for your positive review, we are pleased you had an excellent experience with us.

Rated 5 out of 5 stars

Couldn’t rate this agent any higher

Couldn’t rate this agent in the northern Lincolnshire branch any higher, they were unbelievably professional efficient and helpful during our purchase - special mention to Sherry who went above and beyond and we are beyond grateful! Many thanks

23 August 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Mark, it's great to hear that you had such a positive experience with our Northern Lincolnshire office, I'll pass this onto Sherry also! We hope to work with you again in the future.

Rated 5 out of 5 stars

Outstanding service

Outstanding service

A very big thank you to Greg Perrins from the DERBY branch of Fine and country for providing exceptional professional service selling our property Highfield house in Heage.

From start to finish Greg was highly motivated and very conscious of the fact that we needed to find the right people for our family home.

We had fantastic feedback from Greg, which made the process easier to sever the emotional ties and proceed with the sale.

Greg has been supportive and personable throughout the process and has listened to all our requirements coupled with the Media team who were exceptional and the video and photos were brilliant which elevated the property to a different level.

Charlotte in the office who initially took my phone call was so enthusiastic made me feel immediately at home and I knew that we would have a good connection. Thanks to Darren who put our hardback brochure together which is a fantastic keepsake.

I would recommend Greg and his team without hesitation.

Outstanding professional service with a 5 Star rating.

Thanks to Greg and the team.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and approachable

The staff at F&C Diss made the whole process of buying a property stress-free - they were responsive, professional, approachable and helpful. Tom Spencer was particularly notable for being friendly and super-helpful. Well done!

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

The service from the Diss branch was outstanding from
Valuation to marketing and exchange of contracts. Brochure was great. Staff are outstanding, so polite and knowledgeable.
The liaison lady assigned to us, Julie, went above and beyond to get the deal over the line and was truly superb.

15 August 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Brenda, thank you for taking the time to leave a review, we are pleased to hear you had a great experience with our Diss office.

Rated 5 out of 5 stars

Where do we start?!!

Where do we start?!!
Josh and Charlie at Fine and Country South Bucks are, put simply, the best in the business!
They have dealt with our sale and new purchase in a very proactive manner meaning that we have got to exchange of contracts today in less than 8 weeks- and moving in just over two! Not bad going in the current property climate.

The things that made them stand head and shoulders above other estate agents were the following attributes:
. Superb communications via message, calls and email
. Friendly but professional at all times
. Empathetic attitude when challenges arose
. Fantastic understanding of our needs, so much that they found our next ‘forever’ home 🤣🤣 and helped us secure it straight away!
. A genuine interest in all parties involved, including conveyancers, solicitors etc

Keep doing what you’re doing and there will be many more happy property movers coming through the doors of F & C South Bucks!!!

(Oh… and if that job comes up- you know where to find me!!)
Heartfelt thanks

9 August 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Melanie, firstly, thank you very much for taking the time to leave a review. We are very pleased to hear that you had such a positive experience with us at Fine & Country and wish you the best in your new, forever home.

Rated 4 out of 5 stars

Efficient..

Tom in the Diss office was very helpful and efficient but it was Julie Vasser that was extraordinary...

6 August 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Julia, we are pleased to hear that you had a positive experience with our Diss office and hope to work with you again in the future.

Rated 5 out of 5 stars

We were completely impressed with their…

We were completely impressed with their professionalism and customer service.
Mike was always willing to go the extra mile to help us find the house of our dreams.
We are incredibly grateful for your expertise!

5 August 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi A G, it's great to hear of your positive experience with Mike and Fine & Country, thank you for taking the time to review.

Rated 5 out of 5 stars

Amazing service!

Josh and Charlie at Fine and Country (South Bucks) recently helped us sell our house, and we cannot recommend them highly enough. From the very beginning, their friendly and professional demeanor made the entire process smooth and stress-free. They were incredibly supportive, always available to answer our questions and provide valuable insights. Their expertise and dedication were evident in every step, from the initial consultation to the final sale. Thanks to Josh and Charlie, we felt confident and well-informed throughout the entire process. If you’re looking for real estate professionals who genuinely care about their clients and deliver outstanding results, reach out to Josh and Charlie.

1 August 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Fareeda,
Thank you for taking the time to submit feedback, we are pleased to hear you had a positive experience with us and we hope to work with you again in the future!

Rated 5 out of 5 stars

Great service from Fine and Country, Brecon

Darren and his team at Fine and Country did a great job in selling our property in the Brecon Beacons. We found Darren to be highly professional, completely trustworthy, and extremely affable. The video he made was amazing - it attracted a huge number of views. We would have no hesitation in selling through him in the future.

18 July 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Paul, thank you for taking the time to review your experience with Fine & Country, we are very pleased to hear that you found it was a positive one and we hope to work with you again in the future.

Rated 1 out of 5 stars

They don't listen

I sent a very simple question to the West Malling office about a property. I made it clear that I wanted an email reply. Instead I got a standard email response from a no-reply email address. The email did not address my question.
I had previously asked a verbal question of a different Fine & Country office and was bombarded with unwanted and irrelevant calls. They need to listen.

24 July 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Robert, we're sorry to hear about your negative experience with our West Malling office, please be assured that we will investigate this.

Rated 5 out of 5 stars

We found Jamie to be polite

We found Jamie to be polite , friendly and knowledgeable, he explained everything in detail , answered all our questions, very patiently I might add . I felt the service he was offering will do the job
Can highly recommend, with confidence

1 July 2024
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Jacky, thank you for taking the time to review your experience with Jamie, we are pleased to hear it was a positive one.

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