Fine & Country Reviews 

1,003
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach. Many highlight exceptional customer service, noting that team members are attentive, communicative, and go above and beyond. People appreciate the personalized support, clear updates, and dedication shown by the staff, making stressful situations manageable. However, some customers noted issues with communication, describing it as poor, unprofessional, or non-existent, leading to a lack of follow-up. Additionally, a few people experienced unprofessional behavior from certain agents, including missed appointments or a general lack of interest and care.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism, clear... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers expressing satisfaction with the initial... See more

Location

Users describe ambiguous interactions with location, with some reviewers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the fourth house we have sold and was unquestionably the best experience we have had. We chose Fine and Country by spreadsheeting the SSTC numbers for all the estate agents in our area and the... See more

Company replied

Rated 5 out of 5 stars

From the very first contact I was so impressed. Kerry was very friendly, professional and efficient, and kept me informed throughout the process, encouraging me to offer although I was waiting for pro... See more

Company replied

Rated 5 out of 5 stars

We recently bought a house in Milton Keynes with Fine and Country. Mark did an excellent job, arranging visits at convenient times, following up on all our questions, and keeping the process moving. W... See more

Company replied

Rated 5 out of 5 stars

From start to finish we felt that our estate agent, Pavlo really understood what was special about our house and he led us through the process of bringing it to market in its best light. The brochures... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

A network of leading, independent estate agents, Fine & Country marries the unrivalled knowledge of local property experts with the technologies, market insight and marketing capabilities of a global brand. With representatives, in over 300 locations across the world, you know that wherever you find the Fine & Country name, you will be receiving the finest local service, upheld to the highest reputation.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,003)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Dominique at Fine&Country Hove is both…

Dominique at Fine&Country Hove is both highly efficient and well organised as well as being a delightful person with whom to deal. Highly recommended!

5 December 2023
Unprompted review
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Reply from Fine & Country

Hi John, thank you for taking the time to review your experience, we're pleased to hear it was a positive one. We hope to work with you again in the future. Thanks

Rated 5 out of 5 stars

Great, profesional service

A big thank you to all the staff at the Fine and Country office in Diss following the sale of our house. Chris provided us with sound advice and judgement at the start of the process with Tanya handling the prospective clients in a highly professional way. Sue, in the office, was an excellent guide to the management of the process and Julie Vassar worked closely with us keeping us informed all through the purchasing process which proved reassuring. The photography and sales material was of a really high standard which went over and above what we have seen before adding to the high standard and quality of the sales process.
We would highly recommend the Fine and Country team in Diss if you are considering the sale of your home - they were exceptional from the start.

4 December 2023
Unprompted review
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Reply from Fine & Country

Hi Mark, thank you for taking the time to review us, we are extremely pleased to hear of you positive experience with us. We wish the best for the future and hope to work with you again.

Rated 5 out of 5 stars

Exceptional Experience

From meeting Tom for our viewing from the Diss Branch of Fine & Country who was exceptionally helpful and professional to liasing with Julie Vassar from the Norwich Branch throughout our buying process we could not fault anything.
Julie you are an assett to Fine & Country, so helpful with communicating between our solicitors and seller.
Thank you BOTH so much!!!
Highly Recommend buying through Fine & Country 5*

28 November 2023
Unprompted review
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Reply from Fine & Country

Hi Jason, thank you for your review, we are so delighted to hear that you were pleased with your experience with Fine & Country. We hope to work with you in the future!

Rated 5 out of 5 stars

Impressive performance!

We were very impressed with the way Ben Perkins secured our sale, obtaining an excellent price in spite of the unfavourable market conditions.
We found him extremely conciencious, resourceful and a very pleasant personality. He truly went the extra mile to help us.
Always answered our messages promptly, even after business hours.
We unreservedly award him 5 stars!

23 November 2023
Unprompted review
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Reply from Fine & Country

Hi Mrs Anne, thanks for taking the time to review us. We are very glad to hear of your positive experience with one of our agents, and we wish you all the best for the future.

Rated 5 out of 5 stars

Great experience at Islington

Mark & Davor in Islington stuck with us over a long period as we sold 2 difficult properties over Covid & subsequent financial crashes, etc. They were honest, pragmatic and always available. Selling 2 was a doubly stressful experience, but I had 100% trust that the guys would get us there in the end - and they did. Thanks to you both! Simon

16 November 2023
Unprompted review
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Reply from Fine & Country

Hi Simon, we are very pleased to hear that you had a positive experience with us and our Islington office. We wish you the best and hope to be working with you again in the future.

Rated 1 out of 5 stars

Chepstow office are a bit like the old…

Chepstow office are a bit like the old double glazing salesmen, you just cannot get rid of them. Every few weeks we get a letter telling us that our current agents are no good and use F&C. However when you email, they ignore it, They never answer the landline 01594 715444 and Richards mobile 07970 237304 is the same and usually goes to answerphone. And all I want to do is get off the mailing list, however what if I wanted to buy the house you are thinking of listing with them?? I would have given up a long time ago.

Plus they use 'The Homeowner' to get round the Mailing Preference Register, that I am registered on but letters addressed such are unregulated.

If it was me I would look elsewhere for an agent, Purple Bricks for example - £1000 and listed for 5 years if you are not in a hurry to sell (like us Richard so take us off the list pleeeeeeeeeeease)

21 November 2023
Unprompted review
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Reply from Fine & Country

Hi there, we're sorry to hear about your negative experience when trying to contact Fine & Country Chepstow. We pride ourselves in providing only the best service and customer experience, and so we'd like to investigate this further. Please could you email complaints@fineandcountry.com with the full details of your complaint and the office, and we will look into this. Thank you

Rated 5 out of 5 stars

Fab service from Rebecca and the team…

Fab service from Rebecca and the team at the Beccles office, with communication flow very easy at all times, including process updates. Would recommend to anyone with a period property for sale in the Waveney Valley catchment.
Thanks so much !

10 October 2023
Unprompted review
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Reply from Fine & Country

Hi Stewart, we are pleased to hear of your positive experience with the Beccles office. We hope to be working with you again soon.

Rated 5 out of 5 stars

Five star service!!

We have taken our property management off Foxtons who did an awful job on our property in Old Street and moved over to Fine & Country. Shauneen has been instrumental in making sure our tenants are well looked after, she has also provided us with an impeccable service as landlords making sure our property was inspected and issues resolved immediately. The service has been extremely professional and efficient on a continuous basis! So glad we made the move! Thank you so much Shauneen!

3 November 2023
Unprompted review
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Reply from Fine & Country

Hi Jan, it's great to hear of your positive experience! We thank you for taking the time to review it and we hope to work with you again soon.

Rated 4 out of 5 stars

A chance phone call

Our experience with the Beccles office was largely a very positive one.We had been looking for a house in this area for sometime,we had finished a day of viewings and my wife happened to see a house new to the market.She rang and left a message after office hours on the Saturday .Her call was quickly returned and a viewing arranged for that evening.We put an offer in there and then but the process went to best and final offers.Our offer was accepted and a second viewing arranged.
Through out the process we were kept well informed and our questions answered in a full and prompt manner.There was a small wobble close to completion but this was down to the vendor not the agent.

10 June 2023
Unprompted review
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Reply from Fine & Country

Hi Nick, thank you for taking the time to review your experience with the Fine & Country Beccles office. We are pleased to hear it was a positive one and we hope to work with you again in the future.

Rated 5 out of 5 stars

Fine & Country, Lancaster

Fine & Country, Lancaster branch

We sold our house recently with the services of Fine & Country estate agent.
I can’t express our thanks enough for the exemplary work Andrea and David and the rest of the team did in getting us to the finish line. Always one step ahead, very proactive. The best selling (or buying) experience we have had in our many years of property ownership. So glad we chose them.

16 October 2023
Unprompted review
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Reply from Fine & Country

Hi Anne, it's great to hear you had a positive experience with the Lancaster team! We hope to work with you again in the future.

Rated 5 out of 5 stars

Julie, Fine and Country, Whalley

Thank You, Julie, at Fine & Country, Whalley. We are extremely grateful for your support throughout the purchase process, of both our properties, and the recent sale of one of them. From the negotiation to completion, your assistance was invaluable. We cannot recommend you highly enough. Thanks also to Jason and Emma, always willing to help.

14 September 2023
Unprompted review
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Reply from Fine & Country

Hi Neil, thank you for taking the time to review us. We're delighted to hear that you had a positive experience with Julie and the team at the Whalley office. We wish you all the best and hope to work with you again in the future.

Rated 5 out of 5 stars

Dominique was great and helped us move…

Dominique was great and helped us move into our dream home.

10 August 2023
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Dino, thank you for taking the time to review us. We're glad to hear of your positive experience with Dominique, and wish you the best in settling into your new home.

Rated 5 out of 5 stars

Excellent service from Fine & Country, Brighton & Hove

The service we received from Fine & Country was truly exceptional. Right from our first encounter with Dominique until the day we completed the sale, we were consistently impressed. What set this experience apart was the fact that we never had to chase anyone or correct any errors along the way.

Having a specific price in mind that we wanted to achieve, Dominique played a pivotal role in helping us not only meet but exceed our expectations. Her meticulous attention to detail, deep understanding of the market, and exceptional communication skills all contributed to this success.

One of the standout aspects of Dominique's service was her ability to filter out time-wasting inquiries, ensuring that only serious buyers were brought into the picture. This level of screening gave us the confidence to move forward with our chosen buyers, knowing they were genuinely interested.

Even when we encountered a few hiccups with our seller, Dominique was there to navigate the situation seamlessly. She kept our buyers well-informed and ensured that the chain remained intact, demonstrating her commitment to a smooth and stress-free transaction.

In conclusion, I wholeheartedly recommend Dominique and Fine & Country to anyone considering selling their property in the Brighton and Hove area. Their level of professionalism and dedication to their clients is truly unmatched.

1 September 2023
Unprompted review
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Reply from Fine & Country

Hi Holly, thank you for taking the time to review us. It's wonderful to hear of your positive experience with Dominique. We wish you all the best and hope to be working with you again in the future.

Rated 5 out of 5 stars

A very belated big shout out to Sue…

A very belated big shout out to Sue Croft and Phillipa Martinez at Fine & Country, Diss office for their extremely courteous, professional and friendly service provided in helping me complete the purchase of my gorgeous cottage in Shelfanger. They kept on top of everything throughout the process and I'd be very happy to recommend F&C to anyone considering using their services.

2 June 2023
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Sally, thank you for taking the time to review us. It's great to hear of your positive experience with Sue and Phillipa from the Diss team and we wish you the best in settling into your new home. We hope to work with you again in the future.

Rated 1 out of 5 stars

Unhappy with service

Unhappy with service. I looked at a previous review which reminds me of my experience. I had a poor experience with this company before and more fool me for using them again. My experience has been bad. I would not recommend this company for lettings

26 September 2023
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Sarah, we're incredibly sorry to hear about your negative experience. We pride ourselves in providing only the best service and experience, and so we'd like to investigate this further. Please could you email complaints@fineandcountry.com with the full details of your complaint including the Fine & Country branch that this relates to, and we will look into this further. Thank you

Rated 5 out of 5 stars

Charlotte Coleman from Colchester Fine…

Charlotte Coleman from Colchester Fine and Country has been amazing. Suck a kind personable lady with great knowledge and expertise. She has been fantastic liasing between us as sellers and our buyers. An asset to the company 💐

20 September 2023
Unprompted review
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Reply from Fine & Country

Hi Samantha, thank you for taking the time to review us. We're pleased to hear of your positive experience with Charlotte from our Colchester team and we hope to be working with you again in the future.

Rated 5 out of 5 stars

What such a helpful company dealing…

What such a helpful company dealing mostly with Tracy from the Diss branch of Fine and Country.
Nothing seemed to much trouble buying our new home in Fressingfield, Suffolk.
Very obliging when arranging viewing and follow ups. Helped with chasing a broadband supplier.
Could not sing her praises enough. Thanks for everything Roy & Jane

23 August 2023
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Roy, thank you for taking the time to review us. We're glad to hear of your positive experience with Tracy at our Diss office, and we wish you the best in settling into your new home.

Rated 1 out of 5 stars

Contacted from islington…

Contacted from islington branch.Promised call back next day.
One week later Still not received a call.

4 September 2023
Unprompted review
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Reply from Fine & Country

Hi Billyb, we're sorry to hear about that, we expect our branches to fulfill all promises and exceed expectations, however this has not been your experience. Please could you email complaints@fineandcountry.com with the full details of your complaint including the Fine & Country branch that this relates to and we will look into this further. Thank you

Rated 5 out of 5 stars

The director of the Diss branch

The director of the Diss branch, Chris and his sales assistant Tanya along with Sue in the office provided us with a excellent service throughout their handling of the sale of our property.
They were, at all times, professional, courteous, knowledgeable and always available to assist us with any concerns we may have had through the sale process.
I can highly recommend this great team to look after the sale of you home.

3 August 2023
Unprompted review
Fine & Country logo

Reply from Fine & Country

Hi Stephen, thank you for taking the time to review us. We're glad to hear of your positive experience with the Diss team and we hope to be working with you again in the future.

Rated 5 out of 5 stars

Great Service in Northamptonshire

My wife and I have recently been interested in properties in Northamptonshire represented by Marie Fritz, as selling agent. We have been very impressed by Marie's knowledge of the houses in question, and of the local towns and region, and she has, in our view, represented the houses enthusiastically and fairly. My wife and I both saw Marie as active and engaged throughout - we have seen plenty of Sales Agents, in the past, who are far too passive in the process. The fact that we have not, in the end, purchased one of these properties was certainly not down to Marie and the way she handled the process - on the contrary, we felt her handling of the agency allowed us time to properly consider whether any of these houses were really right for us and, in the end, our decision not to pursue a purchase to completion was merely down to specific issues which were not possible to mitigate.

We are currently in the process of selling our own property in Bedfordshire. The best recommendation or reference we can provide is for us to say that we would be very happy to enlist the services of Marie if ever we were in the market to sell a house in an area she was covering from an Estate Agency perspective.

31 July 2023
Unprompted review
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Reply from Fine & Country

Hi Jeremy, thank you for your review, we are so delighted to hear that you were pleased with your interaction with Marie. We do hope to work with you in the future!

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