FilterOutlet.com Reviews 

694
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought 4 Swim spa filters and saved over $100!!! over the manufacturer's website. These filters are a perfect fit. Same quality material, number of folds, plastic caps. So I can't speak wit... See more

Rated 1 out of 5 stars

I ordered 3 refrigerator water filters. All arrived with white foriegn matter inside the inlet of all I wasted over an hour trying to talk to some one, but with their use of recordings, mumbering... See more

Company replied

Rated 5 out of 5 stars

We have tried other pool filters over the years, but once we tried FilterOutlet.com for our pool filters we will never get them from anywhere else! Their pool filters clean up very nice with full pr... See more

Rated 5 out of 5 stars

Great source for furnace/AC air filters and refrigerator filters! Fast order processing and shipping at very affordable prices! Thank you FilterOutlet.com, I'll be sure to buy from you again when need... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(694)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pool Filter Finding my pool filter and placing my…

Finding my pool filter and placing my order was a breeze. Check out was easy and quick. Received notifications on shipping and received my order on time. I’ll be using FilterOutlet.com for my refrigerator filter when it’s time to be replaced. Very happy with the quality and service. Jp

28 August 2024
Unprompted review
Rated 4 out of 5 stars

Good Quality at Affordable Price

It was quite east to navigate the website & determine which filter was necessary for my refrigerator. Shipping was timely and I was kept informed with tracking information.
My only complaint is there was no paperwork included with the filter to describe how to remove the old filter and install the new one. Because this process is done only about every 6 months, it can be difficult to remember how it was done in the past. In my case, this was a task my husband did but he passed away and I had to view several YouTube videos and make 4 or 5 attempts (because some of the videos were inaccurate) before finally succeeding. This also involved my having to climb upon a small 2-step ladder/stool to reach the filter chamber numerous times. Had there been instructions included, I could have accomplished the task with only one climb up the 2-step stool. Not an easy task for a short, 75 year-old.

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Generic vrs Allergy

When I went on their website to look for the same exact product I’ve been buying on Amazon (Allergy) for years, they had the same brand and it was about $8 cheaper and then 15% off, but I had to pay shipping. So it may have been a little less than buying it from Amazon. BUT when i got the product, I expected the product called Allergy but there was NO brand name. Not on the box or the filters. Just the size.
When I am happy with a product that I have been buying for many years, why would I try anything else. If I find it cheaper somewhere else, which is what I thought I was doing, I buy it. But hey, I guess we don’t always get what we pay for. Live and learn. I will not order from them ever again. But when I let them know, this is what they replied back….

We are continually looking for ways to keep costs down, and streamline our production processes so that we may offer our products at the most competitive price. Along these lines, we keep common frame stock across all sizes (so we don’t have to print four separate frames for every efficiency rating). Our filters are tested against the latest ASHRAE Test Standard 52.2 to insure the correct efficiency classification and carry a 1 year purchase guarantee. The efficiency rating is printed on the label found on the outside of the shipping carton. I hope this helps and if you prefer to return the filters we will be happy to assist.

I’m thinking they copy and paste this for all the complaints they get.
All about them saving money.

1 August 2024
Unprompted review
FilterOutlet.com logo

Reply from FilterOutlet.com

We appreciate you bringing this issue to our attention. We would like to assist you with your issue, so we will reach out to you directly from our customer service portal via email.

Rated 5 out of 5 stars

I had mistakenly ordered the wrong…

I had mistakenly ordered the wrong refrigerator filters. I called them about returning them and ordering the correct ones. The lady I spoke with took great care of me. I received the correct filters in 3 days. I totally endorse this company and their filters.

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Bought 4 Swim spa filters and saved…

Bought 4 Swim spa filters and saved over $100!!! over the manufacturer's website.

These filters are a perfect fit. Same quality material, number of folds, plastic caps.

So I can't speak with experience about longevity yet, however, at this price I can buy a few more sets and still save serious MONEY!

FilterOutlet will be my go-to store for my Swim Spa, as well as my refrigerator, R.O. System and any other filter I need.

15 June 2024
Unprompted review
Rated 1 out of 5 stars

POre size way too large

The filter cartridges arived on time. However, the pore size is way too big therefore they didn't filter much at all. I had to put my old cartridges back in

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Always perfect

Always perfect! A wonderful company to deal with…I did have the wrong filter shipped to me once, they sent me the correct filters so very quickly! I will continue to use FilterOutlet for my filter needs

30 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look