Banner for Filson Europe

Filson Europe Reviews 

2,958
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 868 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and durability of the products, noting their robust construction and long-lasting nature. Many people also highlight the very fast and efficient delivery service, with orders often arriving quickly from Italy to various destinations. The overall service, from easy ordering to respectful packaging, contributes to a highly positive customer journey. However, some customers also noted inconsistencies with product sizing, finding items often run larger than expected or differ from standard sizing charts. This sometimes led to the inconvenience of reordering or incurring additional costs for returns and exchanges, impacting their overall satisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as perfect,... See more

Quality

People report positive experiences with quality, often describing products as having great quality, good... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Order

Customers had ambiguous experiences with order, with many praising the quick delivery and ease of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very fast service and good quality garment as always. Only point to note relates to sizing. This item comes in Regular and Super……and I am in the middle of both (44” chest and 6’2”). Went for the othe... See more

Rated 4 out of 5 stars

I have purchased different Filson products lately. A basecap, two hoodies, a pair of shorts. And I returned another pair of Shorts and a shirt. Sizes usually run large due to this being truly American... See more

Rated 4 out of 5 stars

Very quick delivery, originally ordered my normal size but item was to big so had to reorder the smaller size, I was suprised and disappointed that I had to pay an extra €15 euros !!

Rated 5 out of 5 stars

Very easy ordering and quick dispatch. Though trying to contact a human about sizing is not made easy.in all other brands I am a Large, I have the medium cruiser wool jacket which is perfect, I feel... See more


Company details

  1. Clothing Store
  2. Outdoor Clothing and Equipment Shop
  3. Vintage Clothing Store
  4. Western Apparel Store

Written by the company

The American Heritage Outerwear, Clothing, Bags & More. Creating unfailing goods since 1897. Filson is an American tradition, crafting apparel and bags that don't quit. Might as well have the best.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,958)

1,129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor communication

Poor communication

6 May 2026
Filson Europe logo

Reply from Filson Europe

Hello Shaun,

Thank you for sharing your feedback with us. We are sorry to hear about your experience. One of our operators has already contacted you directly to provide assistance and help resolve the situation as quickly as possible.

Filson.eu Customer Service

Rated 5 out of 5 stars

Another 5* experience

Another 5* experience. There is no Filson store in Ireland so we go to the online EU store and as expected sometimes, an item might not fit or suit perfectly. Filson offers an excellent return policy at very little cost with refunds very quickly. 100% recommended.

11 May 2026
Rated 5 out of 5 stars

Very good quality

Very good quality, the jacket fits perfectly.
First I ordered the wrong size, I wasn’t sure beetween M or L. The return and refund was easy and fast, no complains on that point.
I recommand the product!

4 May 2026
Rated 1 out of 5 stars

No response from customer services and…

No response from customer services and no contact nos available, will never buy direct from them

8 May 2026
Filson Europe logo

Reply from Filson Europe

Hello Paul,

Thank you for sharing your feedback with us. We are sorry to hear about your experience. One of our operators has already contacted you directly to provide assistance and help resolve the situation as quickly as possible.

Filson.eu Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look