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Filson Europe Reviews 

2,956
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 868 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and durability of the products, noting their robust construction and long-lasting nature. Many people also highlight the very fast and efficient delivery service, with orders often arriving quickly from Italy to various destinations. The overall service, from easy ordering to respectful packaging, contributes to a highly positive customer journey. However, some customers also noted inconsistencies with product sizing, finding items often run larger than expected or differ from standard sizing charts. This sometimes led to the inconvenience of reordering or incurring additional costs for returns and exchanges, impacting their overall satisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as perfect,... See more

Quality

People report positive experiences with quality, often describing products as having great quality, good... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and professionalism.... See more

Order

Customers had ambiguous experiences with order, with many praising the quick delivery and ease of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very fast service and good quality garment as always. Only point to note relates to sizing. This item comes in Regular and Super……and I am in the middle of both (44” chest and 6’2”). Went for the othe... See more

Rated 4 out of 5 stars

I have purchased different Filson products lately. A basecap, two hoodies, a pair of shorts. And I returned another pair of Shorts and a shirt. Sizes usually run large due to this being truly American... See more

Rated 4 out of 5 stars

Very quick delivery, originally ordered my normal size but item was to big so had to reorder the smaller size, I was suprised and disappointed that I had to pay an extra €15 euros !!

Rated 5 out of 5 stars

Very easy ordering and quick dispatch. Though trying to contact a human about sizing is not made easy.in all other brands I am a Large, I have the medium cruiser wool jacket which is perfect, I feel... See more


Company details

  1. Clothing Store
  2. Outdoor Clothing and Equipment Shop
  3. Vintage Clothing Store
  4. Western Apparel Store

Written by the company

The American Heritage Outerwear, Clothing, Bags & More. Creating unfailing goods since 1897. Filson is an American tradition, crafting apparel and bags that don't quit. Might as well have the best.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.4

All reviews

(2,956)

1,129 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy ordering and quick dispatch

Very easy ordering and quick dispatch. Though trying to contact a human about sizing is not made easy.in all other brands I am a Large, I have the medium cruiser wool jacket which is perfect, I feel the Mile Marker wax coat is only just ok in medium and would have like to have tried a large but difficult shopping online with no access to retail shops. The quality of Filson is second to none.

21 May 2026
Rated 5 out of 5 stars

Navajo towel

I purchased the Navaho towel for a birthday present the recipient was so happy
The quality was very good
luxurious and thick
colours were beautiful
Nicely packaged
Speedy delivery
Top quality as expected from filson

19 March 2026
Rated 2 out of 5 stars

Their clothes are great CS not so much

Their clothes are great! Their customer service is so bad! Ordered a shirt 4 days ago and still not dispatched. Tried speaking to someone via email and via chat no answer! Have really put me off using them and will go through third party vendors going forward.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Great clothes!

My experience is greater because your clothes are really awesome, great quality, great fit, you have just to be careful what close you get to check your fit, but most of the time they fit your real size or one size smaller.
I totally suggest Filson!

22 May 2026
Rated 4 out of 5 stars

Great quality. A bit too expensive. Great delivery. Returns not ideal

I have purchased different Filson products lately. A basecap, two hoodies, a pair of shorts. And I returned another pair of Shorts and a shirt. Sizes usually run large due to this being truly American. All products are of very good quality but still seem to be overpriced compared to similar good quality stuff. In a sale this may be perfect at regular price you have to like the stuff - and there is good reason to do so. Delivery is really at the speed of light. Returns are more complicated. There is no return ticket in the package -you need to contact Filson Europe and ask for one and wait- and the returns cost around 10€ per Package. It would be very easy for Filson to get to European Standards here. 4/5 * because the price and the return process prevent it from being perfect.

18 May 2026
Rated 5 out of 5 stars

I purchased a Western vest

I purchased a Western vest, but the size was too small. I reached out to customer service, and they responded very quickly, guiding me through the return process. Truly professional and efficient!

15 May 2026
Rated 3 out of 5 stars

Great quality, too expensive, great shipment, horrible returns

The products are of very good quality and I Chose to keep three of the 5 ítems I ordered. In teo shipments. They are way too expensive though. While the delivery to my Place was splendid Filson still has not reacted after one week on my request for two Return Tags. I guess you want to keep my Money a bit longer. Totally inaceptable. Charging 15€ per Return also is a Big mistake. Breakfown: Delivery 5 *, Quality 5*, Price 2*. Return 1*. 13/4 =3*

14 May 2026
Filson Europe logo

Reply from Filson Europe

Hello Guido,

Thank you for your feedback.
One of our agents has already contacted you to clarify why your return request was not processed correctly. The issue was due to an error in the form submission, which prevented the return labels from being generated.
For any future assistance, we kindly recommend contacting us directly so we can help you as quickly as possible.

Kind regards,

Filson.eu Customer Service

Rated 1 out of 5 stars

Poor communication

Poor communication

6 May 2026
Filson Europe logo

Reply from Filson Europe

Hello Shaun,

Thank you for sharing your feedback with us. We are sorry to hear about your experience. One of our operators has already contacted you directly to provide assistance and help resolve the situation as quickly as possible.

Filson.eu Customer Service

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