Loved this product. Bought for my sister. A personalised photo of her granddaughter . Opted for the better canvas and square diamonds. The quality and clear details from the photo are excellent. My... See more
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Even though had some issues with the tracking number I still got my package in a timely fashion especially for it being an international delivery. I got douped by another company last November when or... See more
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Scammed again…. Website claims to be in London but arrival time nearly two weeks later. Bad if you bought something as a present and of course misleading by not being transparent about origin and deli... See more
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Marvellous customer service rep (Kaleigh!!!) Helped me to get my own photo to perfection. Result was a really splendid. I would recommend everyone to order with Figured‘Art! Good quality!
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Company details
About Figured'Art
Written by the company
Figured’Art est la marque française de référence en peinture par numéro et broderie diamant / diamond painting. Nous sommes spécialisés dans la fabrication de kits de loisirs créatifs et avons créé de nouvelles activités comme la broderie point de croix, le punch needle, le feutrage à l’aiguille et la peinture à gratter.
Relaxation par l’Art 🎨
Nos kits de loisirs créatifs vous permettront de réaliser de manière facile et ludique de magnifiques tableaux que vous pourrez ensuite fièrement accrocher chez vous ou offrir en cadeau. L’Artiste, c’est vous !
Que vous soyez débutant ou confirmé, vous trouverez des modèles parfaitement adaptés, pour toujours plus de plaisir et de relaxation pour vos activités manuelles.
Collection Stock France : Livraison en 48h 🏆
Nous avons plus de 500 modèles uniques dans notre entrepôt en France en livraison 48h dans toute la France métropolitaine et en Belgique. Ces modèles ont la mention verte « Stock France : Livraison 48h » sur notre site internet www.figuredart.com lorsque vous sélectionnez vos options en taille 40x50cm.
Qualité irréprochable 🎨💎
Nous apportons un grand soin à la fabrication de nos produits avec des matières de qualité, respectueuses de l’environnement pour vous permettre un moment de détente parfait.
Plus de 3000 avis clients ⭐⭐⭐⭐⭐
Nous avons plus de 3000 avis clients vérifiés sur notre site internet avec photos. Nos clients postent tous les jours des photos de leurs réalisations, alors n’hésitez pas à aller y jeter un œil !
Service Client à l’écoute 😍
Nous sommes une entreprise familiale à taille humaine et avons à cœur de satisfaire nos clients. Notre équipe fait tout son possible pour répondre rapidement à vos demandes par email et rester proche de vous.
Contact info
Rue de Ponthieu, 75008, Paris, France
- contact@figuredart.com
- figuredart.com
4.1
Great
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good material
Very good material, I am very satisfied with this purchase. The colors are beautiful, the dimensions are really interesting and accurate. I am very happy with this purchase. Just a small downside: the brushes could be a bit better quality. Thank you very much.
19 January 2026
Unprompted review
Reply from Figured'Art
Hi Fabienne,
We really appreciate you taking the time to leave a review!
We are pleased to know that our services met your expectations and that you are satisfied with the level of service we provided.
Constructive feedback like yours is invaluable in helping us continuously refine our services, and hearing from satisfied customers reinforces our commitment to delivering the best possible experience.
We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
I tried different brands but Figures d’art is for me the best ! Never regret my choices !
I tried different brands but
19 January 2026
Unprompted review
Reply from Figured'Art
Hi Nathalie,
Thanks a lot for taking the time to share this!
We’re honored to hear that Figures d’Art stands out as your preferred choice among different brands. Knowing that you are satisfied with our service is truly encouraging for our team.
Your confidence in our products and continued support mean a great deal to us. Every review is invaluable in helping us refine our service and uphold the highest standards.
Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
Custom paint by numbers kit was great
I got a custom paint by numbers kit as a birthday gift. I don’t consider myself a painter, but it was really easy to follow the numbers and get lost in this relaxing activity. Highly recommend!
1 May 2025
Unprompted review
Reply from Figured'Art
Hi Kestas,
Thank you so much for your kind feedback.
We’re delighted to hear that you enjoyed your custom paint by numbers kit and found it easy to follow and relaxing, even as a first-time painter. We’re pleased to know it met your expectations.
Your thoughtful feedback is greatly appreciated, as it not only encourages our team but also helps guide our future development. We sincerely thank you for your recommendation and continued support.
We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
Poor communication
Took a while to arrive but that’s not my complaint. I want to return the item as I no longer need it. I’ve emailed you twice but no reply. I know it says takes 2-3 working days to respond but it’s been more than that now. I want to return my item before the 14 days are up!
17 January 2026
Unprompted review
Reply from Figured'Art
Hello CL,
We are currently unable to locate your order in our system, so our team has reached out to request more information. Once we have your details, we will review the case immediately and make sure any issue is properly resolved.
We would like to resolve this issue for you. Kindly email us at support@figuredart.com with your order details, including your order number, name, and delivery address. Once we receive this information, we will take the necessary steps to address the matter.
What matters most is that you feel taken care of.
Thank you for your patience and cooperation and we look forward to assisting you and ensuring this is resolved promptly.
Best regards,
Figured’Art Customer Care Team
The delivery times are not true
The delivery times are not true! They say fast delivery it has been almost three weeks.
Disgrace
16 January 2026
Unprompted review
Reply from Figured'Art
Hi Sara,
We understand how the delivery information can feel confusing, especially since Figured'Art ships from both overseas and local warehouses. The item you ordered is a custom painting from our Blue Label collection, which is made to order and typically requires 2 to 3 weeks for production and delivery.
According to the tracking, your parcel has already reached the local carrier and should arrive very soon.
Even though your order is still within the delivery timeframe stated on our website, we completely understand that the wait can be frustrating. As a gesture of goodwill, we would like to offer you a discount should you wish to try one of our local-stock items next time. Our Green Label products ship from our UK warehouse and usually arrive within 2 to 3 business days.
Thank you for your patience. We hope you will enjoy your painting once it arrives, and we are here if you need any assistance.
Best regards,
Figured'Art Customer Care Team
I had ordered a painting
I had ordered a painting. I was emailed that this has been delivered, but it has not reached me. I had emailed the customer support, but I have not received any reply. Really disappointed with their services. Painting has finally reached me. But it took 2 weeks for delivery.
15 January 2026
Unprompted review
Reply from Figured'Art
Hello Anjum,
The email stating that your order was delivered was triggered by the tracking information shown by the carrier. If this is not the case, we will work with you until a satisfactory resolution is reached.
Our customer service response time has been slower than usual in recent weeks due to the high holiday demand, and we sincerely apologize for this delay. We have already reached out to kindly ask whether you could check with neighbors or anyone who might have accepted the parcel on your behalf, as this is a common occurrence. We also offered a discount as a gesture of goodwill, as you certainly deserved better support from us.
At the same time, we have opened an investigation with the carrier. Regardless of the outcome, what matters most to us is that our customers feel cared for, so please be assured that we will resolve this for you.
We apologize again for the insufficient attention given to your case earlier. We are here now, and we look forward to your reply.
Warm regards,
Figured’Art Customer Care Team
DO not buy. poor delivery times and awful customer service
As stated by other dissatisfied customers , i ordered this product as a Christmas present from what i believed was a UK company to find out later that the 48 hour delivery was a joke as the item would not arrive until after Christmas. I attempted to cancel the order on 20th December and was told i was to late and would have to accept the order and return it. Once the order arrived i contacted the customer service dept on the 3rd Jan. and was given the return address in China. The cost of sending this unopened item back was extortionate £19.80.
I once again contacted the customer help on the 6th Jan stating I was not happy and did not get a reply until the 24th Jan . This reply could no account of points raised or my dissatisfaction.
At the start of ordering it does not clearly state that the 48 hour delivery time is not for all products.
it states that delivery will be by Royal Mail, which it is not.
Customer service is a joke and does not help with issues
As a consequence i have an unopened package i do not want and a company who it appears do not care for their customers .Why as most companies in my experience do you not allow returns back to your UK depot?
I have tried to resolve this issue before posting here to give the company an opportunity to resolve my issues , but they have failed spectacularly.
For your reference my order no is #1079406U
15 January 2026
Unprompted review
Reply from Figured'Art
Hello Michael,
According to the tracking information, your order has already been delivered. We have reached out to offer you a 20 percent partial refund, along with a discount for a future purchase should you wish to try an item shipped from our local warehouse next time. We completely understand how disappointing it must be when a product does not arrive in time to be given as a gift.
We always process orders as quickly as possible, and once an item is already in transit it cannot be cancelled. Your order was part of our Blue Label collection, which is made to order and typically requires 1 to 3 weeks for delivery. In this case, it was delivered within the expected time frame.
We understand that our shipping details can sometimes be confusing, especially since Figured'Art ships both from our overseas workshop and from our local warehouse. We are also aware that our customer service response time has been slower in recent weeks due to the high holiday demand, and for that we sincerely apologize.
We would very much like to work toward a satisfying resolution for you. The discount we provided is offered in the hope that you might consider trying one of our Green Label items in the future, which are marked on the website: Paint by Numbers UK, UK Stock: delivery in 48h. We would appreciate the opportunity to serve you again with the level of service you deserve.
Sincerely,
Figured’Art Customer Care Team
Keep your packaging
I ordered 3 items and received 2 of them in separate shipments. The 3rd item was not with either shipment so I figured it would be coming on its own. I threw away the outside packaging & timing was that it went out for trash pickup before I received an email that all items were delivered.
I responded to that email & received an auto generated reply that they would reach out within 24-48 hours. When that time had gone by I received an email that my issue was resolved due to inactivity. I emailed back to see if the missing item was shipped. They sent transaction history showing requests for pictures & some other follow up that I never received.
I explained that I no longer had the outside packaging & was only able to send a picture of the box with the 2nd item in it. I used PayPal to pay for these items and opened a case with them.
After doing that I received an email letting me know the 3rd item was being reshipped (arrived today). I'm not sure if the response was to my communication or because PayPal contacted them, but I received my 3rd item.
So if you order more than one item, keep your packaging until you've received everything just in case you need to send them pictures.
27 December 2025
Unprompted review
Reply from Figured'Art
Hello Denise,
Thank you for sharing your detailed experience.
We’re glad to hear that your missing item has now arrived, and we truly appreciate your patience throughout this process.
We understand your concern regarding the response from our customer support. During that time, we were experiencing a high volume of orders, which affected our response time. We will raise this concern with our team to help prevent this from happening in the future.
Reviews like this help us refine our services and create even better experiences for all our customers. We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
Paint by numbers not recommended
First of all, I thought I was buying a UK product due to the name of this company. The product was shipped from China! The paint by number packages does then not have enough paint in some of the pots to finish the painting. I ordered a frame, which was not even sanded down! Sorry but I really wouldn’t recommend this product.
3 January 2026
Unprompted review
Reply from Figured'Art
Hello Amanda,
We are currently unable to locate your order in our system, so our team has reached out to request more information. Once we have your details, we will review the case immediately and make sure any issue is properly resolved.
We would like to resolve this issue for you. Kindly email us at support@figuredart.com with your order details, including your order number, name, and delivery address. Once we receive this information, we will take the necessary steps to address the matter. What matters most is that you feel taken care of.
Thank you for your patience and cooperation and we look forward to assisting you and ensuring this is resolved promptly.
Best regards,
Figured’Art Customer Care Team
Havent started painting but good quality
Haven't painted them yet but can see they are higher quality than what iv purchased elsewhere - pain brushes look of decent quality and arrived quickly (albeit not within the 48 hour timeframe but I dont think that was the companys fault) Ordered 6 paintings and am very excited to start!
2 January 2026
Unprompted review
Reply from Figured'Art
Hello Summer,
Thank you so much for taking the time to share your experience.
We are pleased to hear that you are satisfied with the quality of the paintings and brushes, and we appreciate your understanding regarding the delivery timeframe.
Your feedback supports our ongoing efforts to deliver high-quality products and excellent service.
Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
Absolute joke
Didn’t realise to return an item it has to be returned to Hong Kong! Every other company uses a return service but not this one. Would never order from them again. Avoid at all cost
7 January 2026
Unprompted review
Reply from Figured'Art
Hello Nichola,
We have processed the refund for the item you wished to return.
In your case, we had to ask for the return to be sent back to Hong Kong because Figured'Art operates in seven countries with more than five warehouses worldwide. Returns must be sent to the location from which the item was originally shipped, which unfortunately can make the process more complicated. We fully understand how frustrating this felt, and we agree that our customer service should have supported you better through it.
What matters most to us is that our customers feel cared for. We also offered you a discount should you wish to try one of our UK local stock items in the future, which offer faster delivery and much simpler returns.
Thank you for your feedback, Nichola. We sincerely hope to have the opportunity to serve you again under better circumstances.
Warm regards,
Figured'Art Customer Care Team
Recent poor quality of paint
Over the past year, I have ordered and completed the painting of 22 canvasses. One year ago, the paint quality could not be faulted, but in recent months, several colours have been 'thin', sometimes requiring 2 or even 3 coats to cover guide lines and numbers. A recent painting of Lady On A Bicycle had one totally incorrect colour and although this was reported, I have received no reply.
30 December 2025
Unprompted review
Reply from Figured'Art
Hello John,
We are currently unable to locate your order in our system, so our team has reached out to request more information. Once we have your details, we will review the case immediately and make sure any issue is properly resolved.
We would like to resolve this issue for you. Kindly email us at support@figuredart.com with your order details, including your order number, name, and delivery address. Once we receive this information, we will take the necessary steps to address the matter. What matters most is that you feel taken care of.
Thank you for your patience and cooperation and we look forward to assisting you and ensuring this is resolved promptly.
Best regards,
Figured’Art Customer Care Team
Item hasn't arrived and tracking hasnt…
Item hasn't arrived and tracking hasnt updated. Was led to believe it would be delivered within 48 hours from a UK warehouse. This isn't the case. Now know it comes from China. I've emailed their customer service department several times to ask for a refund but haven't had a reply to recent emails. DREADFUL
5 January 2026
Unprompted review
Reply from Figured'Art
Hi Fay,
We understand how our shipping details can be frustrating at times, especially since Figured'Art ships from both our overseas workshop and our local warehouse. The item you ordered is part of our Blue Label collection, as indicated on our website. These items are made to order and typically require 1 to 3 weeks for delivery. Our Green Label collection, by contrast, ships from our local warehouse and usually arrives within 2 to 3 business days.
Your order is currently in transit and still within the expected timeframe, and it will be with you soon. We completely understand your disappointment, so we have reached out to offer you a discount should you wish to try one of our local stock items for faster delivery in the future.
Thank you for your feedback. We will continue working to improve our service, and we sincerely hope to have the opportunity to serve you again.
Warm regards,
Figured'Art Customer Care Team
Completely failed to deliver the item
Completely failed to deliver the item, ordered 12/12, was meant to be a christmas present. Now 4/1 and still not arrived. sent 4 emails to customer services without a response. Website is very deceptive as it implies 48hr delivery, then after ordering you discover its coming from China. Avoid this company, and go to a shop instead. wish i had!
4 January 2026
Unprompted review
Reply from Figured'Art
Hi Dave,
Your order has been fully refunded, and we would also like to offer you a complimentary item from our local warehouse so you can experience our fast delivery service.
Your order was part of our Blue Label collection, which is made to order and therefore shipped from our overseas workshop. Even so, the delivery promise of 1 to 3 weeks was not met. We have seen a few similar cases this season due to extreme holiday demand. Unfortunately, once a parcel is handed over to the courier, our visibility becomes limited and our ability to intervene is reduced. That said, we have already reported your case to our logistics partner for investigation.
As disappointed as we are with the carrier’s performance, it does not excuse leaving a customer waiting without a proper resolution. This is why we issued a full refund. If the package eventually arrives and is not lost, please keep it. We know the item was intended as a gift and we feel genuinely sorry that the delay affected your plans. If you allow us, we look forward to helping you choose a design from our local warehouse so you can finally have the experience you deserve.
Thank you for your feedback, Dave. It helps us improve.
We look forward to hearing back from you.
Warm regards,
Figured'Art Customer Care Team
Poor quality
Poor quality set, after assembling the frame it was clear that the edges were not square so it didn’t produce a perfect rectangle. This means that it’s impossible to fit the canvas without losing about a centimetre from on corner or a big blank patch on the opposite side.
2 January 2026
Unprompted review
Reply from Figured'Art
Hi Oli,
We are very sorry to hear about the disappointing issue with your order. This is not something that normally happens, and we sincerely ask for your help in sending us a few photos of the problem. Having concrete evidence allows us to escalate the matter directly to our workshop so the production team can fully understand and correct the issue moving forward.
Once we receive the photos and have a clearer picture of what went wrong, we will do more than just refund you. Your satisfaction is our priority, and we want to ensure your time and trust are not wasted with us.
Thank you sincerely for giving us a try and for helping us improve. We look forward to hearing back from you.
Thank you, Oli.
Warm regards,
Figured’Art Customer Care Team
Custom Canvas
I ordered my first custom diamond art painting canvas and was skeptical at the beginning. It really turned out beautiful and am so proud of the finished canvas. Figured'Art did a wonderful job getting the colors right. I will be ordering from them again.
Sandra Whisenant
29 December 2025
Unprompted review
Reply from Figured'Art
Hello Sandra,
Thanks a lot for taking the time to share this!
We appreciate your positive feedback regarding our overall service and the standard of support provided. Your comments reinforce our ongoing commitment to delivering high-quality service.
Receiving feedback from satisfied customers serves as a reminder of why we are passionate about our work. Insights such as yours are invaluable in helping us continually improve and innovate.
Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
REALLY BAD EXPERIENCE
REALLY BAD EXPERIENCE! Purchased 4 paint sets to share with friends. PAINT COLORS DO NOT MATCH THE ADVERTISED PHOTOS!!! Very disappointing. Contact Customer Service and they were NO HELP. WANT TO RETURN THEM BUT HAVE GOTTEN NO HELP FROM CUSTOMER SERVICE. I will NEVER purchase from them again!
24 December 2025
Unprompted review
Reply from Figured'Art
Hi Beverly,
We are truly sorry to see how disappointed you felt when receiving our products. We sincerely hope you might be willing to give the kits a try first and see the final results. If you still do not like them after completing a design, we guarantee that we will work with you until you are fully satisfied.
We share this suggestion because some customers are sometimes confused by the printed guide sheet included in each kit. That sheet is only an instructional reference to help explain the concept, not a representation of how the finished painting will look. For the most accurate preview, we always recommend referring to the digital render and color chart displayed on our website.
The four designs you selected are among Figured'Art’s long-standing classics. We have offered them to our customers for years, and it is very rare that someone is disappointed with the final result. While no physical painting can ever match a digital screen perfectly due to lighting and shade variations, our goal is always to deliver finished artwork as close as possible to what we present on our website.
Art is subjective, and everyone sees it differently. But what matters most to us is your satisfaction and your experience while working on our kits. Please give the project a chance, and we guarantee here publicly that if your finished result looks significantly different from the preview we show online, we will compensate you and ensure your time is not wasted.
Thank you, Beverly. We look forward to hearing from you and supporting you further.
Warm regards,
Figured'Art Customer Care Team
Absolutely terrible!!!
Absolutely terrible!!!
I ordered with this company on 12th December as it said 24-48 delivery within the UK
It didn’t arrive… of course it didn’t…. Gave it a week, nothing
No response to messages I’ve sent customer services, tracking today (which until today showed it was in China!) now shows it as arriving in the UK
Says clearly 24-48 hours, don’t trust them, I haven’t had the heart to tell my Wife as I ordered it as a surprise extra present, very VERY disappointed
Trustpilot have emailed me to say that the company requires more information so they can better understand the problem??
Really? 🤔
I’m not sure what part of this they haven’t understood, but if it says 24-48 hours delivery within the UK, then that is what I expect, if the item isn’t in the UK then the company should be transparent about it at the time of ordering, not leave it’s customers waiting for the item to arrive with no contact from them including answers to emails customers have sent them, as has been highlighted by other reviewers who have experienced the same issues as myself
27 December 2025
Unprompted review
Reply from Figured'Art
Hi Chris,
We are sincerely sorry for what you experienced.
The reason we asked for more information is simply so we can identify your order and properly fix the issue. Figured'Art ships from both our local warehouse (Green Label items, delivered in 2 to 3 business days) and our overseas workshop (Blue Label, made to order, delivered in 1 to 3 weeks). Without knowing which item you purchased, it is difficult for us to understand what went wrong in your case.
Regarding the lack of service you mentioned, we fully acknowledge the delay. The current volume of holiday orders and customer requests has slowed our team down more than usual. We requested your details so we could locate your order history in our system and check exactly where the process failed, including whether it was a carrier issue or a handling mistake on our side.
We completely understand your frustration and anger. Asking for more information is not to burden you, but to ensure we can investigate correctly and offer the right resolution. Please kindly email us at support@figuredart.com
with your order number, name, and delivery address. Once we receive this, we will take immediate action.
You not only spent time ordering from us but also took time to write this review, and we will not let that effort be in vain.
We will fix this for you, Chris.
Our sincere apologies once again. We look forward to hearing from you so we can resolve it quickly.
Warm regards,
Figured'Art Customer Care Team
Would not recommend
I ordered a paint by numbers set as I thought it was a seller with UK stock. As it turns out they are a middleman and my product came directly from China with some delay. I could have bought it direct from China at half the cost without this middleman. Was unhappy with the longer delivery time.
I have sent my order details as requested although nothing will change the reality of you being the middleman to order from China.
24 December 2025
Unprompted review
Reply from Figured'Art
Hello Trevor,
We are currently unable to locate your order in our system, so our team has reached out to request more information. Once we have your details, we will review the case immediately and make sure any issue is properly resolved.
We would like to resolve this issue for you. Kindly email us at support@figuredart.com with your order details, including your order number, name, and delivery address. Once we receive this information, we will take the necessary steps to address the matter.
What matters most is that you feel taken care of. Thank you for your patience and cooperation and we look forward to assisting you and ensuring this is resolved promptly.
Best regards,
Figured’Art Customer Care Team
NOT A UK COMPANY
NOT A UK COMPANY - these have been "shipping" my item for two weeks with no updates provided, no communication and no customer service. AVOID AT ALL COSTS.
16 December 2025
Unprompted review
Reply from Figured'Art
Hello R H,
We are currently unable to locate your order in our system, so our team has reached out to request more information. Once we have your details, we will review the case immediately and make sure any issue is properly resolved.
We would like to resolve this issue for you. Kindly email us at support@figuredart.com with your order details, including your order number, name, and delivery address. Once we receive this information, we will take the necessary steps to address the matter.
What matters most is that you feel taken care of. Thank you for your patience and cooperation and we look forward to assisting you and ensuring this is resolved promptly.
Best regards,
Figured’Art Customer Care Team
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