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fields-data-recovery.com Reviews 

1,348
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and customer service for their helpfulness, professionalism, and excellent communication, providing timely updates. Many people are delighted with the successful data recovery, noting the company's ability to retrieve critical and priceless data quickly and efficiently. However, some customers also noted that the service can be very expensive, with costs often exceeding initial expectations. A few other people reported issues with pushy sales tactics, and some experienced their drives being returned in worse condition or without data recovered despite the high fees.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers expressing high satisfaction,... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the cost to be high and unexpected,... See more

Product

Users describe ambiguous interactions with product, particularly regarding hard drive recovery and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, highlighting frequent and clear communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciate your having got it done. The one thing that could have been better was that it was shipped to a wrong address. The FedEx driver called me from an address about 7 miles away. It may have... See more

Company replied

Rated 4 out of 5 stars

I'm very happy I was able to recover the data i had lost. Especially from an M.2 based drive! I was thinking that database was lost forever, but they brought it back!... even if that meant putting it... See more

Company replied

Rated 3 out of 5 stars

I would have given them a 4 or 5 star review if the price hadn't been excessive. I felt I was kind of pressured into having my data recovered. They did however recover all my data successfully and I... See more

Company replied

Rated 5 out of 5 stars

I really appreciate Fields Data Recovery's responsiveness and will recommend them to my friends and co-workers. They were able to retrieve the lion's share of my data and saved me a ton of time --well... See more

Company replied


Company details

  1. Data Recovery Service
  2. Computer Accessories Store

Written by the company

Fields Data Recovery are specialists in recovering data from hard drives, SSDs, RAID arrays, NAS devices and other digital storage. We have been operating for over 15 years, helping both individuals and businesses across the U.S., Canada, and Europe. Every case starts with a free evaluation and free secure shipping. Q: How long has Fields Data Recovery been in business? A: We have been recovering data for more than 15 years and have successfully completed thousands of cases. Q: Do you charge for the initial evaluation? A: No, we provide a completely free evaluation along with free secure shipping of your device. Q: Can you handle urgent business recoveries? A: Yes, we regularly deal with critical cases and can prioritize urgent recoveries with realistic turnaround times. Q: What types of devices can you recover data from? A: We can recover from hard drives, SSDs, flash drives, RAID servers and NAS systems. Q: What makes Fields Data Recovery different? A: Our engineers are trained in-house, work in cleanroom environments and use forensic-grade techniques developed over years of experience.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Replied to 100% of negative reviews

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3.8

All reviews

(1,348)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

WO-013763

I thought I lost all my data when my portable hard drive crashed and reached out to this company to see what could be done. After receiving a phone call and explaining what the issue was, the company explained the process of what would happen from shipping to troubleshooting to what the next step would be. After a little delay when I did not receive a shipping label to ship the HD, Nathan Horner, emailed me directly the information needed and kept me abreast of the process. At first, I was informed the information was not recoverable but they had one last procedure to do and alas I got nearly 100% of the data recovered. Julian Henson sent me a file that showed what was recovered and after paying the balance owed they mailed a new HD with my data on it. The staff I worked with were friendly and very thorough.

14 March 2024
Rated 5 out of 5 stars

Fields did a great job

Fields did a great job. Their customer support was timely and excellent. I have no complaints at all, I am very satisfied and I would recommend this company to others with no problem.

20 March 2024
Rated 1 out of 5 stars

I paid over $1,250.00 for data recovery…

I paid over $1,250.00 for data recovery on a external hard drive that I accidentally dropped and they recovered none of the data that cost me $1,250.00+ I was better off keeping my money

14 March 2024
fields-data-recovery.com logo

Reply from fields-data-recovery.com

Hi Rosheen, we’re sorry the outcome wasn’t what you’d hoped for, we know how disappointing it is when a recovery isn’t possible. Your drive had taken a serious knock, and while our engineers were able to access it, the internal damage meant the data just wasn’t salvageable.

We know it’s frustrating, especially after giving the go-ahead, but the time and tools used were all part of a genuine attempt to recover your files. If you’d like a breakdown of what was done, we’re happy to provide that, just drop us a message at support@fields-data-recovery.com.

The Fields Data Recovery Team

Rated 4 out of 5 stars

Data Recovery

Data Recovery
I called and asked for a quote to retrieve my data from an unreadable HD. I agreed and sent in my old HD. They were able to retrieve my data but then more than tripled the fee that I was quoted. After back and forth negotiations we did settle on a price that I was willing to pay.

7 March 2024
Rated 4 out of 5 stars

Great teamwork

The team did a great job of communicating with me and letting me know what was going on and where we were at with the recovery.

22 February 2024
Rated 5 out of 5 stars

When all else failed Fields Came…

When all else failed Fields Came through. My kids knocked a drive off my desk containing years of family photos. Field Data Recovery was able to repair the drive at an affordable price in a short amount of time. They were courteous and detailed, guiding me through the entire process. I could not be happier with service. I would highly recommend them to anyone who needs to recover data! Ref WO-012570 for authenticity.

19 February 2024
Rated 5 out of 5 stars

Data recovered; money well spent (Ref WO-011036)

A customer service advisor kept me up to date on the progress for the data recovery from my hard drive. Just about my entire life was stored on my hard drive and Fields Data Recovery was able to restore my entire hard drive (497 Gb). The service was very timely and well worth the money to recover my data.

1 December 2023
Rated 4 out of 5 stars

Good service; mind your cost benefit analysis…

Personnel were polite professionals with congenial engagement. Aside from cost, provided a pain free experience. Lived up to 90% of expectations
Overshot typical cost range significantly, but not beyond reason. Unable to recover basic OS settings and bookmarks, but well done on data. Estimate 10-15% recovered imagery unusable, but there was a lot of special format material. Not necessarily a good choice for private home user drive arena. Better suited to larger system user with better cost-benefit and capitalization. On the other hand, if you want some data back and cost is relatively “not important” they will satisfy your need. New drive costs $39; new lap top $1200. Field’s service for 500GB was around $1600, which include data on new drive…but it’s just data, not a “clone” or system drive. This case involved a physical head crash/damage, yet drive would start to boot, then stall.

6 February 2024
Rated 5 out of 5 stars

Trusted Data Recovery Service

Fields Data Recovery's team displayed exceptional expertise, maintaining clear and consistent communication throughout the entire data recovery process. Their knowledgeable staff diligently answered all my inquiries, and the service was reasonably priced. Remarkably, they successfully recovered all my lost data, showcasing their proficiency in the field. Highly recommended for their expertise, transparent communication, and effective data recovery solutions.

2 February 2024
Rated 5 out of 5 stars

Recovering Moms Data from a 2011 Drive

The company made it easy to recover the data. They sent for the drive and recovered all but a couple of moms files. Considering her harddrive was over 13 yrs old I was surprised they recovered anything. However, the drive contained over 40K pics and important docs my mother has accumulated over the years. Thanks much. Mom Happy.

5 January 2024
Rated 3 out of 5 stars

Recovering Dissertation Work

The people I spoke with at Fields Data Recovery were great! They were professional, provided me with a quote quickly, covered the shipping cost to send my drive to them, and were able to recover my data within a few days so I didn't lose all the data for my dissertation.

My only issue is the cost. I will pay for service but the cost of $1200 is outrageous.

22 January 2024

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