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fields-data-recovery.com Reviews 

1,348
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and customer service for their helpfulness, professionalism, and excellent communication, providing timely updates. Many people are delighted with the successful data recovery, noting the company's ability to retrieve critical and priceless data quickly and efficiently. However, some customers also noted that the service can be very expensive, with costs often exceeding initial expectations. A few other people reported issues with pushy sales tactics, and some experienced their drives being returned in worse condition or without data recovered despite the high fees.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers expressing high satisfaction,... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the cost to be high and unexpected,... See more

Product

Users describe ambiguous interactions with product, particularly regarding hard drive recovery and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, highlighting frequent and clear communication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciate your having got it done. The one thing that could have been better was that it was shipped to a wrong address. The FedEx driver called me from an address about 7 miles away. It may have... See more

Company replied

Rated 4 out of 5 stars

I'm very happy I was able to recover the data i had lost. Especially from an M.2 based drive! I was thinking that database was lost forever, but they brought it back!... even if that meant putting it... See more

Company replied

Rated 3 out of 5 stars

I would have given them a 4 or 5 star review if the price hadn't been excessive. I felt I was kind of pressured into having my data recovered. They did however recover all my data successfully and I... See more

Company replied

Rated 5 out of 5 stars

I really appreciate Fields Data Recovery's responsiveness and will recommend them to my friends and co-workers. They were able to retrieve the lion's share of my data and saved me a ton of time --well... See more

Company replied


Company details

  1. Data Recovery Service
  2. Computer Accessories Store

Written by the company

Fields Data Recovery are specialists in recovering data from hard drives, SSDs, RAID arrays, NAS devices and other digital storage. We have been operating for over 15 years, helping both individuals and businesses across the U.S., Canada, and Europe. Every case starts with a free evaluation and free secure shipping. Q: How long has Fields Data Recovery been in business? A: We have been recovering data for more than 15 years and have successfully completed thousands of cases. Q: Do you charge for the initial evaluation? A: No, we provide a completely free evaluation along with free secure shipping of your device. Q: Can you handle urgent business recoveries? A: Yes, we regularly deal with critical cases and can prioritize urgent recoveries with realistic turnaround times. Q: What types of devices can you recover data from? A: We can recover from hard drives, SSDs, flash drives, RAID servers and NAS systems. Q: What makes Fields Data Recovery different? A: Our engineers are trained in-house, work in cleanroom environments and use forensic-grade techniques developed over years of experience.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Replied to 100% of negative reviews

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3.8

All reviews

(1,348)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

They recovered

They recovered, what I could not.

Team is/was very communicative.

I wish they would ship a mailer aka padded box to accommodate the hard drive.

I struggled to find an adequate shipping container.

29 May 2024
Rated 5 out of 5 stars

My 1TB Drive had a faulty connector…

My 1TB Drive had a faulty connector that broke off rendering the drive completely useless. Fields Data recovered every file and it was worth the money. The staff is terrific. I’m not techie. And they explained everything plus they were reassuring.

28 May 2024
Rated 4 out of 5 stars

Expensive, but worth the cost

While expensive to recover all the data I lost, Fields got me all the data I needed from my failed hard drive. They did the work for exactly what they estimated and completed the work as quickly as expected.

7 March 2024
Rated 5 out of 5 stars

Saved my priceless photos!

Excellent customer service and super fast as well. Saved precious, priceless photos and I am forever grateful. Stayed in contact with me literally every day from start to finish! Trust me to trust them with your data!

14 May 2024
Rated 5 out of 5 stars

History Restored!

After taking an external drive to a local computer shop that advertised being able to recover data and it was unsuccessful I did not hold much hope when I sent the disk to fields data recovery. Julian in customer service was in touch with me throughout the process. He kept me informed of each attempt at recovering the data and what they were doing each time until he called to advise of the successful recovery! I appreciated hearing from Julian throughout the process. I am sure you can imagine how concerning it is to wonder if so much of your personal/historical data could be gone.

My data was recovered and I was sent a new disk with everything on it.

Thank you Fields Data for giving me back this data.
Angela

1 April 2024
Rated 5 out of 5 stars

My wife's hard drive stopped working…

My wife's hard drive stopped working and would just spin and click. That is a sound I never wanted to hear. I knew that it would cost money to get it fixed and get the data retrieved. I searched a couple places and decided to go with Fields Data Recovery.

I worked with Adam through the process to get the hard drive to them. It took about a month to get the drive fixed and the data recovered.

During the process I became a bit concerned as I read that Fields Data Recovery was a scam. I became scared because I had already paid $1200 up front before any of the work was done. It was a risk I took to get the data recovered but was still uneasy. While communication was not always up to par, I was able to reach out on my own and get a hold of someone. I believe I spoke to Ryan? at Fields Data Recovery when I called and he reassured me that this wasn't a scam, that sometimes it can take a while to recover the data, and sometimes people don't often get the result they expect because each scenario is different.

I wanted to post this review and say THANK YOU to Adam and Ryan for putting up with my anxiety and always putting forth their best efforts to put me at ease. Thank you both! I will use Fields Data Recovery in the future if a hard drive goes bad! =)

6 March 2024
Rated 5 out of 5 stars

Prompt, professional and empathetic.

Very prompt response after initial inquiry into service. Wonderful to have a phone call and connection with someone to hear that they truly care for each customer and want to help as best they can. Service was extremely professional, quick turnaround and they made the transfer of information from my broken laptop onto a drive extremely simple and easy. I had all my data back within a week! They contacted me via phone call every step of the way to inquire what my wishes were and what their teams finds were. Highly recommend!

27 March 2024
Rated 5 out of 5 stars

The process was easy

The process was easy. I spoke to the same person from start to finish. I received a preliminary diagnosis the same day that Fields received my hardrive. The data extraction was completed promptly and I received the data within 2 days.

4 April 2024
Rated 5 out of 5 stars

Fields Data Recovery has exceptional service and a caring attitude.

Fields Data Recovery was one of the first data recovery agencies I had reached out to. Upon the initial contact, it was laid out in front of me very clearly that, if I did not want to receive my data for any reason, I did NOT have to pay a dime for their services. ZERO obligation. I was elated with the transparency from the start in addition to the next day UPS air shipping covered by the company to get my data in their hands. I was constantly updated via phone calls about the status of my drive and how the engineers' progress was coming. I was made to feel like a cared for customer and that is exactly what I was. I had my data back on my computer in a matter of a week and a half and I have zero complaints. If I were to ever require data recovery services again, Fields Data Recovery is who I would go to in a heartbeat.

28 March 2024
Rated 5 out of 5 stars

The service and recovery were great

The service and recovery were great. They walked me through the process and explained everything thoroughly. The price was VERY expensive but when the data is important, it's worth it.

job # WO-013500

14 March 2024

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