Had an issue and when I called Fibrely after an automated question to get me to the right team, line was very quickly connected to an operator who in my case was Trisha. Polite and very helpful the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mathew ( tech dept) was brilliant. Been having issues with connectivity and the router since installed. Seems the BT engineer didn't advise or update the Firmware? After going through various setting... See more
Company replied
I was unsure about joining Fibrely at first as I hadn’t heard of them before. When I first got the WiFi, I had an issue with the password not working, which was frustrating. However, I called their... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Contact info
United Kingdom
- 0330 822 42 64
- hello@fibrely.co.uk
- fibrely.co.uk
4.3
Excellent
840 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service Mathew…
Brilliant customer service Mathew solved the situation fast very polite from start to finish the company been Brilliant ☆☆☆☆☆ highly recommend
30 April 2026
Unprompted review
Reply from Fibrely
Hi Marina,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Donald was very informative and…
Donald was very informative and helpful! Thank you
29 April 2026
Unprompted review
Reply from Fibrely
Hi Kyanne,
Thank you so much for your wonderful review and your positive feedback for Donald. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I had Mark supporting me with my issue
I had Mark supporting me with my issue, and after many phone calls, he was finally able to provide a solution. He has been the best support throughout.
29 April 2026
Unprompted review
Reply from Fibrely
Hi Lleana,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
We had a power trip and lost connection…
We had a power trip and lost connection with the service provider. Lloyd managed to patiently restire the connection within half an hour despite me slowing him down. Very fast, very attentive.
29 April 2026
Unprompted review
Reply from Fibrely
Hi Will,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Mark was extremely helpful and…
Mark was extremely helpful and patiently talked me through the process of correcting my blunder, even taking the time to repeat processes to me when I couldn’t hear him due to kids in the background , he made an extremely stressful and awkward process go smoothly , thanks again
28 April 2026
Unprompted review
Reply from Fibrely
Hi Alex,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Customer service
Customer service
Mark was very patient and knowledgeable in guiding
me through the installation process
28 April 2026
Unprompted review
Reply from Fibrely
Hi Sanda,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Been frustrated since the installation…
Been frustrated since the installation over a month ago. Nowhere near the speeds I signed up with them for and almost every day at random times, the Internet disconnected for anything from 5 to 60+ minutes. To be fare to them they did reply promptly to my emails and connected me to their technical team quickly.
I've emailed and phoned so many times I've lost count and each time they talk me through the SAME diagnostics procedures instead of actually reading previous engineers notes, that if they were bothered to write any?
I've refused to pay the 1st bill as they haven't provided me with the service I signed up for. I'm desperate for the Internet connection as mobile phone signal is poor, and I need to upgrade my care team who are helping me with Stage 4 Cancer. I can do without this unnecessary stress and I've explained that I'm also registered disabled so I can't keep going down and up stairs to tell them what lights are on the equipment and sometimes do a cold start reset. I'm an ex-military electrical and communications engineer of 30 + year's until recently so I know my way around equipment. They provided all the equipment and now suggested I speak to Asus directly to explain the issues. UNBELIEVABLE!
I've asked for a new replacement router and they just keep saying 'you need to speak to tech or Openreach to sort the line speeds as when connected I get between 18 & 40 ish maps not the 500 I'm contracted for.
Fibrely. . Please don't insult me further by just sending me one of those generic insincere letters asking me to reach out etc.. all you need is this.
F - 0015567 FIB123565 to also verify I'm the 'account holder'
Let's hope they sort it out before my own signal breaks up and I too go offline!!!
20 March 2026
Unprompted review
Reply from Fibrely
Hi Gary,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience. I can see you are in contact with one of our best technical support specialists, Andre.
Rest assured that you are in good hands, and we will do our best to help you resolve your connection issue.
Kind regards,
Fibrely Customer Support
Fast and friendly Customer service.I…
Fast and friendly Customer service.I spoke to Donald from customer service.He was excellent.sorted my query with no hassles etc.
Excellent overall service and would highly recommend Fibrely!.
27 April 2026
Unprompted review
Reply from Fibrely
Hi Daniel,
Thank you so much for your wonderful review and your positive feedback for Donald. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Lloyd was very polite and very helpful…
Lloyd was very polite and very helpful thankyou
27 April 2026
Unprompted review
Reply from Fibrely
Hi Kayla,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I do NOT recommend
I was about to sign up with Sky but their website said 14 days for internet so I signed up with Fibrely because there site allowed me to choose a day within 5 days. The problem is, that WAS NOT TRUE. It's been 23 days and they still haven't set up my account. The difference between the companies is that one is upfront about the time it takes, the other is NOT.
On April 24th, was able to choose an install date of May 4th. That date came and went and everyday when I've asked about it I get the same response - "We've followed up with our Provisioning Team and are still awaiting an update". No idea of a date, nothing AT ALL. I work from home so to say I'm frustrated is an understatement. Based on the other reviews (not the fake ones always mentioning a specific person) it's a problem to get internet set up. I feel completely deceived by Fibrely.
*UPDATE* It's May 19th, 5 days shy of a MONTH from signing up. They are still saying "This has been escalated to our Provisioning Team". Clearly the "provisioning team" is not working this month.
23 April 2026
Unprompted review
Reply from Fibrely
Hi Chris,
Thank you so much for your positive feedback to our Customer Support Team. Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey.
However, we’re truly sorry to hear about your experience with another provider. We cannot speak on their behalf, but as for Fibrely, we are doing our very best to deliver and make our customer's happy with our service.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I had a great experience with Mark…
I had a great experience with Mark while resolving my internet issues. He was patient, knowledgeable, and explained everything clearly, making the whole process much less stressful.
25 April 2026
Unprompted review
Reply from Fibrely
Hi Yel,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great Service
Thanks to Lloyd for his prompt and friendly advise that set up our internet connection
25 April 2026
Unprompted review
Reply from Fibrely
Hi Jacob,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I had an issue with my returns email…
I had an issue with my returns email and Matthew help me from his end to sort out a return label and then sent it to me so thank you Matthew 😊
24 April 2026
Unprompted review
Reply from Fibrely
Hi Ashley,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Very good and fast
Very good and fast
More help than I was expecting
Great service 👏
24 April 2026
Unprompted review
Reply from Fibrely
Hi Mo Qureshi,
Thank you so much for your wonderful review and your positive feedback! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
The technician was on the ball
The technician was on the ball, and I waited no time to get to speak with someone. Mark sorted out my issue in quick time, and was pleasant, and thoroughly professional throughout.
24 April 2026
Unprompted review
Reply from Fibrely
Hi Walter,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Good customer service
Jane was very friendly and patient through my moving house questions and also got me a gift voucher that was never sent when I signed up.
23 April 2026
Unprompted review
Reply from Fibrely
Hi there,
Thank you so much for your wonderful review and your positive feedback for Jane. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Andre from technical support was…
Andre from technical support was helpful and got my issues sorted out straight away
23 April 2026
Unprompted review
Reply from Fibrely
Hi Nick,
Thank you so much for your wonderful review and your positive feedback for Andre. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Had an issue with a bill
Had an issue with a bill statement and contacted them, people I spoke to were nice and escalated it to the billing team and sorted out the issue and gave me £5 towards my next bill so no complaints here, great stuff.
17 April 2026
Unprompted review
Reply from Fibrely
Hi James,
Thank you so much for your wonderful review and your positive feedback! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I was unsure about joining Fibrely at…
I was unsure about joining Fibrely at first as I hadn’t heard of them before. When I first got the WiFi, I had an issue with the password not working, which was frustrating. However, I called their support team and spoke to an excellent agent named Matthew. He sorted everything out quickly and professionally top guy.
If you’re thinking of signing up, I’d definitely recommend. Great service in the end!
21 April 2026
Unprompted review
Reply from Fibrely
Hi Mohamed,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Spoke with Mathew
Spoke with Mathew , he was excellent help and managed to get me connected in no time at all, think I was only on the phone for 10 minutes total. Great service.
21 April 2026
Unprompted review
Reply from Fibrely
Hi Craig,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.