Had an issue and when I called Fibrely after an automated question to get me to the right team, line was very quickly connected to an operator who in my case was Trisha. Polite and very helpful the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mathew ( tech dept) was brilliant. Been having issues with connectivity and the router since installed. Seems the BT engineer didn't advise or update the Firmware? After going through various setting... See more
Company replied
I was unsure about joining Fibrely at first as I hadn’t heard of them before. When I first got the WiFi, I had an issue with the password not working, which was frustrating. However, I called their... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Contact info
United Kingdom
- 0330 822 42 64
- hello@fibrely.co.uk
- fibrely.co.uk
4.3
Excellent
840 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with poor WiFi signal…
I had an issue with poor WiFi signal after moving houses. Matthew was very helpful, gave clear instructions and was patient while I moved around the house to set up a signal repeater. We got it sorted in a very short time. Thanks!
6 May 2026
Unprompted review
Reply from Fibrely
Hi Gloria,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
⭐⭐⭐⭐⭐ Outstanding Customer Service and Support
Absolutely amazing customer service from Fibrely Broadband! Even before installation, the support team has been outstanding — very friendly, professional, patient, and quick to respond. They explained everything clearly and made the whole process smooth and stress-free.
Unfortunately, I can’t remember the name of the consultant who helped us, but we are very grateful for all the support and kindness shown throughout the process. Special thanks as well from Miss Pilat.
It’s rare to find customer service this good nowadays. You can really tell they care about their customers and genuinely want to help. Highly recommended!
6 May 2026
Unprompted review
Reply from Fibrely
Hi Darius,
Thank you so much for your wonderful review and your positive feedback! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
False alarm by sales people
I got a problem with my internet speed but its just a false alarm, i talk with MARK from customer care team and he resolve it quickly and easy instructions to follow. And we aware or false sale people and try me to change my connection.
6 May 2026
Unprompted review
Reply from Fibrely
Hi Addi,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
My experience with Matthew today was a…
My experience with Matthew today was a good one he took me through what I had to do we're very precise details so it was easy to follow I would give Matthew 10 out of 10
6 May 2026
Unprompted review
Reply from Fibrely
Hi Alan,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I spoke to Mark with a problem he was…
I spoke to Mark with a problem he was so helpful guided me through the process to get my Internet sorted so great service
5 May 2026
Unprompted review
Reply from Fibrely
Hi Mr Wood,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Matthew was very helpful at getting the…
Matthew was very helpful at getting the internet connection back on thank you
5 May 2026
Unprompted review
Reply from Fibrely
Hi Liam,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
The Best Broadband By Far...
In the 2 years I have been with fibrely ive only had 1 technical issue. 1 phone call to the team & they helped my out right away. I spoke with mark who was very polite & patient with me. He helped solve all my broadband issues. He then put me through to miles who helped me out with renewing my contract.
I am very happy with fibrely, they are the best broadband company I have ever been with. Thanks team.
Keep up the great work! 🙂
4 May 2026
Unprompted review
Reply from Fibrely
Hi Emma,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great speedy service Lloyd was…
Great speedy service Lloyd was exceptionally great
4 May 2026
Unprompted review
Reply from Fibrely
Hi Jill,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
LLOYD IS CARRYING THE WHOLE COMPANY
LLOYD IS CARRYING THE WHOLE COMPANY! A*****************************************
4 May 2026
Unprompted review
Reply from Fibrely
Hi MK,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Thank you Lloyd for helping us to…
Thank you Lloyd for helping us to reconnect to the internet today, you were patient and very helpful, since we are not up to date with modern technology, thank you very much
4 May 2026
Unprompted review
Reply from Fibrely
Hi Hector,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Lloyd got me back online
Lloyd talked me through the whole process of getting me back online. With me being a technophobe he did a great job
2 May 2026
Unprompted review
Reply from Fibrely
Hi Lain,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Lloyd was especially helpful to me…
Lloyd was especially helpful to me yesterday, setting up my wifi on the phone. He talked me through the whole process, because I couldn't get a signal when my router was first installed. Thankyou very much for your time and patience. Now i am enjoying my wifi.
1 May 2026
Unprompted review
Reply from Fibrely
Hi Leanne,
Thank you so much for your wonderful review and your positive feedback for Lloyd. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
The internet is great. Everything else is a nightmare
The broadband itself is genuinely good — fast, reliable, no complaints there. Unfortunately that's where the positives end.
Since joining in December I've had nothing but billing issues. A service called 'Broadband Protect' was added to my account by default, and when I queried it I was told it would protect me from price increases during my contract. It didn't. I was then sent a price rise notification, contacted customer service, and was told in writing to ignore it as it wouldn't affect me. It did. The increase appeared on my next invoice regardless.
Getting this resolved took weeks of back and forth, conflicting information from multiple advisers, and at one point I was warned I'd risk disconnection for suggesting I pause my Direct Debit — over a billing error that was entirely their fault. One adviser offered to reduce my early termination fee, then retracted the offer in the next email. Another eventually admitted in writing that I had been "misinformed by colleagues."
The customer portal is clunky and unhelpful, and there is no way to cancel Broadband Protect without contacting customer service — who, by their own admission, can't clearly explain what it does.
I am now escalating to the Communications Ombudsman. For a provider that clearly has the infrastructure to deliver solid broadband, the customer experience is shockingly poor. If things go wrong — and based on my experience they might — you'll be on your own.
1 May 2026
Unprompted review
Reply from Fibrely
Hi Josh,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better. We've requested further information so we can look into the issues.
Kind regards,
Fibrely Customer Support
Mark had a tenancy to solve issues!
Mark had a tenancy to solve the confusing issue of having to log in to he ISO using credentials as I was using a fixed IP address.
1 May 2026
Unprompted review
Reply from Fibrely
Hi Tom,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Excellent Technical Support
Got straight through to tech support - EXCELLENT
Spoke with a human ("Mark") not a chat bot - EXCELLENT
Mark was very knowledgeable and patient to my needs - EXCELLENT
Received all the help I needed - EXCELLENT
Note to Fibrely: Keep this type of service going, because that's what will differentiate you from other providers in the end!
30 April 2026
Unprompted review
Reply from Fibrely
Hi J Davies,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Just spoke a Lovley lady called Jane
Just spoke a Lovley lady called Jane. Very helpful, kind and patient. Thank you for your help and time. Very good experience. ⭐️⭐️⭐️⭐️⭐️
1 May 2026
Unprompted review
Reply from Fibrely
Hi Poppy,
Thank you so much for your wonderful review and your positive feedback for Jane. We'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer service and support from…
Great customer service and support from Matthew
1 May 2026
Unprompted review
Reply from Fibrely
Hi Donald,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Mark was amazing at helping me set up my new router…
Mark was amazing at helping me set up my new wifi7 router and aimesh network through fibrely! kind, polite and patient thanks again mark
30 April 2026
Unprompted review
Reply from Fibrely
Hi Stuart,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great Customer Service
Great Experience with Mark and extremely helpful!
30 April 2026
Unprompted review
Reply from Fibrely
Hi JW,
Thank you so much for your wonderful review and your positive feedback for Mark. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Tech support
Matthew from the Tech team was absolutely amazing, my services went live today but my device was unable to find my cable or connect and he guided me over phone knew exactly what settings I needed to change and reset, and why it wouldn’t go live, I didn’t get placed on hold not even for 5 miniutes it was very fast and professional I’m happy also with the speed😁😁
30 April 2026
Unprompted review
Reply from Fibrely
Hi Dee,
Thank you so much for your wonderful review and your positive feedback for Matthew. We'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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